My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a canvas for £52 and TWO days later they e-mailed me with an offer for £22 for exactly the same product and size. I contacted them and they would do nothing even though this had not been delivered. I asked for a price promise and all they could do was quote German law. Disgusting non service”

Helpful Report

Posted 6 years ago

“So disappointed with this print a lot darker than original photo and blurred won’t use this company again”

Helpful Report

Posted 6 years ago

“This company sent me a faulty print i sent them images which they acknowledged they were at fault, they offered me a replacement but this would arrive to late as it was a gift, i had to buy an alternative product. they have refused to offer me a refund, and despite endless emails they wont refund me just offered me a 50% discount on a new order, like why would i use them again. I would not use these people again. DO NOT USE DO NOT USE.!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“I ordered a canvas. Uploaded a great image of a Lion in the sunlight and waited. When the canvas arrived it was of poor quality. What had been a sharp image was blurry and grey certainly not Lion colour. A replacement arrived , this time the Lion was yellow and the surrounding grass lime green. After endless emails and uploading photographs of the defective products I have been told that their production team have said the products are of a high standard and exactly as I uploaded. I did not upload a soft blurred image of either a grey or yellow lion. Shocking products and will not be ordering from them again. They did offer me 50% off another product but i'm not taking the risk.”

Helpful Report

Posted 6 years ago

“Ordered a 40x40cm cushion for my mums birthday ... charged correct price but received a print instead? Their response is this is what you ordered? No I didn’t! Still awaiting further response! Not impressed”

Helpful Report

Posted 6 years ago

“Ordered a personalised puzzle for my Father. The photo was clear when uploaded and bright, however the picture on the puzzle is almost completely black. There was no warning with regards to the resolution of the picture when uploaded and on checking their website after we received the item, the company do not accept responsibility for poor visual quality and do not offer refunds. A resolution warning is a basic tool used by personalisation companies. Very disappointed with the item, would not order again.”

Helpful Report

Posted 6 years ago

“This company corrupt total fraudsters there communication is terrible ...never reply to emails! When calling your left on hold then told there to busy to call bck later !! Ive been contacting them for 2month still no resolve!! I'm going to seek legal advice as im not happy they have taken my money for faulty goods!!! DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

“Poor communication and very rude.”

Helpful Report

Posted 6 years ago

“I ordered a large canvas it has come with a slit through it but packaging is all fine! I have been trying to contact this company for over a week with no one response! I am very annoying and will be taking this further!!!”

Helpful Report

Posted 6 years ago

“Absolutely shocking customer service. No product, won't reply to emails or answer phone. Ordered 2 canvas prints that my 14 year old bought with all his Christmas money. No confirmation email and no products so have emailed several times -no reply. Tried phoning but kept hanging then told to try again and cut off! Were quick enough to take the cash out my account though! Do not use this company -wish I had read the other reviews first.”

Helpful Report

Posted 6 years ago

“Awful!!! Do not get pictures from them! We ordered 3 pictures 2 are bluired and 1 has a white line. The costumer service does not answer!”

Helpful Report

Posted 6 years ago

“Was sent the wrong photo cushion! I should have a couple and their dog and I got a photo of two ladies. I keep emailing the company but they are just ignoring me! I would not use this company and I would give it no stars if I could. Sounds like they are ignoring everyone 🙈”

Helpful Report

Posted 6 years ago

“I have not received my item, and they have not replied to my emails”

Helpful Report

Posted 6 years ago

“Ordered canvas on the 8th December. Unfortunately it has been returned to sender due to wrong address. I have emailed them 4 times and no reply tried to ring but can never get through. Extremely bad service. And still no canvas been delivered.”

Helpful Report

Posted 6 years ago

“The worst service I’ve ever received from an online company. Do not trust. The print I ordered was poor quality - unacceptably dark, to the point where many details were lost from the original supplied file. I contacted my-print four times over ten days to request a reprint and they didn’t respond. I have now demanded a refund and they still haven’t responded. Unfortunately I am now taking steps under consumer law to recover the money paid through the European small claims court.”

Helpful Report

Posted 6 years ago

“They sent me someone else's photo cushion. Mine never arrived and I presume it has gone to some other customer. No regard to their customers. No response to emails and complaints. Do not use this company.”

Helpful Report

Posted 6 years ago

“Awful!! Don't waste your money!! First time I ordered from this company it took almost 5 weeks to receive the item. I figured they may of had a busy period so stupidly used them again about 3 weeks ago. Delivery this time was extremely fast,under a week!! Unfortunately the print I received was shoddy. I'd asked for a landscape print on a landscape canvas. What I received was a landscape print,badly printed on a portrait canvas,not even centred. I emailed them as soon as I received the canvas. Three days later I emailed again..1 and a bit weeks later and I receive an email where they basically shirk all responsibility of their mistakes. Now knowing how I asked for the canvas to look and seeing what I had purchased when it arrived, it was clear to me the mistake must lay either with their IT department or a fault in their systems. The trouble with this company is when you order a print,you can no longer see it all you have is a tracking number. So I can't even prove that I wouldn't be as stupid as to order the monstrosity that arrived. I may as well of set alight to money and watch it burn. I never received emails to say they'd received my order or even would be dispatching it. The customer service is nonexistent and I would strongly recommend buyers looking for decent prints,please spend a bit more on a company that are GENUINELY in the UK and NOT Germany (like mypicture.uk) and get a quality print. At least you know their customer service is a phone call away rather than emails which would be quicker if they resorted back to carrier pigeon,and if they were genuinely UK based,would most likely fix their problems when they are in the wrong!”

Helpful Report

Posted 6 years ago

“Ordered 2 framed photos. Picture quality was reasonable not the best but equally not the worst however the quality of the frames was appalling varying gaps on all corners, back board bulging. Tried to contact company no response as these were Christmas presents. In the end spent 2hrs breaking the frames apart, sanding and glue them properly. Very poor service would not use again!!”

Helpful Report

Posted 6 years ago

“Appalling customer service - They have ignored several emails and messages via Facebook and Instagram over a period of almost three weeks now. They have deleted my honest comments & now blocked me on Instagram! AVOID THIS COMPANY PEOPLE!!!! They have no idea about customer service and have now ruined three Christmas presents for family.”

Helpful Report

Posted 6 years ago

“Absolute rubbish...orderd 2 cushions with the same picture on of my beloved dog that passed away a few weeks ago. Total wrong order arrived, which clearly wasnt mine, so another customer who this order bleongs to will be unhappy containing only one cushion of a totally different dog. So unhappy they won't answer phone or Reply to email, but took my money....sort it out my-picture!!!!!”

Helpful Report

Posted 6 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews