“The order was received within 10 days, which I was okay with. The website looks as though it is local but it is actually travelling from Germany. By the time the frame arrived it was battered and bent out of shape. I spent nearly £100 on it and I was intending on giving this as a gift, but I am actually too embarrassed to do so.
I contacted the company 5 times in total and all they have done is send me a generic reply asking for photos - despite my original emails actually containing photos of the damage!!!! Not one personal reply received and I’m out of money for this present and stuck with a huge frame that is too battered to hang up.
DO NOT use this company. Their customer service is not existent and the frames are battered to the point of ridiculousness. Unless you want to just waste your hard earned cash, in which case, go ahead. Frankly, I’m appalled at this company and their lack of integrity. Avoid at all costs.”
“only got 1 star otherwise it would not let me review ? i ordered a canvas print from the of my 3 little nieces and it was delivered with 2 of there heads cutt off and they said there is nothing wrong with it ? question below says was it damaged , no the children were disfigured though does that help?”
“Unreliable site to order for occasions.. for the delayed delivery.
Nobody takes the responsibility for delayed delivery.
I recieved my product after 11 days from the date of order.
I would not recommend it.”
“So disappointed by our mini canvases that arrived! We took with a great camera for my maternity photo shoot and received awful colouring and lightning on the canvases,
Will need to buy new ones and will not be using this place again sorry to say”
“I ordered a canvas to gift to my husband on our anniversary. And it has been more than 10 days, haven't recieved it yet. It would not mean anything now even if i recieve it. I would like to get a refund.”
“Advertised to arrive on mothers day, takes your money then doesn't bother delivering, no refunds because its 'German' law apparently, avoid, scam company. Dont bother writing a message after this saying your happy to sort it out as weve already been through it and know your not”
“I ordered a canvas for £52 and TWO days later they e-mailed me with an offer for £22 for exactly the same product and size.
I contacted them and they would do nothing even though this had not been delivered.
I asked for a price promise and all they could do was quote German law.
Disgusting non service”
“This company sent me a faulty print i sent them images which they acknowledged they were at fault, they offered me a replacement but this would arrive to late as it was a gift, i had to buy an alternative product. they have refused to offer me a refund, and despite endless emails they wont refund me just offered me a 50% discount on a new order, like why would i use them again. I would not use these people again. DO NOT USE DO NOT USE.!!!!!!!!!!!!!!!!!!!”
“I ordered a canvas. Uploaded a great image of a Lion in the sunlight and waited. When the canvas arrived it was of poor quality. What had been a sharp image was blurry and grey certainly not Lion colour. A replacement arrived , this time the Lion was yellow and the surrounding grass lime green. After endless emails and uploading photographs of the defective products I have been told that their production team have said the products are of a high standard and exactly as I uploaded. I did not upload a soft blurred image of either a grey or yellow lion. Shocking products and will not be ordering from them again. They did offer me 50% off another product but i'm not taking the risk.”
“Ordered a 40x40cm cushion for my mums birthday ... charged correct price but received a print instead? Their response is this is what you ordered? No I didn’t! Still awaiting further response! Not impressed”
“Ordered a personalised puzzle for my Father. The photo was clear when uploaded and bright, however the picture on the puzzle is almost completely black. There was no warning with regards to the resolution of the picture when uploaded and on checking their website after we received the item, the company do not accept responsibility for poor visual quality and do not offer refunds. A resolution warning is a basic tool used by personalisation companies. Very disappointed with the item, would not order again.”
“This company corrupt total fraudsters there communication is terrible ...never reply to emails! When calling your left on hold then told there to busy to call bck later !! Ive been contacting them for 2month still no resolve!! I'm going to seek legal advice as im not happy they have taken my money for faulty goods!!! DO NOT USE THIS COMPANY”
“I ordered a large canvas it has come with a slit through it but packaging is all fine! I have been trying to contact this company for over a week with no one response! I am very annoying and will be taking this further!!!”
“Absolutely shocking customer service. No product, won't reply to emails or answer phone. Ordered 2 canvas prints that my 14 year old bought with all his Christmas money. No confirmation email and no products so have emailed several times -no reply. Tried phoning but kept hanging then told to try again and cut off! Were quick enough to take the cash out my account though! Do not use this company -wish I had read the other reviews first.”
“Was sent the wrong photo cushion! I should have a couple and their dog and I got a photo of two ladies. I keep emailing the company but they are just ignoring me! I would not use this company and I would give it no stars if I could. Sounds like they are ignoring everyone 🙈”
