My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how My-Picture.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order was ok, second order was incomplete. Customer service is atrocious, don’t respond to emails and telephone gets cut off. Judging by other comments recently, they’ve taken too much work and can’t cope”

Helpful Report

Posted 6 years ago

“Ordered a canvas print which has been returned to sender due to incorrect address, this was my fault. I've emailed four times including via Facebook and haven't received any response not even an email regarding my returned order. Have phoned but can never get through customer service atrocious”

Helpful Report

Posted 6 years ago

“Well I did have a first experience with my-picture.co.uk so thought I'd order a large canvas this time around. Uploaded the photo again. Took note about how they fold the canvas adding the frame and ensured that the subjects in image were well away from the edge. The preview looked perfect. Unfortunately what arrived looked nothing like the preview. My daughter's head had been cutoff at the forehead. They'd blown the image up so much it looked ridiculous. I emailed and got no response. The next day I phoned and after being cut off four times I was told to send them the pictures via email. Luckily I'd screen shot preview and sent it along with a picture of the canvas. Within a few hours came standard email which stated several reasons why it was not their fault (basically covering any eventuality and delete as applicable). Have emailed again but no reply. I'll be trying to recover my costs via PayPal. I will certainly avoid this company in the future.”

Helpful Report

Posted 6 years ago

“Joke company, sent a photo which I received back framed, nothing like the photo I sent - poor quality. Emails are ignored SCAM COMOANY - DO NOT USE”

Helpful Report

Posted 6 years ago

“No response from your company I was told said package was delivered and left by the out building when I know there are no out buildings to leave anything outside of phone calls unanswered emails ignored several of both !!!! You took my money double quick !!! I have nothing in return not even a sorry Never use you again found a company with a GOOD reputation !!!! I only wish I could give you a million minus stars for rateing Others be wary when ordering Not saying my name only Sod off”

Helpful Report

Posted 6 years ago

“do not use avoid this company, very poor quality canvas even though I used a very good quality photo, I have used the same photo before with other companies and its been fine, cant get hold of anyone on hold for ages then cuts off”

Helpful Report

Posted 6 years ago

“Worst service I’ve ever received from a company. Ordered 7 canvas prints, only 2 delivered. 3 weeks later, several e-mails and phone calls and no sooner to receiving the goods I paid over £100 for. Please stay away from using this company!!!”

Helpful Report

Posted 6 years ago

“I ordered canvas 3 weeks ago first they had to be made again then they finally got sent to my local sorting office in Scotland and got miss parcelled and sent to Germany and I have still not received them. I sent and email asking when I should receive them and I got no answer at all.”

Helpful Report

Posted 6 years ago

“Ordered our wedding photo on aluminium print and at frist very quick delivery. But on opening our photo we could see there was damage to the frame. They had resent us a new photo and again damage in the same area but worst. I had emailed them againg for them to sent a generic email which i feel is no custmer serives. The email say the same as the frist email just offering to resent iteam which would make it to the thrid one. We asked for them to suggest an alternative to which they offer 40 percent of next order! Not sure how they think this helps us with the damage photo frame. We have resent an email asking for a refund or photo to be printed on an alternative background, still waiting on reply! I have recommend mypicture.co.uk to people before all this to which each person has brought. I would not be recommending in future”

Helpful Report

Posted 6 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews