“Ordered canvas on the 8th December. Unfortunately it has been returned to sender due to wrong address. I have emailed them 4 times and no reply tried to ring but can never get through. Extremely bad service. And still no canvas been delivered.”
“The worst service I’ve ever received from an online company. Do not trust. The print I ordered was poor quality - unacceptably dark, to the point where many details were lost from the original supplied file. I contacted my-print four times over ten days to request a reprint and they didn’t respond. I have now demanded a refund and they still haven’t responded. Unfortunately I am now taking steps under consumer law to recover the money paid through the European small claims court.”
“They sent me someone else's photo cushion. Mine never arrived and I presume it has gone to some other customer. No regard to their customers. No response to emails and complaints. Do not use this company.”
“Awful!! Don't waste your money!!
First time I ordered from this company it took almost 5 weeks to receive the item. I figured they may of had a busy period so stupidly used them again about 3 weeks ago. Delivery this time was extremely fast,under a week!! Unfortunately the print I received was shoddy. I'd asked for a landscape print on a landscape canvas. What I received was a landscape print,badly printed on a portrait canvas,not even centred. I emailed them as soon as I received the canvas. Three days later I emailed again..1 and a bit weeks later and I receive an email where they basically shirk all responsibility of their mistakes. Now knowing how I asked for the canvas to look and seeing what I had purchased when it arrived, it was clear to me the mistake must lay either with their IT department or a fault in their systems. The trouble with this company is when you order a print,you can no longer see it all you have is a tracking number. So I can't even prove that I wouldn't be as stupid as to order the monstrosity that arrived. I may as well of set alight to money and watch it burn. I never received emails to say they'd received my order or even would be dispatching it.
The customer service is nonexistent and I would strongly recommend buyers looking for decent prints,please spend a bit more on a company that are GENUINELY in the UK and NOT Germany (like mypicture.uk) and get a quality print. At least you know their customer service is a phone call away
rather than emails which would be quicker if they resorted back to carrier pigeon,and if they were genuinely UK based,would most likely fix their problems when they are in the wrong!”
“Ordered 2 framed photos. Picture quality was reasonable not the best but equally not the worst however the quality of the frames was appalling varying gaps on all corners, back board bulging. Tried to contact company no response as these were Christmas presents. In the end spent 2hrs breaking the frames apart, sanding and glue them properly. Very poor service would not use again!!”
“Appalling customer service - They have ignored several emails and messages via Facebook and Instagram over a period of almost three weeks now. They have deleted my honest comments & now blocked me on Instagram! AVOID THIS COMPANY PEOPLE!!!! They have no idea about customer service and have now ruined three Christmas presents for family.”
“Absolute rubbish...orderd 2 cushions with the same picture on of my beloved dog that passed away a few weeks ago. Total wrong order arrived, which clearly wasnt mine, so another customer who this order bleongs to will be unhappy containing only one cushion of a totally different dog. So unhappy they won't answer phone or Reply to email, but took my money....sort it out my-picture!!!!!”
“First order was ok, second order was incomplete. Customer service is atrocious, don’t respond to emails and telephone gets cut off. Judging by other comments recently, they’ve taken too much work and can’t cope”
“Ordered a canvas print which has been returned to sender due to incorrect address, this was my fault. I've emailed four times including via Facebook and haven't received any response not even an email regarding my returned order. Have phoned but can never get through customer service atrocious”
“Well I did have a first experience with my-picture.co.uk so thought I'd order a large canvas this time around. Uploaded the photo again. Took note about how they fold the canvas adding the frame and ensured that the subjects in image were well away from the edge. The preview looked perfect. Unfortunately what arrived looked nothing like the preview. My daughter's head had been cutoff at the forehead. They'd blown the image up so much it looked ridiculous. I emailed and got no response. The next day I phoned and after being cut off four times I was told to send them the pictures via email. Luckily I'd screen shot preview and sent it along with a picture of the canvas. Within a few hours came standard email which stated several reasons why it was not their fault (basically covering any eventuality and delete as applicable). Have emailed again but no reply. I'll be trying to recover my costs via PayPal. I will certainly avoid this company in the future.”
“No response from your company I was told said package was delivered and left by the out building when I know there are no out buildings to leave anything outside of phone calls unanswered emails ignored several of both !!!! You took my money double quick !!! I have nothing in return not even a sorry
Never use you again found a company with a GOOD reputation !!!! I only wish I could give you a million minus stars for rateing
Others be wary when ordering
Not saying my name only Sod off”
“do not use avoid this company, very poor quality canvas even though I used a very good quality photo, I have used the same photo before with other companies and its been fine, cant get hold of anyone on hold for ages then cuts off”
“Worst service I’ve ever received from a company. Ordered 7 canvas prints, only 2 delivered. 3 weeks later, several e-mails and phone calls and no sooner to receiving the goods I paid over £100 for. Please stay away from using this company!!!”
“I ordered canvas 3 weeks ago first they had to be made again then they finally got sent to my local sorting office in Scotland and got miss parcelled and sent to Germany and I have still not received them. I sent and email asking when I should receive them and I got no answer at all.”
“Ordered our wedding photo on aluminium print and at frist very quick delivery. But on opening our photo we could see there was damage to the frame. They had resent us a new photo and again damage in the same area but worst. I had emailed them againg for them to sent a generic email which i feel is no custmer serives. The email say the same as the frist email just offering to resent iteam which would make it to the thrid one. We asked for them to suggest an alternative to which they offer 40 percent of next order! Not sure how they think this helps us with the damage photo frame. We have resent an email asking for a refund or photo to be printed on an alternative background, still waiting on reply!
I have recommend mypicture.co.uk to people before all this to which each person has brought. I would not be recommending in future”
