My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,494 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,494 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful!! Don't waste your money!! First time I ordered from this company it took almost 5 weeks to receive the item. I figured they may of had a busy period so stupidly used them again about 3 weeks ago. Delivery this time was extremely fast,under a week!! Unfortunately the print I received was shoddy. I'd asked for a landscape print on a landscape canvas. What I received was a landscape print,badly printed on a portrait canvas,not even centred. I emailed them as soon as I received the canvas. Three days later I emailed again..1 and a bit weeks later and I receive an email where they basically shirk all responsibility of their mistakes. Now knowing how I asked for the canvas to look and seeing what I had purchased when it arrived, it was clear to me the mistake must lay either with their IT department or a fault in their systems. The trouble with this company is when you order a print,you can no longer see it all you have is a tracking number. So I can't even prove that I wouldn't be as stupid as to order the monstrosity that arrived. I may as well of set alight to money and watch it burn. I never received emails to say they'd received my order or even would be dispatching it. The customer service is nonexistent and I would strongly recommend buyers looking for decent prints,please spend a bit more on a company that are GENUINELY in the UK and NOT Germany (like mypicture.uk) and get a quality print. At least you know their customer service is a phone call away rather than emails which would be quicker if they resorted back to carrier pigeon,and if they were genuinely UK based,would most likely fix their problems when they are in the wrong!”

Helpful Report

Posted 6 years ago

“Ordered 2 framed photos. Picture quality was reasonable not the best but equally not the worst however the quality of the frames was appalling varying gaps on all corners, back board bulging. Tried to contact company no response as these were Christmas presents. In the end spent 2hrs breaking the frames apart, sanding and glue them properly. Very poor service would not use again!!”

Helpful Report

Posted 6 years ago

“Appalling customer service - They have ignored several emails and messages via Facebook and Instagram over a period of almost three weeks now. They have deleted my honest comments & now blocked me on Instagram! AVOID THIS COMPANY PEOPLE!!!! They have no idea about customer service and have now ruined three Christmas presents for family.”

Helpful Report

Posted 6 years ago

“Absolute rubbish...orderd 2 cushions with the same picture on of my beloved dog that passed away a few weeks ago. Total wrong order arrived, which clearly wasnt mine, so another customer who this order bleongs to will be unhappy containing only one cushion of a totally different dog. So unhappy they won't answer phone or Reply to email, but took my money....sort it out my-picture!!!!!”

Helpful Report

Posted 6 years ago

“First order was ok, second order was incomplete. Customer service is atrocious, don’t respond to emails and telephone gets cut off. Judging by other comments recently, they’ve taken too much work and can’t cope”

Helpful Report

Posted 6 years ago

“Ordered a canvas print which has been returned to sender due to incorrect address, this was my fault. I've emailed four times including via Facebook and haven't received any response not even an email regarding my returned order. Have phoned but can never get through customer service atrocious”

Helpful Report

Posted 6 years ago

“Well I did have a first experience with my-picture.co.uk so thought I'd order a large canvas this time around. Uploaded the photo again. Took note about how they fold the canvas adding the frame and ensured that the subjects in image were well away from the edge. The preview looked perfect. Unfortunately what arrived looked nothing like the preview. My daughter's head had been cutoff at the forehead. They'd blown the image up so much it looked ridiculous. I emailed and got no response. The next day I phoned and after being cut off four times I was told to send them the pictures via email. Luckily I'd screen shot preview and sent it along with a picture of the canvas. Within a few hours came standard email which stated several reasons why it was not their fault (basically covering any eventuality and delete as applicable). Have emailed again but no reply. I'll be trying to recover my costs via PayPal. I will certainly avoid this company in the future.”

Helpful Report

Posted 6 years ago

“Joke company, sent a photo which I received back framed, nothing like the photo I sent - poor quality. Emails are ignored SCAM COMOANY - DO NOT USE”

Helpful Report

Posted 6 years ago

“No response from your company I was told said package was delivered and left by the out building when I know there are no out buildings to leave anything outside of phone calls unanswered emails ignored several of both !!!! You took my money double quick !!! I have nothing in return not even a sorry Never use you again found a company with a GOOD reputation !!!! I only wish I could give you a million minus stars for rateing Others be wary when ordering Not saying my name only Sod off”

Helpful Report

Posted 6 years ago

“do not use avoid this company, very poor quality canvas even though I used a very good quality photo, I have used the same photo before with other companies and its been fine, cant get hold of anyone on hold for ages then cuts off”

Helpful Report

Posted 6 years ago

“Worst service I’ve ever received from a company. Ordered 7 canvas prints, only 2 delivered. 3 weeks later, several e-mails and phone calls and no sooner to receiving the goods I paid over £100 for. Please stay away from using this company!!!”

Helpful Report

Posted 6 years ago

“I ordered canvas 3 weeks ago first they had to be made again then they finally got sent to my local sorting office in Scotland and got miss parcelled and sent to Germany and I have still not received them. I sent and email asking when I should receive them and I got no answer at all.”

Helpful Report

Posted 7 years ago

“Ordered our wedding photo on aluminium print and at frist very quick delivery. But on opening our photo we could see there was damage to the frame. They had resent us a new photo and again damage in the same area but worst. I had emailed them againg for them to sent a generic email which i feel is no custmer serives. The email say the same as the frist email just offering to resent iteam which would make it to the thrid one. We asked for them to suggest an alternative to which they offer 40 percent of next order! Not sure how they think this helps us with the damage photo frame. We have resent an email asking for a refund or photo to be printed on an alternative background, still waiting on reply! I have recommend mypicture.co.uk to people before all this to which each person has brought. I would not be recommending in future”

Helpful Report

Posted 7 years ago

My-Picture.co.uk is rated 4.6 based on 4,494 reviews