Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 693 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 4th May 2025

David

1953

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product! Great price!”

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Posted 2 years ago

“Love the drop leaf table! I was looking for something to use in a small space but with the flexibility to expand.”

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Posted 2 years ago

“FAST shipping and EASY setup! I'm in love with my new WFH office space!”

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Posted 2 years ago

“I love the light fixture that I bought for my bathroom. It is of good quality, workmanship, and came on a timely manner. Thank you!”

Nathan James 5 star review on 19th October 2022

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Posted 2 years ago

“Beautiful lighting fixture, high quality and the shipping was extremely quick! Love this company, have ordered from them several times. Definitely recommend!”

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Posted 2 years ago

“Received the items quickly and when I ran into a problem with product quality, the customer service team was quick to resolve! Couldn't have asked for a better experience (and the items are exactly as I hoped)!”

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Posted 2 years ago

“Amazing customer service in addition to beautiful products. I had ordered a media unit from them and it had a small scratch on the top, they immediately replaced the whole unit without question. Super happy to support a small business and will be back for more :)”

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Posted 2 years ago

“Good communication, quick delivery, nice product arrived in perfect condition. Oh, and also entertaining installation instructions.”

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Posted 2 years ago

“We are thrilled with our coffee able from NJ. Great price, great quality, and fast shipping. Love we could support a small business.”

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Posted 2 years ago

“Excellent customer service and quick delivery! The chairs we ordered are good quality and exactly as shown on the website. Will order from you again ;)”

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Posted 2 years ago

“5 stars for excellent quality: shipping, ease of installation and legible instructions, and attractive functional shelves.”

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Posted 2 years ago

“The whole process of getting it delivered went very well. The directions on how to assemble were very easy. We love this coffee table!”

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Posted 2 years ago

“The furniture is beautiful and stylish. And one of the pieces I bought had some damages, after I contact the custom service, they provided me a new one . And surprised me with some sweets they mailed me afterwards. This is the best custom service I ever had . I highly recommend this company to all the people .”

Nathan James 5 star review on 15th October 2022

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Posted 2 years ago

“Beautiful furniture, amazing customer service!”

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Posted 2 years ago

“Nathan James is incredible! I could not be more happy and excited with my purchase! The customer service was absolutely OUTSTANDING! I had some stitches rip, and they sent me a brand new product and made the whole process so easy!! It was the best customer service I have ever seen! Props to Claire, she's incredible and was so quick about replying and sending me the new product! Thank you again Nathan James! I'll definitely be buying more from here in the future!”

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Posted 2 years ago

“I cannot say enough good things about Nathan James customer service. I had a bar cart replacement sent to me for free, follow up emails asking about the delivery of the cart and making sure everything was perfect, and to top it off, a box of chocolates sent to me. The customer service I have received from this brand is unlike any other - Nathan James has gone above and beyond to make sure the customer is happy & satisfied with their product. I am more than happy to spend my money on a brand that values customer experience. The customer service representative that helped me, Taylor, was amazing. Thank you so much, you have a customer for life now.”

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Posted 2 years ago

“The picture didn't really match the product I received. The colors were different, and the surface appeard cheaper than what the product cost.”

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Posted 2 years ago

Hi Cassandra, I appreciate you sharing this and I'm sorry that your Amalia Side Table is not what you expected! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“Honestly, fantastic customer service, if not the best I've ever dealt with. Due to the shipping process, there were a couple of scratches on an item I had bought of theirs from Amazon. They were very timely, responsive, and easy to work with. I had taken a while to respond to them because I was busy with work, and they even went so far as to check on me, ask me how the process was going and made sure I received my replacement promptly. I didn't even have to repackage and send back the damaged item, which saved me a LOT of hassle. They also sent me a box of chocolates afterward as an apology,. As I said, truly phenomenal customer service. After replacement, I am very satisfied with the tables I bought from them, they are very stylish and affordable. I will definitely try to buy from them from now on.”

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Posted 2 years ago

“The end tables look great and customer service was fantastic. I had an issue with some missing parts and new parts were shipped right away.”

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Posted 2 years ago

“By far the best customer service I’ve experienced in years!”

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Posted 2 years ago

Nathan James is rated 4.7 based on 693 reviews