Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 693 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 4th May 2025

David

1953

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my dining room set!!!”

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Posted 2 years ago

“Far superior customer service to any other furniture retailer out there. And the piece we bought is perfect!”

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Posted 2 years ago

“I bought three Nelson bar stools and they arrived quickly. I really like the quality and look, but one of the bar stools has a broken part. Therefore I emailed the customer service for replacement. They replied in a timely manner and were really helpful. Another bar stool arrived at my home today. Really impressive with their furniture and service. I will definitely come back and purchase more furnitures. Thank you Nathan James!”

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Posted 2 years ago

“I love my items purchased, the fast turnaround time, and the communication. Lovely product, and invested sellers. Thank you!”

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Posted 2 years ago

“Bought 2 book shelves and they arrived early. They were fairly easy to assemble. Appreciate the quality and look of the shelves.”

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Posted 2 years ago

“Just wanted to share… I am so glad I found Nathan James furniture!! I just moved into a new home & ordered bar stools, love the easy to assemble & very sturdy… color is true to their website. Ordered a new item today, can’t wait! Once all is in place I will post pics. BTW, customer service is so patient and sincerely kind🙌 I’ve had a couple questions & had a payment/card issue which turned out to be a dilemma w/my billing address no issue on their part… once again their patience and level of courtesy is exceptional. Thank you Nathan James!”

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Posted 2 years ago

“Products are all amazing and came so quickly too!”

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Posted 2 years ago

“Awesome. Items. I bought one Saddle bar stool via Amazon and liked it so much.”

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Posted 2 years ago

“Fast delivery and love the shelves. Very easy to install.”

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Posted 2 years ago

“I ordered two pieces for my living room: the Izsak Media Console and the Theo Ladder Bookcase (5-Shelf). I'm thrilled with the pieces' look; they were easy to assemble. I'm giving 3-stars instead of 5 because the console arrived damaged. I have attached the photos. Other than the damaged pieces, I'm happy with my purchase.”

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Posted 2 years ago

Hi Jessica, I appreciate you sharing this, and I'm sorry that your Izsak Media Console is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you, so we can help!

Posted 2 years ago

“Love the Kiva sideboard. Bought 2 to make into a tv stand. Color was a bit off but still love it.”

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Posted 2 years ago

“Superb customer service; courteous, prompt, responsive. A pleasure to work with Devy”

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Posted 2 years ago

“I ordered 2 items from their website. I have to say that both the items are high quality at the best price. They were delivered home very fast. Will definitely shop here again.”

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Posted 2 years ago

“The custom service is great. They resolved my issue promptly.”

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Posted 2 years ago

“Fast shipping. Beautiful product! Easy to assemble.”

Nathan James 5 star review on 9th November 2022

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Posted 2 years ago

“Put my house up with Nathan James and it took less than a month to sell they were amazing fantastic staff very helpful and kept us updated all the way I couldn’t recommend more”

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Posted 2 years ago

“Okay so let me tell you I’m obsessed with the Linus Barstools ! Love the wood tone! Even though it is washed it doesn’t look farmstyle at all ! And that’s what I was hoping ! They’re beautiful neutral and so comfortable! They go with any home style decor!”

Nathan James 5 star review on 8th November 2022

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Posted 2 years ago

“Everything we ordered is very good quality and was easy to assemble. I’m so impressed with how nice it is. Highly recommend!”

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Posted 2 years ago

“We ordered our shelves via Home Depot and one of the boards arrived damaged. I reached out to Nathan James and they were very quick and concise with their response. They sent out a whole new shelving unit not just a board and said to do with the rest as I pleased. The customer service was excellent and I love our new shelves. Super easy to put together and beautiful style.”

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Posted 2 years ago

“Daughter loves the table and looks great in her apartment. Legs of stools a little hard to get in firmly but it works!!”

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Posted 2 years ago

Nathan James is rated 4.7 based on 693 reviews