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Next Reviews

3.6 Rating 1,245 Reviews

65 %

of reviewers recommend Next

Company Reviews

3.6

Based on 1,245 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Next 5 star review on 3rd November 2022

Next 5 star review on 3rd November 2022

Next 1 star review on 25th October 2022

Next 1 star review on 15th September 2022

Next 1 star review on 3rd August 2022

Next 2 star review on 30th July 2022

Next 1 star review on 19th April 2022

34

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor, looked as if I had purchased it years ago.after1 week, £1500 , bad back ,stiff neck and shoulders and 2 visits to a chiro I gave in and sold it on. The only good thing I can say is their delivery men were spot on and delivered good service.”

Posted 1 year ago

“Ordered a “Radcliffe” classic door mat from Next… It arrived… and it’s broken. The rubber is ripped and generally in very poor condition.”

Next 1 star review on 25th July 2021

Next 1 star review on 25th July 2021

Next 1 star review on 25th July 2021

Next 1 star review on 25th July 2021

Posted 1 year ago

“Bought the Hampton bedroom furniture chalk white which is good quaity but not cheap on the pretext of buying the bed to match a was not in stock at the time, it vanished from your web site and newest brouchure ! now after talking to sales staff in the shop who informed me while still selling the furniture stopped selling the bed with no warning! So left with £2000.00 of new (less than a year old) bedroom furniture that will not match anybed properly which was the intention !”

Posted 1 year ago

“Outstanding in-store service from the 'girls' downstairs in womenswear - BRIDGEND store. Always helpful and friendly. Makes shopping far more pleasurable- many thanks!"”

Posted 1 year ago

“FIVE STARS! Outstanding customer service. Purchased a corner sofa online during lockdown. When it arrived I wasn't happy. They have offered to collect and give a full refund. Very happy indeed. Thank you”

Posted 1 year ago

“Shopped at Next for many years very successfully in terms of household merchandise. Not so impressed with casual ladies wear anymore but at least they are still trading! Love kids wear. Do not like their website one bit. Often difficult to log in and slow to respond at best of times. Much trouble logging in to make payments too. Often says try later...cant be reached at moment. Dont have deliveries any more. Clothes were coming creased, on a couple of occasions fit for the bin they were so poorly packed. Other goods broken. Complaints did, however, get apologies at least. Overall not the same company they once were in my opinion. Pricing actually quite fair mostly I think.”

Posted 1 year ago

“Bought several tops online. First package, I did not open. The garment was thrown unfolded in and crumpled and the plastic bag had only one edge sellotaped. It stank of stale perfume...awful! I wondered how it ever got checked and passed for re-sale. All other tops, despite being the same size, were either too tight or too large. Very disappointed in the sizing and quality. Moreover, I was disgusted with the smelly one. They’ve become sloppy and complacent, I feel. I was a regular Next shopper. This order has made me hesitate about ever using them again”

Posted 1 year ago

“I got dress it was too tight so returned they got me next size next day delivery that wasn’t much difference so I returned it with the receipt for the first as they only gave me one receipt the assistant kept ask for receipt for second size which I could not give as they only gave receipt for first she said rudely did I ask for one ?? I replied not up to customer to do your job she really upset me so rude I’d never go back again after the way I was treated at deepdale retail store Preston no customer service and way she said put your card in to get refund was disgusting I’m very annoyed”

Posted 1 year ago

“Variety of garments for every one. Has a very good collection of dresses. Staff behavior is very soft. Next Shop Cheetham hill Manchester”

Posted 1 year ago

“We have had our next corner sofa and snuggle chair for around 2 years. They look much older. We asked for a technician to come out to have a look which he did. He said the cushions were beyond the point of being able to be re-shaped due to the cheap material used to fill them. This is despite us plumping and turning them daily. The material is also worn and frayed in many places and the frames have creaked from new. Next’s response implied it is our fault and referred us to the care guide! They also offered to sell us replacement cushions! I found this extremely patronising. We had our last sofa (not Next) for over 15 years. I doubt these will make it to 3. I will never buy any Next furniture again, the quality is terrible”

Posted 1 year ago

“Don't believe a word they say about delivery dates!! Today I have a child's birthday and no present to give her. I am devastated. All they will say is it was dispatched Tuesday, and this now Saturday.”

Posted 1 year ago

“Delivery of some sandals were delayed by 5 days by which time I had already attended the event I originally ordered them for. The courier gave 3 different time slots across 2 days and failed to deliver within any of these. The sandals finally arrived more than an hour later than the last 2 hour slot. Sadly the problems did not end there. The shoe box which was damaged contained sandals a size smaller than those ordered although the the label on the box stated the correct size. I’m now have to go to the bother of returning them. All very frustrating and time-consuming.”

Posted 1 year ago

“Terrible customer experience from next. Massive issues from start to finish on purchasing a table, bench and chairs online!! 10 calls later along with explaining to 10 different people the same story along with being told i basically imagined something when it was in black and white.... Manager calling me same day to go over issue and still nothing 5 days later. Disgraceful.”

Posted 1 year ago

“Bought a pair of next women's shorts, first time of wearing them the seam comes apart. I had to return to store for refund, no apology from the member of staff, asked if I could have them replaced, she told me I'd have to pay the £3.99 delivery for them to come into store, even though I had to use my fuel and pay for parking to return them to store! Once home I went to re order and they were unavailable (the girl in store assured me they were available to order). Sadly I think the quality of their clothes has declined and obviously there is no such thing as customer service.”

Posted 1 year ago

“Next used to have good clothes. Just couldnt believe the very poor quality of most tops. Pricey and just rags. Primark tops for €7 better quality. Now stuck with a Next card to the value of €78 as had to bring back 4 out of 5 items. Wouldn't refund back to my One4all card.”

Posted 1 year ago

“Since lockdown I have been desperate to do some Next shopping in Parc Tawe Swansea. The staff, even though exceptionally busy always have time to spend with you and check stock levels. Diane went out of her way to check the stockroom for an item that wasn’t on the sales floor rails and to my delight she found what I was looking for. The same applies to the staff in the Home furnishings department staff were all very courteous & had a very professional manner. Well done Next it’s a pleasure shopping in your store 😊 Thank you”

Posted 1 year ago

“I visited Next at Cheltenham Gallagher REtail Park on a busy Saturday morning (16th May 2021). The staff were very busy dealing with customer collections but Victoria spent some considerable time tracking down a duvet for me - in display in store, but not on shelves nor in catalogue. She found it and asked a nearby store to put it aside for me to collect later. She really went the extra mile.”

Posted 1 year ago

“Delivered dog bed covered in thick black mould spores - utterly disgusted!”

Next 1 star review on 15th May 2021

Next 1 star review on 15th May 2021

Next 1 star review on 15th May 2021

Posted 1 year ago

“Bought jeans and wore them once for work. Jeans was defo not tight and quite stretchy but at around 2pm on first day of wearing, the top bottom snaps. Definitely poor quality. DO NOT BUY FROM NEXT!”

Next 1 star review on 12th May 2021

Posted 1 year ago

“Ordered a jumper for delivery to store - guarenteed to arrive by 1pm on 6th May. Recieved an email at 7am on 6th May "We're really sorry, but 1 item is going to be delayed, we should get these to you in the next few days". I logged into my Next account to see if there was any more information. The info in my account says "expected delivery by 28th September"! 1st and last time I shop at Next”

Next 1 star review on 9th May 2021

Posted 1 year ago

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Next is rated 3.6 based on 1,245 reviews