Next Reviews

Name: Next
Rating: 3.58

3.6 Rating 1,245 Reviews

65 %

of reviewers recommend Next

Company Reviews

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Metrics

3.6

Based on 1,245 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@next.co.uk

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Anonymous // 01/01/2019

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“Horrible quality dining chairs. Never again. Next is in the past for me. Poor”

Helpful Report

Posted 1 year ago

“Absolutely horrendous service. Three times now we have waited all day only to get a message saying that the courier has encountered 'unforseen problems'. That's after being inundated every day with texts and emails for a week prior and they have the audacity to state that we would be charged for any missed / re-deliveries!!!!! 3 weekends now utterly wasted. Time is precious and Next clearly have a total disregard for their customers. I will never order from Next again.”

Helpful Report

Posted 1 year ago

“Shocking service! I order a curtain pole on 25th September due for delivery on 2nd October. I didn't hear anything past the delivery date, so after chasing I was informed there was a delay and I'd receive my parcel on 28th October. Of course 28th October comes and I hear nothing. After chasing again, I am informed that my curtain pole has been discontinued. I have been waiting one month to hang anything in my living room and Next didn't even think to send any email communication to tell me that my pole was delayed or discontinued. I had to reach out on both occasions. I am shocked at the non-existent level of proactive communication from a company as large as next. I was offered £10 credit which I have refused as I will never shop at next again. If you want to receive your items, don't shop at next!”

Helpful Report

Posted 1 year ago

“I bought the Halloween decorating kit for £20 and although I received everything they said I would, the quality of the contents was abysmal, cheap paper decorations and only the 3 paper pumpkins had a sticker to secure closure. I feel very disappointed as Next used to supply good quality products.”

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Posted 1 year ago

“Please do yourself a favour and stay clear of next to purchase anything! It's so poor quality these days and the customer service isn't good. They send faulty items and clothing doesn't last two minutes. Stitching in the clothes is shocking. I'd rather spend my money in primark as the quality of the clothes is actually better. Don't waste your time with getting into debt with this company.”

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Posted 1 year ago

“A very bad organized company”

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Posted 1 year ago

“I had a fall in next store in Liverpool Speke the store manager Dean and his team were exceptional so professional Dean was so helpful got ice packs stayed with me put a screen round helped me get myself together escorted me to my car I have osteoporosis got my daughter who was waiting in car and followed by a phone call a couple of days later to see how I was such a lovely Man team like a well oiled machine thank you”

Helpful Report

Posted 1 year ago

“Placed an order and accidentally ordered the wrong size for one of the t-shirts, I immediately called to have the size switched and there was absolutely no willingness to do so. I was told I could return the shirt for a full refund, but what they don't share over the phone or through chat is they deduct $7. Very disappointed, affordable and cute all cotton clothing is hard to find, will not be shopping here anymore.”

Helpful Report

Posted 1 year ago

“Completely rob off you, never refund all money are due to. I contacted them & they blamed Paypal, have placed a dispute. Anyone who gives a decent review either has never returned or if they have, have just taken 1 or 2 items into local store. Items are poorer quality nowadays also.”

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Posted 1 year ago

“I visited Next Gallows corner , was helped byLeona , I wanted placemats for my grandsons … Although showed in stock said on shop floor . Leona walked round the whole dept looking for and found them for me. She was so helpful and nice . I would like her help to be acknowledged by her Manager Thank you Maggie Cole”

Helpful Report

Posted 1 year ago

“bought a pair of trousers on Wednesday 15/09/21 at Castle Point, Bournemouth. We waited in all day Thursday and Friday but no parcel arrived. It is now Saturday and we are still waiting. This is not acceptable.”

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Posted 1 year ago

“On Next website it says: If you wish to return your parcel by post, please call 0333 777 4574 and have your Selfserve number ready. We will send you a pre-paid returns label. Be CAREFULL the returns are NOT FREE, the will deduct £2 from your refund!!! They are MISLEADING customers!!!”

Helpful Report

Posted 1 year ago

“Liz in Plymouth marsh mills,fitted wardrobe furnishings had a wonderful telephone manor and efficient when making my appointment.”

Helpful Report

Posted 1 year ago

“Very poor delivery service,paid for next day delivery,come after one week,and the top off that in wrong place,very disappointed”

Helpful Report

Posted 1 year ago

“Went to Next Merry Hill. Staff member Vicki was amazing . Ordered the women’s shirts I wanted and arranged to be delivered to my home. Went to a lot of trouble to help me”

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Posted 1 year ago

“I bought a pair of petite jeans online. I have only wore them once. I don't know if its the shape/cut of the jeans but they are fraying at the back. I wanted to purchase another pair and thought since I'm in Glasgow I will pop into the store and get some advice on the different style of jeans BAD MISTAKE..... When I approached a sales assistant we both had masks on space between us and when I asked for help she took 2 steps back and as i tried to explain what I was looking for she kept interrupting me. I finally told her to forget it and walk out the store she was not professional at all. I will not be back in that store.”

Helpful Report

Posted 1 year ago

“Quick delivery to store, reminder to collect easy returns”

Helpful Report

Posted 1 year ago

“Ordered some items online and realized that I used a wrong address. Contacted next within 10 minutes asking to cancel the order. Was assured that the order was cancelled. In 3 days they delivered the good to a wrong address and charged me. Has been two weeks, still cannot get the money back from them. Customer services are useless. Chat always disconnects, when customer services promise something to you they do not actually do it.”

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Posted 1 year ago

“Made an order online. Went to Fort shop in Birmingham and service was excellent service very efficient and friendly staff”

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Posted 1 year ago

“Yes Next was amazing after 2 weeks of shopping I found a dress at Next on line Not sure about the lipsy sizes I ordered a 18 , knowing sometimes the shop sizes are not always correct Love the dress 👗 looked so perfect for the wedding reckons the dress the martial was beautiful”

Helpful Report

Posted 1 year ago

Next is rated 3.6 based on 1,245 reviews