Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the service from Ocado. Delivery drivers are always polite and helpful and on time!”

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Posted 10 years ago

“Groceries are fresh and they offer a very wide varieties of items. Their pricing is competitive too. Also their drivers are all well trained and polite.”

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Posted 10 years ago

“I have used Ocado for years and find the service very good.”

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Posted 10 years ago

“Overall very happy with the service and am a big fan of Ocado. it would be great to have vouchers available under your online account so when you are checking it gives you an option to redeem without trying to find the email and entering voucher code. Holland and Barratt does this and it is very helpful as you always cannot find the voucher and you know it is always in your account details when you log on. Having Waitrose products available is very good also. Maybe introduce a loyalty scheme so depending on how much you spend you get points which turns into more discounts and vouchers.”

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Posted 10 years ago

“I have used ocado for many years and have always been very happy with the service and quality they provide, sadly won't be using them as much as I'm on my own now my sons moved out”

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Posted 10 years ago

“Good service. Delay only once. Only problem has been mouldy bags! You should get rid of them when they have become damp. It contaminated my food last week. Thank you”

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Posted 10 years ago

“I love Ocado, it saves me so much time. I used to think I would receive items that were practically 'out of date' but everything arrives fresh including the vegetables. I can browse the shop online if I want to and `i can find things that I regularly buy. It is easy, quick and efficient and they often have deals.”

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Posted 10 years ago

“I have used Ocado for a number of years and have found the service to be excellent and would thoroughly recommend to all”

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Posted 10 years ago

“My overall impressions of Ocado are very favourable. However, the very poor packaging is an on-going problem. We continually get things like boxes of cereal on top of soft fruit which gets badly bruised from the corners of the boxes. I know other customers have this problem and your drivers acknowledge it. I would give you the top rating if you'd sort this.”

Helpful Report

Posted 10 years ago

Many thanks for your review Chris, we appreciate that poor packing can be a real inconvenience and we are so sorry you have seen evidence of this, please do always contact us should this ever happen, as we are able to identify by whom and when your shopping was packed, further training can be offered, and we can also provide refunds where applicable, with our customers help we will endeavour to improve in this area wherever we can. Many thanks again for your review.

Posted 10 years ago

“Brilliant. Nice drivers, love the website. Makes it easy.”

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Posted 10 years ago

“The website is so easy to use and quick. Excellent range of products. The delivery is always on time, sometimes early but they phone first. Delivery drivers always courteous and helpful.”

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Posted 10 years ago

“Easy to use, convenient app with friendly delivery drivers who are usually very punctual.”

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Posted 10 years ago

“I appreciate and value the good service offered by Ocado. They have a huge range of products, most of which are nearly always in stock. What you order is what you get delivered 99.9% of the time. The food is fresh and in good condition - I have only had the occasional smashed box of eggs in 12 years of Ocado deliveries. Ocado is excellent value for money. Another plus point is that orders are filled from a dedicated fulfilment centre. It is very annoying to me when I go shopping in Waitrose at a busy time and the aisles are cluttered up with staff members pushing huge carts and picking produce from aisles to fill Waitrose customers orders.”

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Posted 10 years ago

“Always found Ocado excellent with friendly drivers and on time. More recently, though , have received fresh produce not at it's best due to poor packing. For example fresh herbs , nicely boxed for protection, packed upside down so crushed in box. Apples often bruised and occasional items squashed and leaked onto other items.”

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Posted 10 years ago

“Great service”

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Posted 10 years ago

“Great service in every way except every week there are eggs smashed/glass broken or milk leaking which creates a lot of mess. Please could packers be more gentle?”

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Posted 10 years ago

“Excellent personal service. Great delivery drivers”

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Posted 10 years ago

“Always on time, hardly any substitutions, delivers the shopping right to the kitchen and, if you shop using the offers, just as cheap as any other supermarket. Love it.”

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Posted 10 years ago

“Deliveries punctual and courteous; wide range of goods, almost always of excellent quality and reasonably priced. Find this an invaluable service.”

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Posted 10 years ago

“Love ocado. Don't know how I survived without them. Brilliant service.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews