Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 10 years ago

“Selection offered and ease of using website excellent. Food excellent quality. All drivers we have are cheerful, helpful and very polite. Excellent time keeping too.”

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Posted 10 years ago

“Drivers always polite and helpful”

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Posted 10 years ago

“The Ocado drivers are, without exception, polite, friendly and well turned out. On the rare occasion when a delivery is delayed, the drivers always call to apologise and give an estimated time of arrival. I have only once received an incorrect order which was rectified swiftly and efficiently by the customer service team. The quality and condition of perishable goods is excellent and I have never had cause to complain.”

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Posted 10 years ago

“My Ocado experience is mostly good – time slots when I need them, good value for good products. Drivers are mostly very polite and on time, hence the "good rating". On the downside; some of the fresh food can have short use by dates, bags can be over packed and food damaged or has just one item. One or two drivers have been very rude, but that is not common. The biggest worry, with Ocado, after being a customer for a few years is if something really goes wrong, which has happened a few times. Problems happen in all business and how they respond is the key and I am not always impressed by the way they cope with the big problems; they need to take some more responsibility and show some leadership when these rare big problems occur.”

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Posted 10 years ago

“Drivers are friendly and almost always on time. When they're not, they always call to let you know their ETA. In three years, I've only ever had one problem and customer service were very gracious in their response afterwards. The only issue is that Ocado doesn't seem to add new product lines when requested, or repsond to the requests with an explanation.”

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Posted 10 years ago

“I have been using Ocado for a long time now. I cannot fault anything so far and I do not expect to have any grumbles. Thank you. Judith Meerloo”

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Posted 10 years ago

“Very efficient - delighted”

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Posted 10 years ago

“Been using Ocado since they begun. Totally reliable”

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Posted 10 years ago

“Excellent range, food is always in good condition. Drivers are timely and really helpful. Very rarely late and always contact if a traffic delay etc. 1 hour delivery slot very good.”

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Posted 10 years ago

“Was very happy with my first delivery from ocado. Everything was straight forward and delivery driver was very pleasant. All fresh food had long best before dates.”

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(Email_ocado) - Posted 10 years ago

“Excellent all round, can't find anything to fault”

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(Email_reviewsuk) - Posted 10 years ago

“Brilliant ! I think I am a converted on line food shopper ! Well done Ocado for simplifying the process but not scrimping on the delivery experience ; ) #smilingnow India”

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(Email_ocado) - Posted 10 years ago

“Food was delivered 2hours 20 minutes late with no updates as to what was happening.”

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(Email_reviewsuk) - Posted 10 years ago

We're really sorry to hear this Evelyn. It is disappointing to hear that your order was delivered late and with no update. We would like to look into this for you. Could you please email us at ocado@ocado.com with the details of this query and include 'review.co.uk' in the subject title we can get this looked into for you. Apologies again.

Posted 10 years ago

“The shopping experience is good but the website should be more smarter..for instance the vouchers which are sent via email to me should be automatically applied to my shopping basket.”

Helpful Report

(Email_ocado) - Posted 10 years ago

We're sorry to hear that Vikrant, sometimes you can have more than one eligible voucher so we wouldn't want to make your mind up for you. We'll be sure to pass on your suggestion though :) Glad you're enjoying the overall experience.

Posted 10 years ago

“Great service from Ocado. The drivers are very nice and helpful.”

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(Email_ocado) - Posted 10 years ago

“On time, pleasant driver”

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(Email_reviewsuk) - Posted 10 years ago

“Friendly and prompt. Will definitely use you again! Excellent. If your product range was broader, you would have most of my business!”

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(Email_reviewsuk) - Posted 10 years ago

“I enjoyed receiving my goods at home in stead of carrying heavy bags. Much of the service was good but I was not happy with the way some of it was packed. My chocolate muffins were squashed having been placed in a bag underneath a large pack of toilet rolls and my raw chicken was in a bag next to my cheese. Although both the cheese anid the chicken had their own wrappers if there had been any damage to those wrappers, as can easily happen, the chicken could have contaminated the cheese so giving us food poisoning. When packing my own shopping in store I always pack raw meat separately and after the recent findings regarding raw chicken in particular I consider it essential.”

Helpful Report

Posted 10 years ago

We're pleased to hear that you've enjoyed receiving shopping at home Patricia, but it saddens us to hear that your chocolates muffins have arrived crushed & we're so sorry for the disappointment that this has caused you. If you would like to email ocado@ocado.com with www.reviews.co.uk in the subject line we would be happy to refund the muffins for you right away. We'd like to apologise to you for any annoyance that has been caused to you with the packing of the chicken with the cheese, we would like to reassure you that we carry out tests on the packaging of the raw meat & fish and have found that the heat sealing process on these has improved significantly and therefore provide a greater barrier from contamination, we will of course pass on your comments to the relevant teams regarding this.

Posted 10 years ago

“Very good service and easy to use”

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(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews