Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,663 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service in every way except every week there are eggs smashed/glass broken or milk leaking which creates a lot of mess. Please could packers be more gentle?”

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Posted 10 years ago

“Excellent personal service. Great delivery drivers”

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Posted 10 years ago

“Always on time, hardly any substitutions, delivers the shopping right to the kitchen and, if you shop using the offers, just as cheap as any other supermarket. Love it.”

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Posted 10 years ago

“Deliveries punctual and courteous; wide range of goods, almost always of excellent quality and reasonably priced. Find this an invaluable service.”

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Posted 10 years ago

“Love ocado. Don't know how I survived without them. Brilliant service.”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“Selection offered and ease of using website excellent. Food excellent quality. All drivers we have are cheerful, helpful and very polite. Excellent time keeping too.”

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Posted 10 years ago

“Drivers always polite and helpful”

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Posted 10 years ago

“The Ocado drivers are, without exception, polite, friendly and well turned out. On the rare occasion when a delivery is delayed, the drivers always call to apologise and give an estimated time of arrival. I have only once received an incorrect order which was rectified swiftly and efficiently by the customer service team. The quality and condition of perishable goods is excellent and I have never had cause to complain.”

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Posted 10 years ago

“My Ocado experience is mostly good – time slots when I need them, good value for good products. Drivers are mostly very polite and on time, hence the "good rating". On the downside; some of the fresh food can have short use by dates, bags can be over packed and food damaged or has just one item. One or two drivers have been very rude, but that is not common. The biggest worry, with Ocado, after being a customer for a few years is if something really goes wrong, which has happened a few times. Problems happen in all business and how they respond is the key and I am not always impressed by the way they cope with the big problems; they need to take some more responsibility and show some leadership when these rare big problems occur.”

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Posted 10 years ago

“Drivers are friendly and almost always on time. When they're not, they always call to let you know their ETA. In three years, I've only ever had one problem and customer service were very gracious in their response afterwards. The only issue is that Ocado doesn't seem to add new product lines when requested, or repsond to the requests with an explanation.”

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Posted 10 years ago

“I have been using Ocado for a long time now. I cannot fault anything so far and I do not expect to have any grumbles. Thank you. Judith Meerloo”

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Posted 10 years ago

“Very efficient - delighted”

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Posted 10 years ago

“Been using Ocado since they begun. Totally reliable”

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Posted 10 years ago

“Excellent range, food is always in good condition. Drivers are timely and really helpful. Very rarely late and always contact if a traffic delay etc. 1 hour delivery slot very good.”

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Posted 10 years ago

“Was very happy with my first delivery from ocado. Everything was straight forward and delivery driver was very pleasant. All fresh food had long best before dates.”

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(Email_ocado) - Posted 10 years ago

“Excellent all round, can't find anything to fault”

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(Email_reviewsuk) - Posted 10 years ago

“Brilliant ! I think I am a converted on line food shopper ! Well done Ocado for simplifying the process but not scrimping on the delivery experience ; ) #smilingnow India”

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(Email_ocado) - Posted 10 years ago

“Food was delivered 2hours 20 minutes late with no updates as to what was happening.”

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(Email_reviewsuk) - Posted 10 years ago

We're really sorry to hear this Evelyn. It is disappointing to hear that your order was delivered late and with no update. We would like to look into this for you. Could you please email us at ocado@ocado.com with the details of this query and include 'review.co.uk' in the subject title we can get this looked into for you. Apologies again.

Posted 10 years ago

“The shopping experience is good but the website should be more smarter..for instance the vouchers which are sent via email to me should be automatically applied to my shopping basket.”

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(Email_ocado) - Posted 10 years ago

We're sorry to hear that Vikrant, sometimes you can have more than one eligible voucher so we wouldn't want to make your mind up for you. We'll be sure to pass on your suggestion though :) Glad you're enjoying the overall experience.

Posted 10 years ago

Ocado is rated 4.0 based on 2,663 reviews