Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,667 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to place an order and the confirmation emails received were explicit and helpful. The deliveries have arrived on time and the people delivering have been very pleasant . My only concern is that on the two occasions that I have used the service I have ordered fruit from the two for one offer section .When it was delivered the sell by date for, for example blueberries ,has been very close, 2 days in the first instance. Luckily the fruit was good and lasted well but I would have preferred fruit with a longer shelf life. That is the only negative comment I can make , all other aspects are very good.”

Helpful Report

(Email_ocado) - Posted 11 years ago

Hi Jennifer, many thanks for your review and your kind comments, there is some really positive feedback there and we do really appreciate this. We are sorry though, that some of your fruit had a shorter life expectancy than you were hoping for, and we do apologise for any concerns that this raised. We do provide a 'Life Guarantee' for all the fresh items we sell, and this will detail exactly how long you can expect to use the items by, this is represented by the word LIFE and then the minimum days next to it. We do hope this is helpful when planning your future orders and thank you once again for taking the time to review us.

Posted 11 years ago

“Very good prices and offers, excellent service”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“This was the first time I used Ocado. It took me a while to get round the site, but managed OK. Delivery came on time. Surprisingle everything was in stock. I had a free gift for being a first timer. No problems anywhere.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Very pleased with the service, :)”

Helpful Report

(Email_ocado) - Posted 11 years ago

“The delivery came at the expected time, and was brought indoors by a courteous driver. All items were clearly detailed and marked with the use-by date. I cannot fault the delivery on any account and I shall be ready to use Ocado again.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Ordering my food shopping online at Ocado is so easy and there is so much choice. The delivery options are great and the customer service I receive from the driver is outstanding. Thank you very much!”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Really good service good produce packed lovely and lovely friendly driver very pleased with my first ship will definitely shop again”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“I'm very pleased with the quality and expiration dates of my food orders. The delivery is timely and the drivers are friendly. The website is easy to use too. I've just downloaded the app which will make ordering a breeze. Did I say I was pleased? Yes!!”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Very pleased, everything I ordered arrived and was correct. Had really long dates on all my fresh produce.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Great service. Website was easy to use. Delivery man was really helpful”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Very impressed, everything top quality, very pleasant delivery man.”

Helpful Report

Posted 11 years ago

“Very good alternative to the normal big shed supermarkets. Prices are competitive and Waitrose Essentials are the same price as Sainsbury's Basics and Tesco Everyday Value, though better quality. Ocado own brand products as good as the Waitrose offering. My only compliant is their deliveries are not always on time. If you have not tried Ocado, try them now, you probably won't go back!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“First use with Ocado (in fact any online shopping and delivery store) and I was very impressed - the communication regarding the delivery, the delivery person was very polite - all arrived on time, in fact ahead of time (after checking with me that was convenient). The only small thing was that when I started unpacking one of the bags the lid on a jar of cranberry sauce had obviously opened at some point from the warehouse, so I had to wash off all the other items in the same bag. But it was a minor thing and just unfortunate, so it certainly won't stop me from using Ocado again.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“The driver was smelly and the bread only had a day or so left so went m”

Helpful Report

(Email_ocado) - Posted 11 years ago

Gosh Donna, it sad to hear that your recent shopping experience was not what you expected. We would like to reassure you that this is not the service we would expect you to receive. Please can you message us at ocado@ocado.com with www.reviews.co.uk in the subject line as we'd like to look in to this in further detail.

Posted 11 years ago

“Very pleased with the polite friendly service. Everything we need is easily found.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“It's a bit on the pricey side and I am not sure most products are actually healtier than what you would find in other supermarkets.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Great that I got all my items delivered the next day, right on the time I needed and for no extra cost. Driver was very friendly and has given me a great first online shopping experience.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“I loved my first on line shop it was so easy & possibly a little exciting!! The delivery man was fantastic. I will definatily do it again.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“My order was canceled and I had to reorder with delivery the following day. I received a voucher for the inconvenience caused but it was very unpleasant nevertheless since I needed my groceries on the day I had chosen initially. Otherwise I think Ocado is a great service, wide choice of products and great delivery service.”

Helpful Report

(Email_ocado) - Posted 11 years ago

We're really sorry to hear that Raluca, we can appreciate how inconvenient a cancelled order can be, we can assure this is a very rare instance. We do apologise that you had to experience this, and we apologise for any unpleasantness that resulted. We do hope on your next delivery that you can get yourself something nice with the voucher, and it is delivered as close to perfect as we can possibly make it.

Posted 11 years ago

“Excellent service. On time. Nice tea towel to welcome us to the service. Nice attention to detail.”

Helpful Report

(Email_ocado) - Posted 11 years ago

Ocado is rated 4.0 based on 2,667 reviews