Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to place order and book delivery. Very pleased that I could combine my grocery shop and pet shop from Fetch into one delivery. Even though I'd placed order the night before delivery was due, I still had a courtesy email and text letting me know that my order had no substitutions, the name of the driver and the delivery van colour and registration. I've only done two shops so far and compared with other home delivery providers, Ocado stands out with it's customer service. So glad I gave them a go!”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Very good experience. Good service, good delivery as promised and goods delivered as ordered.”

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(Email_ocado) - Posted 10 years ago

“I ordered shopping. You delivered shopping.”

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(Email_ocado) - Posted 10 years ago

“Delivery on time, nice and quick! Very good quality food! Thank you Ocado!”

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(Email_ocado) - Posted 10 years ago

“everything ordered delivered at the time specified by very pleasant, helpful drivers.”

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(Email_ocado) - Posted 10 years ago

“Did not deliver to the right address. Cancelled our order and unable to redeliver in 2 days”

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(Email_reviewsuk) - Posted 10 years ago

Oh gosh we're very sorry to hear this Jarand. If you could email us ocado@ocado.com with the subject 'Reviews.co.uk' for reference, we will certainly look to see what we can do for you.

Posted 10 years ago

“Excellent service , all food good quality and told before arrival if not in stock so could choose substitute myself !!!!”

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(Email_ocado) - Posted 10 years ago

“I enjoy being able to choose products from many stores and also importing my favourites from these shops. Also the range of products available is vast, I am particularly enjoying the Artisan breads .Service is great.”

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(Email_ocado) - Posted 10 years ago

“So easy, ordered and it was delivered as stated. Would recommend”

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(Email_reviewsuk) - Posted 10 years ago

“The choice of organic food is fantastic, the best range I have found and also the cheapest.”

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(Email_reviewsuk) - Posted 10 years ago

“Great all round. Drivers are proactive and professional. Website is efficient.”

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(Email_reviewsuk) - Posted 10 years ago

“Nice & simple, excellent service................what's not to like.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent service will definitely use again”

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(Email_reviewsuk) - Posted 10 years ago

“Great quality fairly priced excellent delivery servi”

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(Email_ocado) - Posted 10 years ago

“My first online shop, I was a bit skeptical. Registering and using the site was easy. Came when it was supposed to, delivery person was really lovely, helpful and explained everything. The order was correct. Will do it again.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“I ordered a delivery for Friday night prior to a dinner party on Saturday.My app suggested a few hours late but this was fine given I needed the order. At the end of my allotted time slot the driver rang to say they were told not to deliver. Why wait until the end of the time slot when you clearly couldn't deliver all day? This was followed by waiting 25minutes on the phone to reorder to then find the next available slot was Sunday (ie too late). The phone operator said that if they had known earlier they may have managed to get an earlier Saturday order, further infuriating me. You knew you had major problems so why not get ahead of the situation and rebook people to the following morning? Ridiculous.”

Helpful Report

(Email_ocado) - Posted 10 years ago

We are so sorry about this Alistair, and for ruining your dinner party. This is not the kind of service we intend to deliver to our customers. Please could you email us at ocado@ocado.com with the subject 'Reviews.co.uk' for reference, and we will be able to see what we can do for you.

Posted 10 years ago

“Competitive prices, no substitutions, great products with long use-by dates. Highly recommended.”

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(Email_ocado) - Posted 10 years ago

“Range of produce is the best feature! Delivery excellent and so are prices. Very happy with everything, will use you again.”

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(Email_ocado) - Posted 10 years ago

“I felt that in terms of volume of shopping i.e. how much we actually stocked up with, it wasn't as good as ASDA would have been for the same price. In fact, I did a like for like comparison shop, with Ocado open in one window, and ASDA open in another. I do really liked Ocado's greater range of choice and your user interface worked more intuitively than ASDA's, making it much easier to use. The driver was great too. Really friendly and helpful. However we were amazed he had driven from Weybridge, Surrey to Brighton to deliver our order.”

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(Email_ocado) - Posted 10 years ago

“Excellent quality Fantastic prices Items always in tip top condition Would recommend to everyone”

Helpful Report

(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews