Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,669 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was canceled and I had to reorder with delivery the following day. I received a voucher for the inconvenience caused but it was very unpleasant nevertheless since I needed my groceries on the day I had chosen initially. Otherwise I think Ocado is a great service, wide choice of products and great delivery service.”

Helpful Report

(Email_ocado) - Posted 11 years ago

We're really sorry to hear that Raluca, we can appreciate how inconvenient a cancelled order can be, we can assure this is a very rare instance. We do apologise that you had to experience this, and we apologise for any unpleasantness that resulted. We do hope on your next delivery that you can get yourself something nice with the voucher, and it is delivered as close to perfect as we can possibly make it.

Posted 11 years ago

“Excellent service. On time. Nice tea towel to welcome us to the service. Nice attention to detail.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“No issues”

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(Email_reviewsuk) - Posted 11 years ago

“There is a fabulous range of products that I cannot get anywhere else. I love the watermelon juice and the wide range of fruit and vegetable juices. I love the vouchers that help to save more.”

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(Email_ocado) - Posted 11 years ago

“quick,effecient service, with spot-on delivery,full marks!”

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(Email_reviewsuk) - Posted 11 years ago

“I have shopped on line with Ocado for three consecutive weeks now and each time the service has been excellent. I previously shopped on line with Asda, but their dot com service had deteriorated and become very poor. The Ocado online shopping website is also vastly superior to Asda's and is a pleasure to use.”

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(Email_reviewsuk) - Posted 11 years ago

“Cannot fault the service...now that is saying something!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Best.on.line.shopping.I.have.ever.done.good.qulitey.food.and.no.problems.ever.with.your.delivery.I.hope.you.never.close.your.on.line.shopping.down.I.depend.on.it.I.hope.you.keep.your.prices.low. from.Stuart.smith.ocado.shopper”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Very impressed with the delivery men and their helpfulness. After a few orders, finding particular products is very easy and reminders of previous orders very useful in case items forgotten.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Excellent choice and prices, great delivery and fab service - thank you”

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(Email_ocado) - Posted 11 years ago

“First time buyer & very impressed with the overall service & quality of food.”

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(Email_ocado) - Posted 11 years ago

“Very good quality of organic food and delivery”

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(Email_ocado) - Posted 11 years ago

“Great produce, great service”

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(Email_reviewsuk) - Posted 11 years ago

“brilliant website & app, friendly driver, love the way things are bagged in catagories”

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(Email_reviewsuk) - Posted 11 years ago

“Nothing to complain about. Website is very easy to use.”

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(Email_ocado) - Posted 11 years ago

“First time online shopping with you. Was surprised at the quality for the price. We had some delicious meals this week. Hats off too to the very polite and helpful delivery driver with an awesome beard :-)”

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(Email_reviewsuk) - Posted 11 years ago

“Way better then Tescos. Meat is good value and quality. Great offers and money off vouchers always piping through my inbox. Delivery service was bang on time and packed properly too (frozen and fresh in separate colour coded bags!) very impressed and I love the little free mag too!”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Delivery guy was great!”

Helpful Report

(Email_ocado) - Posted 11 years ago

“The deliveries are always on time, there's very rarely any substitutions, and the drivers are always very helpful and friendly. They even recycle your bags for you!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Service first class!!! Could not be faulted .no silly substitutes .cold and freezer products packed into different bags .”

Helpful Report

(Email_ocado) - Posted 11 years ago

Ocado is rated 4.0 based on 2,669 reviews