Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,663 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Ocado. The drivers are very nice and helpful.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“On time, pleasant driver”

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(Email_reviewsuk) - Posted 10 years ago

“Friendly and prompt. Will definitely use you again! Excellent. If your product range was broader, you would have most of my business!”

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(Email_reviewsuk) - Posted 10 years ago

“I enjoyed receiving my goods at home in stead of carrying heavy bags. Much of the service was good but I was not happy with the way some of it was packed. My chocolate muffins were squashed having been placed in a bag underneath a large pack of toilet rolls and my raw chicken was in a bag next to my cheese. Although both the cheese anid the chicken had their own wrappers if there had been any damage to those wrappers, as can easily happen, the chicken could have contaminated the cheese so giving us food poisoning. When packing my own shopping in store I always pack raw meat separately and after the recent findings regarding raw chicken in particular I consider it essential.”

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Posted 10 years ago

We're pleased to hear that you've enjoyed receiving shopping at home Patricia, but it saddens us to hear that your chocolates muffins have arrived crushed & we're so sorry for the disappointment that this has caused you. If you would like to email ocado@ocado.com with www.reviews.co.uk in the subject line we would be happy to refund the muffins for you right away. We'd like to apologise to you for any annoyance that has been caused to you with the packing of the chicken with the cheese, we would like to reassure you that we carry out tests on the packaging of the raw meat & fish and have found that the heat sealing process on these has improved significantly and therefore provide a greater barrier from contamination, we will of course pass on your comments to the relevant teams regarding this.

Posted 10 years ago

“Very good service and easy to use”

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(Email_ocado) - Posted 10 years ago

“First time ever using internet shopping for groceries, and it was great. Everything I ordered was delivered, and in good condition. (I've seen pickers in supermarkets before, and those people just grab at things without looking at the quality of their pickings. Grim.) Ocado, will definitely be using them again. Delivery arrived mid selected delivery window. Driver was friendly, helpful and polite. Fantastic service!”

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(Email_ocado) - Posted 10 years ago

“I thought long and hard about having my shopping delieverd, I am so glad I did, one very happy shopper ! Many thanks.”

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(Email_ocado) - Posted 10 years ago

“Placed an order after being given a voucher code for £15 worth of organic produce none of which arrived when the order was delivered. When we phoned customer services they gave no proper explanation of what had gone wrong. We were offered £15 off our next shop but that does not make up for the annoyance of feeling conned. Made an enquiry about the order earlier in the day and had to wait on hold for 13 minutes. Not good enough. Thinking of using some other supermarket.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Good morning Philip, many thanks for taking the time to post this review, we were of course really sorry to see you had some issues with your order, and we can only imagine the inconvenience at not receiving your organic items, this twinned without a full explanation was, I am sure most disappointing. We are sorry to hear you are thinking of shopping elsewhere in future and understand your hesitance after this experience, we would ask though that you contact us via email and detail exactly what happened, we can then look into this further and look to find a suitable resolution, please email ocado@ocado.com and if you could enter 'reviews.co.uk' in the subject field that would really help. Once again our apologies for the issues you encountered.

Posted 10 years ago

“I was very impressed with the service and courteousness of the driver/delivery guy...I live in a first floor flat and have disabilities so it is a blessing to have my groceries brought to my door...Thank you Ocado!”

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(Email_ocado) - Posted 10 years ago

“The van arrived on time and the driver was very helpful. I was very pleased with the quality of the foods I had ordered with the exception of the bananas. They were too big and very green and unripe and as I needed them for immediate consumption I had to go out and buy some which were ready to eat.”

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(Email_ocado) - Posted 10 years ago

Hi Jenny, many thanks for the review, we are really happy to receive such kind comments about your driver and the quality of your foods. That being said, we are really sorry your bananas could not be eaten right away and we apologise that you had to source some immediate replacements from elsewhere, we'll be sure to get your comments passed on as we are always looking at ways we can improve. Once again thank you very much for taking the time to write this review.

Posted 10 years ago

“superb delivery service. easy to order & competitive pricing too”

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(Email_ocado) - Posted 10 years ago

“I have shopped with Ocado once. I found the website easy to navigate and the search function mostly accurate. Everything I ordered arrived. These experiences are equal to Morrisons, but better than Sainsbury's, Tesco and Asda. I decided to shop with Ocado because I wanted some speciality products, which I have been unable to obtain elsewhere, however several of the products ceased to be available once I started shopping. I was shocked to find that Ocado does not stock any freshly baked products like all of its rivals. I was also dismayed at the expense of comparable products. However the greengrocery products I purchased were the freshest and kept the longest I have ever bought from any supermarket in-person or online.”

Helpful Report

(Email_ocado) - Posted 10 years ago

We would like to thank you for your review Matthew, we're really pleased that you found the website easy to navigate and we are happy to hear that everything arrived as you ordered it. We were a little saddened to see that some of the items were not available whilst you were shopping, we hope this didn't cause you too much inconvenience. If you use us again, you can always book your delivery slot first and this will provide up to date stock levels for your chosen delivery window. We were also sorry to hear you were unable to source any bakery goods, if you type Gail's Bakery into the search bar, this should hopefully bring up a large range of available baked goods. Also you can use the product request function at the bottom of every page, this is then sent directly to our Trading department, who are in charge of changing and expanding our product range. Once again we would like to thank you for your review, it's always helpful to us to receive such detailed feedback.

Posted 10 years ago

“Excellant service from trusted and loved supermarket Waitose.”

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(Email_ocado) - Posted 10 years ago

“excellent service from start to finish, very impressed!”

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(Email_reviewsuk) - Posted 10 years ago

“Would definitely use again, no substitutes and I like the way the shopping bags are marked up with fridge, freezer etc. Excellent service.”

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(Email_ocado) - Posted 10 years ago

“Really good choice of lovely foods - foods with a twist! Great prices. Very tempting offers. we felt as though as though we were treating ourselves - but all within our weekly shopping budget!! Great service. Pleased with delivery. Also brilliant after offers sent to my emails. all in all will defo be shopping here again!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“It was very easy to place an order and the confirmation emails received were explicit and helpful. The deliveries have arrived on time and the people delivering have been very pleasant . My only concern is that on the two occasions that I have used the service I have ordered fruit from the two for one offer section .When it was delivered the sell by date for, for example blueberries ,has been very close, 2 days in the first instance. Luckily the fruit was good and lasted well but I would have preferred fruit with a longer shelf life. That is the only negative comment I can make , all other aspects are very good.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Hi Jennifer, many thanks for your review and your kind comments, there is some really positive feedback there and we do really appreciate this. We are sorry though, that some of your fruit had a shorter life expectancy than you were hoping for, and we do apologise for any concerns that this raised. We do provide a 'Life Guarantee' for all the fresh items we sell, and this will detail exactly how long you can expect to use the items by, this is represented by the word LIFE and then the minimum days next to it. We do hope this is helpful when planning your future orders and thank you once again for taking the time to review us.

Posted 10 years ago

“Very good prices and offers, excellent service”

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(Email_reviewsuk) - Posted 10 years ago

“This was the first time I used Ocado. It took me a while to get round the site, but managed OK. Delivery came on time. Surprisingle everything was in stock. I had a free gift for being a first timer. No problems anywhere.”

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(Email_ocado) - Posted 10 years ago

“Very pleased with the service, :)”

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(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,663 reviews