Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,669 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Ocado for the first time last week and it was a great service! They go above and beyond with their service - My delivery man was very friendly, informative and helpful, the food was super fresh and they didn't miss anything off my list and I didn't need any substitutes! I also love that they organise everything into Fridge, Cupboard and Freezer bags, makes life easier when you're putting it away. Not only that, the reciept has put the products in order of when they go out of date!....No one else does that! Overall, I love the attention to detail and I will be using Ocado deliveries from now on!”

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(Email_reviewsuk) - Posted 11 years ago

“fantastic service, will definitely be using again, love the free gifts and money off coupons”

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(Email_ocado) - Posted 11 years ago

“Good offers excellent delivery guy so polite and helpful liked the bagging idea ... 5 *****”

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(Email_ocado) - Posted 11 years ago

“I got my first Ocado shop last week and was really really pleased with it...everything was sorted into specific bags (freezer, fresh, cupboard) and the bags were labelled. Probably the most impressive thing for me was that the receipt doubled as a list for the fridge in date order! Absolutely would recommend Ocado!”

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(Email_reviewsuk) - Posted 11 years ago

“My experience in home shopping and delivery with Orcado has been very positive. I will use the again. Their customer service also listened toy concern and responded acceptably.”

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(Email_reviewsuk) - Posted 11 years ago

“excellent service and prompt delivery. if something goes wrong there is a customer service on hand to answer your call promptly and to help. i will use it all the time”

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(Email_ocado) - Posted 11 years ago

“No problems or substitutes. Driver very pleasant”

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(Email_ocado) - Posted 11 years ago

“Excellent service and very pleased with the quality of all goods. Will definitely use this service again.”

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(Email_ocado) - Posted 11 years ago

“Completely different experience from tesco/sainsburys. Impressed. Delivery driver was friendly and helpful and I even got a text on the day informing me of his name, reg plate and colour of his van. The dates on the food were all exceptional too and everything lasted and tasted yummy! Using ocado again this week ????”

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(Email_reviewsuk) - Posted 11 years ago

“First time I have ever used this service. Just about to place another order.”

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(Email_ocado) - Posted 11 years ago

“best online grocery, many of its prices are as low as ASDA prices, its products are high quality and the services are the best. I recommended this site to many friends!”

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(Email_reviewsuk) - Posted 11 years ago

“Having always shopped elsewhere before - I'll never shop anywhere else now!! Fantastic customer service!! The shelf life on the meat was great! Great range of food!! The iPhone app is mint!! Lovely delivery man!! And to top it off a complimentary tea towel!! It's the little things that please me :) See you again soon!”

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(Email_reviewsuk) - Posted 11 years ago

“extremely good service,The driver was excellent and very help full”

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(Email_reviewsuk) - Posted 11 years ago

“Food was good and great value. You introduce more money of vouchers to customers”

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(Email_ocado) - Posted 11 years ago

“It's reliable and affordable, and it has a wide range of choices for any need.”

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(Email_reviewsuk) - Posted 11 years ago

“Website easy to use, excellent produce and really good use by dates on fresh produce. I also submitted an online query on the ocado website which I received a response to within 24hrs. Overall, a very good service which I would recommend using to others.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Good delivery, came on time. driver was very friendly and helpful. Would recommend :)”

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(Email_reviewsuk) - Posted 11 years ago

“Great communication from the driver in advance. All of my items were there. Website easy to use. The driver was incredibly kind, friendly and helpful - great to have such wonderful people working for your company.”

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(Email_reviewsuk) - Posted 11 years ago

“Delivered everything I asked for, in the allocated slot, and the products were fresh.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“I was very impressed with my first shop and thought that I would now be making a permanent move. However, I have been very disappointed with my second shop. I thought I had redeemed an offer and as a result I altered my shopping after seeing the items at checkout but, I appear to have been misled. As you can imagine this caused me a great deal of inconvenience. Furthermore, I ordered strawberries which were on a buy one get one free offer and every single strawberry in both packs was rotten and so I had to throw them all away. Unfortunately, there was nothing I can do about it because I noticed it outside of the 24hr period outside of delivery. So as you can see not a great experience.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

We are very sorry to hear this Jalissa. This is very disappointing to hear, and we are very sorry that you were not able to take advantage of the offer on your order. It is also very concerning to hear about the condition of your strawberries. We would certainly like to look into this further for you. Please could you email us at ocado@ocado.com, and please put in the subject 'Reviews.co.uk' for reference. Once again our sincerest apologies for any inconvenience caused.

Posted 11 years ago

Ocado is rated 4.0 based on 2,669 reviews