Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ocado offer a good range of products at competitive prices. The delivery slots are convenient and I like the chance to see when they are already in my area. The delivery drivers are friendly and informative. Overall a good experience”

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(Email_reviewsuk) - Posted 10 years ago

“Wide selection of products at competitive prices. Very user-friendly website. Easy, efficient and even eco-friendly delivery system. Highly recommended.”

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(Email_ocado) - Posted 10 years ago

“Excellent service! Sadly I forgot to claim my £20 discount voucher but, as I got the prosecco cheaper than anywhere else, I don't mind. The driver was extremely helpful & very helpful.”

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(Email_ocado) - Posted 10 years ago

“Hello I was very happy with the delivery. I would like to receive more discount vouchers that doesn't restrict me to my address so that I can use vouchers moe than once. Thank you”

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(Email_reviewsuk) - Posted 10 years ago

“Promt and high quality service.”

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(Email_reviewsuk) - Posted 10 years ago

“We were a bit disappointed with the dates on some items. Strawberries dated for 21st May were already going a bit mushy and trimmed green beans had a lot of dark brown blotches that needed cutting out as the beans were going off. That meant we had to use them all today, which wasn't what we had originally planned! If I had been in the supermarket myself, I would have bought neither the strawberries or the beans because they did not look fresh enough! The lamb steaks - two packs - one was significantly smaller than the other by 70grams. I would have chosen two packs of similar size. Otherwise, ok. But not as goos as last time!!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Oh goodness, we'ere really sorry to hear that Joanna, especially as you had to use it all on the day. We can understand this must have been very inconvenient, and we hope that we haven't ruined your weeks meal plans. We're also sorry to hear about the odd sizes of the lamb steaks in the order. If you haven't already contacted us at the Contact Centre about this, we would love to get this looked into for you. Could you please email us at ocado@ocado.com with the reference of www.reviews.co.uk. Once again our apologies for any inconvenience that we have caused you.

Posted 10 years ago

“On time, good communication re van/driver/substitutions.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“The ordering process was so easy and the punctual time of delivery was excellent, I would thoroughly recommend Ocado for shopping. Tried it, Liked it.”

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(Email_reviewsuk) - Posted 10 years ago

“Great service and value for money.”

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(Email_ocado) - Posted 10 years ago

“Great service, always with stated times and friendly delivery drivers”

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(Email_ocado) - Posted 10 years ago

“The website is very easy to use, delivery drivers are prompt and very friendly, and prices are very reasonable, I will be recommending definitely!”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent range of products, impressive service and good value!”

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(Email_reviewsuk) - Posted 10 years ago

“Timely and polite delivery”

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(Email_ocado) - Posted 10 years ago

“Quick and lovely and easy!”

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(Email_reviewsuk) - Posted 10 years ago

“Easy to use website, delivery arrived on time and the driver was polite and helpful.”

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(Email_ocado) - Posted 10 years ago

“My first shop at Ocado.... Fantastic..... Will be using again.”

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(Email_ocado) - Posted 10 years ago

“First shop - booked for 11-12 noon, rang in at 12.20 as it had not arrived, phone operative said that the driver had been early! She then called the driver who said he'd earlier broken down (hmmm....), but was 2 mins away. 10 mins later he arrived and said that 'someone' should have called us to let us know (they hadn't). I was very close to missing a flight as a result! Not good I'm afraid.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Oh goodness, we're sorry to hear about this Audrey, especially as you almost missed your flight. You're driver should have contacted you if they are running behind or early to keep you informed. We're really sorry for the experience that you have had, especially as it was your first shop. We can assure you that this is not a regular occurrence. We do hope that you do decide to give us another try, as we would love to show you the great shopping experience that we are normally renowned for. Once again our sincere apologies for any inconvenience that has been caused.

Posted 10 years ago

“Quality that's the word for Ocado”

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(Email_ocado) - Posted 10 years ago

“Very pleased with the service. Delivery drivers always polite. Some issues with some of the fresh items but over all very pleased.”

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(Email_reviewsuk) - Posted 10 years ago

“Very easy to order, excellent communication from start to finish and delivery service second to none.”

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(Email_reviewsuk) - Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews