Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,663 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just started shopping here and find it very easy. The receipts are excellent with details about use by dates we find this very helpful. The food we receive always has a long shelf life.”

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(Email_reviewsuk) - Posted 10 years ago

“All good, if not great. Kept informed about when my order will be deliver and by whom. Good deals. Bottom line: a very convenient way to shop”

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(Email_reviewsuk) - Posted 10 years ago

“Very impressed with savings and quality of food. Delivery was within time. Fabulous :)”

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(Email_reviewsuk) - Posted 10 years ago

“The app was really easy to use, the selection was excellent and customer service really helped me get my order rescheduled after their warehouse had a fire. They're my new favourite grocery delivery source.”

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(Email_ocado) - Posted 10 years ago

“Order arrived as promised. I got an e-mail confirming the time, vehicle registration number and drivers name. So efficient and helpful would recommend Ocado and Waitrose/fetch to all my friends. Best service I have experienced!!”

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(Email_ocado) - Posted 10 years ago

“Good service, good range of products, no substitutions so far- although some things are out of stock on the website.”

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(Email_ocado) - Posted 10 years ago

“Very wide stock available, quality good, service good, pricing reasonable, easy to use web-site apart from annoying reluctance to let one pay and go. No problems yet with silly substitutions.”

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(Email_reviewsuk) - Posted 10 years ago

“very good products & service at right price cheers keep up the good work”

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(Email_ocado) - Posted 10 years ago

“Great service and products. Only negative comment is the Ocado satsumas were tasteless so wouldn't order them again.”

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(Email_ocado) - Posted 10 years ago

“2nd time using Ocardo and website easy to use and so far no substitutes. I love it that they collect old bags and the list of food shows expiry dates. I received a £5 off voucher which I used but also the same day a free £15 organic Box voucher I done all my shopping thinking both could he used but to my dissapoint only one. I decided to use the £5 off but now as only two people in my house hold,it will prob. Run out,the date. This was annoying I couldn't use both.”

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(Email_ocado) - Posted 10 years ago

It's fantastic to hear that you're liking the service so far Jodie, and we're glad that you have come back to use us again. We're sorry to hear that you we're not able to use both of your vouchers, sadly our system will only let one voucher at a time to be added to an order. Our Marketing team are always sending out great vouchers to use, and we do hope that you can take advantage of another one soon. We apologise again for any inconvenience that has been caused and we do hope that you continue to enjoy shopping with us.

Posted 10 years ago

“The driver was lovely! He definitely should be notified! He carried everything in for me. X”

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(Email_ocado) - Posted 10 years ago

“I can't believe I didn't try this before.Excellent service.”

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(Email_reviewsuk) - Posted 10 years ago

“Love the diversity of the products. The amount of different time slots for delivery are so convenient, And the personal touch from order to delivery”

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(Email_ocado) - Posted 10 years ago

“Site easy to use. Delivery good”

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(Email_reviewsuk) - Posted 10 years ago

“Very happy with the whole shopping experience and the quality of the groceries - and nothing out of stock so I got everything I ordered which was great.”

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(Email_ocado) - Posted 10 years ago

“Love it great company great choice great service”

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(Email_reviewsuk) - Posted 10 years ago

“Very good delivery, delivery man polite, informative and on time. All products received in perfect condition so you cant really top that :)”

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(Email_ocado) - Posted 10 years ago

“Good value for money and the offers are great”

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(Email_reviewsuk) - Posted 10 years ago

“Decent site - reasonably well laid out and a good selection of products (including some particularly eclectic items I couldn't source elsewhere). Delivery was excellent, cannot be faulted at all. Prices are reasonable, with the usual fluctuations compared to other sites. Would recommend if your weekly shop is available on the site.”

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(Email_reviewsuk) - Posted 10 years ago

“Delivery was on time and everything was as ordered.”

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(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,663 reviews