Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,667 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live Ocado. They have fantastic offers, my shop came up much cheaper than expected. I am an avid Aldi fan, but I found the quality quite poor. I often had to throw fruit and vegetables away. I've never had the problem with Ocado/waitrose products. They are perfect. Delivery is a breeze, drives are polite and helpful. Will never switch back to Aldi.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Had 2 crusched eggs with my delivery, but otherwise ok”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

We're sorry for the crushed eggs Liliana, we hope that it didn't cause too much of an inconvenience. If you could please email us at ocado@ocado.com with the reference reviews.co.uk, and we can get these refunded for you. Our apologies for any inconvenience that has been caused and we hope that you continue to enjoy shopping s.

Posted 11 years ago

“Good communication, unfortunately delivery 2 hours late due to fire in the warehouse. ..”

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(Email_reviewsuk) - Posted 11 years ago

We're really sorry for the delay Sharon. We can assure you that this is very out of the ordinary, and we have identified the cause of the issue and taken steps to prevent anything like this happening again in the future. We do hope that we didn't ruin any plans that you had and we do hope that you do decide to shop with us again, so we can show you the service that we are normally renowned for.

Posted 11 years ago

“The delivery of appropriate pricing?well speed”

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(Email_reviewsuk) - Posted 11 years ago

“We have just started shopping here and find it very easy. The receipts are excellent with details about use by dates we find this very helpful. The food we receive always has a long shelf life.”

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(Email_reviewsuk) - Posted 11 years ago

“All good, if not great. Kept informed about when my order will be deliver and by whom. Good deals. Bottom line: a very convenient way to shop”

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(Email_reviewsuk) - Posted 11 years ago

“Very impressed with savings and quality of food. Delivery was within time. Fabulous :)”

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(Email_reviewsuk) - Posted 11 years ago

“The app was really easy to use, the selection was excellent and customer service really helped me get my order rescheduled after their warehouse had a fire. They're my new favourite grocery delivery source.”

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(Email_ocado) - Posted 11 years ago

“Order arrived as promised. I got an e-mail confirming the time, vehicle registration number and drivers name. So efficient and helpful would recommend Ocado and Waitrose/fetch to all my friends. Best service I have experienced!!”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Good service, good range of products, no substitutions so far- although some things are out of stock on the website.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Very wide stock available, quality good, service good, pricing reasonable, easy to use web-site apart from annoying reluctance to let one pay and go. No problems yet with silly substitutions.”

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(Email_reviewsuk) - Posted 11 years ago

“very good products & service at right price cheers keep up the good work”

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(Email_ocado) - Posted 11 years ago

“Great service and products. Only negative comment is the Ocado satsumas were tasteless so wouldn't order them again.”

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(Email_ocado) - Posted 11 years ago

“2nd time using Ocardo and website easy to use and so far no substitutes. I love it that they collect old bags and the list of food shows expiry dates. I received a £5 off voucher which I used but also the same day a free £15 organic Box voucher I done all my shopping thinking both could he used but to my dissapoint only one. I decided to use the £5 off but now as only two people in my house hold,it will prob. Run out,the date. This was annoying I couldn't use both.”

Helpful Report

(Email_ocado) - Posted 11 years ago

It's fantastic to hear that you're liking the service so far Jodie, and we're glad that you have come back to use us again. We're sorry to hear that you we're not able to use both of your vouchers, sadly our system will only let one voucher at a time to be added to an order. Our Marketing team are always sending out great vouchers to use, and we do hope that you can take advantage of another one soon. We apologise again for any inconvenience that has been caused and we do hope that you continue to enjoy shopping with us.

Posted 11 years ago

“The driver was lovely! He definitely should be notified! He carried everything in for me. X”

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(Email_ocado) - Posted 11 years ago

“I can't believe I didn't try this before.Excellent service.”

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(Email_reviewsuk) - Posted 11 years ago

“Love the diversity of the products. The amount of different time slots for delivery are so convenient, And the personal touch from order to delivery”

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(Email_ocado) - Posted 11 years ago

“Site easy to use. Delivery good”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Very happy with the whole shopping experience and the quality of the groceries - and nothing out of stock so I got everything I ordered which was great.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Love it great company great choice great service”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

Ocado is rated 4.0 based on 2,667 reviews