Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,667 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our delivery was late which didn't help our weekend of cooking (we were catering a 90th birthday tea party), and I had had to rush from work to be on time as I had to be there for my first delivery, but our delivery man was very helpful, everything was in stock and we were kept informed about the lateness.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Really surprised by the whole `customer experience` Price, service, politeness of drivers, quality of food (especially fresh) I will not be queuing anymore.... Thank you...”

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(Email_reviewsuk) - Posted 11 years ago

“Everything came perfectly and driver was lovely! Thank you! Will be ordering from you again!”

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(Email_reviewsuk) - Posted 11 years ago

“I am getting used to your site now and don't find it quite as laborious as I did at first though I do believe it needs some improvement. I love the range of goods and, in the main, the quality of the goods I bought”

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(Email_reviewsuk) - Posted 11 years ago

“Easy to use website. Great emails and invoicing. Friendly and efficient driver. With my initial discount reasonable prices, on going though may be too expensive.”

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(Email_reviewsuk) - Posted 11 years ago

“Everything I ordered was in stock the prices were very good and delivered exactly as arranged Really impressed with my first Ocado experience”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Just done my second shopping with ocado. I'm very happy with the service, products and delivery. Feeling very warm welcome at ocado. Thank you. Will recommend you to my friends.”

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(Email_ocado) - Posted 11 years ago

“Came between the time I was told which was good. Friendly staff.”

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(Email_ocado) - Posted 11 years ago

“friendly and organised but it's soooo annoying recieve daily emails from you. Even after I've unsubscribed from all emails I'm still getting them....”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

We're glad to hear you're liking the service Hayley, but it's sad to hear that you are still receiving unwanted email communication. If you could please email us at ocado@ocado.com with reviews.co.uk in the reference, we will then be able to look into this further for you. We do hope that you continue to enjoy shopping with us.

Posted 11 years ago

“My first delivery was cancelled two hours before delivery due to an operational problem. However, I re-scheduled the delivery and it arrived 45 minutes early and the driver was extremely helpful and informed me of the returning of carrier bags etc. The quality of the food is excellent and I am hoping to make this my regular shopping site.”

Helpful Report

(Email_ocado) - Posted 11 years ago

Helpful Report

(Email_ocado) - Posted 11 years ago

Helpful Report

(Email_ocado) - Posted 11 years ago

“Had everything I needed and the delivery driver was early and very nice and explained everything to me as I was a new customer. Will be using again.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“The dates on salad and bread were only 2 days, could do with being longer. Van drivers are very helpful.”

Helpful Report

(Email_ocado) - Posted 11 years ago

Hi Patrica, we're glad to hear that your driver was helpful, and we hope that you enjoyed the website too. We're sorry to hear that you were not happy with the use by dates on the bread you received. We do show the minimum life of all fresh products on the website to let customers know what the minimum they can expect to receive. You can view this information by clicking on the product description, please do be aware that this does include the day of delivery. We hope that this helps and we do hope that you continue to enjoy shopping with us.

Posted 11 years ago

“My first order, everything was fresh, well presented and within good date . All goods delivered that I requested. Great internet service too. The driver was very helpful, explained my shopping helped with the bags, informative and arrived in the time set. Excellent service.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Excellent competitive prices for quality food. However late delivery and having to bin half of my eggs for being broken let down my first experience with ocado.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

Oh gosh, we're sorry to hear that Rachel, it sounds like a bit of a nightmare. We're sorry that your delivery arrived late and that your eggs broken, especially as this is your first experience with us. We would love to look into this for you and show you the great service that we are renowned for. Could you please email us at ocado@ocado.com with the reference of reviews.co.uk. Once again we do apologise for any inconvenience that we have caused you and we look forward to hearing from you soon.

Posted 11 years ago

“very easy and quick (cheap) shopping”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“had a good job done by ocado food was delivered on time when they say but I had some milk from them that went off before the use by date even when stored and refrigarated”

Helpful Report

(Email_ocado) - Posted 11 years ago

We're glad to hear that you liked the service Kevin, but it's a shame to hear about the milk going off before the use by date and we can understand how this must have been disappointing. We do ask if you could please email us regarding this at ocado@ocado.com and reference reviews.co.uk in the title, we will then be able to look into this further you. Our apologies for any inconvenience that has been caused and we look forward to hearing from you soon.

Posted 11 years ago

“excellent service”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“The first time I shopped with ocado I was most impressed by the delivery man, he was so helpful and didn't dump my items outside. He asked me if I needed help to take it inside now that was wonderful. Hence why I am shopping with ocado again even though I find many of the items more costly than from my usual shop.”

Helpful Report

(Email_ocado) - Posted 11 years ago

Ocado is rated 4.0 based on 2,667 reviews