Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first delivery was cancelled two hours before delivery due to an operational problem. However, I re-scheduled the delivery and it arrived 45 minutes early and the driver was extremely helpful and informed me of the returning of carrier bags etc. The quality of the food is excellent and I am hoping to make this my regular shopping site.”

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(Email_ocado) - Posted 10 years ago

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(Email_ocado) - Posted 10 years ago

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(Email_ocado) - Posted 10 years ago

“Had everything I needed and the delivery driver was early and very nice and explained everything to me as I was a new customer. Will be using again.”

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(Email_ocado) - Posted 10 years ago

“The dates on salad and bread were only 2 days, could do with being longer. Van drivers are very helpful.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Hi Patrica, we're glad to hear that your driver was helpful, and we hope that you enjoyed the website too. We're sorry to hear that you were not happy with the use by dates on the bread you received. We do show the minimum life of all fresh products on the website to let customers know what the minimum they can expect to receive. You can view this information by clicking on the product description, please do be aware that this does include the day of delivery. We hope that this helps and we do hope that you continue to enjoy shopping with us.

Posted 10 years ago

“My first order, everything was fresh, well presented and within good date . All goods delivered that I requested. Great internet service too. The driver was very helpful, explained my shopping helped with the bags, informative and arrived in the time set. Excellent service.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent competitive prices for quality food. However late delivery and having to bin half of my eggs for being broken let down my first experience with ocado.”

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(Email_reviewsuk) - Posted 10 years ago

Oh gosh, we're sorry to hear that Rachel, it sounds like a bit of a nightmare. We're sorry that your delivery arrived late and that your eggs broken, especially as this is your first experience with us. We would love to look into this for you and show you the great service that we are renowned for. Could you please email us at ocado@ocado.com with the reference of reviews.co.uk. Once again we do apologise for any inconvenience that we have caused you and we look forward to hearing from you soon.

Posted 10 years ago

“very easy and quick (cheap) shopping”

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(Email_reviewsuk) - Posted 10 years ago

“had a good job done by ocado food was delivered on time when they say but I had some milk from them that went off before the use by date even when stored and refrigarated”

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(Email_ocado) - Posted 10 years ago

We're glad to hear that you liked the service Kevin, but it's a shame to hear about the milk going off before the use by date and we can understand how this must have been disappointing. We do ask if you could please email us regarding this at ocado@ocado.com and reference reviews.co.uk in the title, we will then be able to look into this further you. Our apologies for any inconvenience that has been caused and we look forward to hearing from you soon.

Posted 10 years ago

“excellent service”

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(Email_reviewsuk) - Posted 10 years ago

“The first time I shopped with ocado I was most impressed by the delivery man, he was so helpful and didn't dump my items outside. He asked me if I needed help to take it inside now that was wonderful. Hence why I am shopping with ocado again even though I find many of the items more costly than from my usual shop.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“I was very impressed with the ease of using the app to do our shop. Was able to get a delivery within 48 hours and none of the items were substituted. Used ocado after a recommendation from a friend and will be happy to use in the future. Many thanks!”

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(Email_ocado) - Posted 10 years ago

“Overall very good. But delivery timing was appalling. I had booked a 3-4pm delivery slot, but the delivery only arrived at 8. I had numerous texts telling me that they will be late, but with no explanation whatsoever as to why the delivery has been delayed, nor a time frame of when they would arrive. Very disappointed in the customer service in this respect.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

We're really sorry to hear this Faliq, we're glad to hear that you did receive the text messages regarding the lateness of your delivery however, your driver should have called you to notify you of the issue and to give you an estimate of when they would be arriving. We apologise that this didn't happen. We do ask if you could please email us at ocado@ocado.com with the reference reviews.co.uk in the title, and we will be able to look into this further for you. Once again our sincere apologies for any inconvenience that we have caused you and we can assure you that this is not a regular occurrence.

Posted 10 years ago

“Good choices and offers in food and being able to buy non food items and get them all delivered at the same time..No missing items and no substitutes what more could i want !!”

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(Email_reviewsuk) - Posted 10 years ago

“Can't complain they do exactly what they say they're gonna do. Only complaint is they turned up 20 mins early one day was meant to deliver between 6-7 am and he knocked at 5.40 am whilst I was just waking up”

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(Email_ocado) - Posted 10 years ago

“I was ill and housebound for 3 weeks ocado saved my sanity”

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(Email_ocado) - Posted 10 years ago

“Had 2 deliveries so far. Both drivers have been very polite and groceries placed in the kitchen. Food has been very good quality with good use by dates and no bruises on the fruit.”

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(Email_ocado) - Posted 10 years ago

“Brilliant, easy to order and browse. Delivery driver was lovely and very swift and efficient.”

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(Email_ocado) - Posted 10 years ago

“Everythng was fine, all products perfect, ordering quite easy, we had a great tour of the delivery van since it was out first shop. I made this purchase as we were home, ill, and it was very welcome. thinking about our health i ordered only organic produce, which i love, but that did make the relatively small shop feel more expensive than 'normal' - but I appreciate that was our choice, and the rpducts were fine. I need to get used to the website and its layout, and i will shop with ocado again, I always thought it was a great concept, i followed its progress with interest, but I still like a personal shop, for contemplation, from waitrose. it is part of my habit. I think in futire it will be a combination of the two methods.”

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(Email_ocado) - Posted 10 years ago

“I used Ocado twice, even though they have a good selection of products and good customer service, they do not follow basic health and safety rules. On two occasions raw chicken and raw eggs we're put together with ready to eat food not even sealed! They even ignored a note asking not to do this! Never again as seriously failed 2 out of 2”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Oh goodness, we're really sorry to hear you are not happy with the service Malgorzata. We can assure you that we have investigated the heat-sealing process for raw meat and fish products, and have found that it has been extensively developed, improving the safety and resilience of the packaging. We are now confident that it provides an acceptable barrier from other foodstuffs, and therefore we can safely pack these products within the same carrier bag as ready-to-eat products. Should the packaging of any product be punctured or compromised in any way, please contact us so we can investigate the issue. If you have contacted us already regarding the packing of the raw meat and eggs with other items, we can assure you that your feedback and comments will have been passed back to our Warehouse management team. Once again our apologies for any inconvenience or disappointment that we have caused you and we do hope that you do decide to give us another chance.

Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews