Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a pleasant online shopping experience. Very easy to use compared to the others!”

Helpful Report

(Email_ocado) - Posted 10 years ago

“The experience has been very good so far, especially recent delivery driver was so nice and friendly named Stuart. We continue to use ocado.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Not been with them long but so far they have been prompt and correct with the order. Got some good offers on stuff we usually buy. Lots of offers near to checkout but not type we are tempted by. Got butcher to send out cut steak, very pleased with choice. All veg been in good condition too. Very happy with them”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“I have shopped with my previous supermarket for 36 years and have been very dissatisfied with several things for the last couple of years. I thought about giving you a try but was worried about costs, having used you I needn't have been concerned also quality far exceeded my expectations. Well done Ocado.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“My delivery was 4 hours late with no apology and confusing communication from both Ocado and the driver. An baby item I was in need of was out of stock upon delivery despite showing available when I placed the order the evening before. I had high hopes but felt completely let down with my first experience of shopping with Ocado. Such a shame...”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

That sounds like a really poor experience Lisa, we're really sorry about that. We'd really like to help out if we can, please email us at ocado@ocado.com. Just put Reviews.co.uk in the subject and we'll get back to you asap.

Posted 10 years ago

“Very easy online ordering system, very kind and helpful delivery man, good quality products, but I ordered a few loafs of bread from Gail, different ones, and not one of them was available. Given that I passed my order more than a day in advance I do not understand why they cannot manage their stocks better and have them available, or at the very least notify the buyer when they pass the order that they will not be able to deliver some specific items. They notified me in advance about one of the loafs but I discovered on the moment about the others, so was left with no bread for the evening and breakfast (the replacement items they suggested were nowhere near the quality of Gail's bread...)”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

We're really sorry to hear that Delphine. Unfortunately, we’re occasionally let down by our suppliers or are unable to access items in our computerised warehouse. We'd like to assure you this is quite rare and we're working hard with our suppliers to improve the service we offer. If you have any more questions please email us at ocado@ocado.com. Just pop Reviews.co.uk in the subject please.

Posted 10 years ago

“I wasn't happy that ocado cancelled my order an hour before the due time. I called customer service and the man I spoke to was very helpful and rearranged another time for me. My new delivery slot was for the next morning 8.30 -9,30 but the driver called to say he would be there more towards 9.30 but then turned up at 10.10.”

Helpful Report

(Email_ocado) - Posted 10 years ago

We're really sorry to hear about the problems Mel, glad to hear our customer services team were able to help though. We hope you let us know about the late delivery too, if not, please email us at ocado@ocado.com and we'll do our best to help. Just pop Reviews.co.uk in the subject please.

Posted 10 years ago

“My overall experience was good: my order was dealt with quickly and competently, and the delivery came on the day and time expected. The driver was helpful and friendly. There is however something which was not quite OK and is important: The HANDLING of the products must have been rough or careless, because two items had suffered: the clear plastic box containing some vegetables had lost its lid, and a carton of paté had also lost its lid, and this could raise a concern about hygiene. Yours sincerely, E. Bartlett”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

That's not good Evelyne, we're really sorry to hear that. Having one product damaged is not acceptable so two is really disappointing. If you haven't contacted us already, please email ocado@ocado.com, just pop Reviews.co.uk in the subject and we'll get back to you pronto.

Posted 10 years ago

Thanks very much for contacting us directly, we do hope we have now resolved this issue, if there is anything further we can help with, please don't hesitate to get in touch with us again.

Posted 10 years ago

“excellent service and friendly delivery...”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Would have appreciated longer sell by dates”

Helpful Report

(Email_ocado) - Posted 10 years ago

We're sorry to hear that Beverly, we do provide a life guarantee on the site so you can see the potential use by dates of your products before ordering. You can find this on the product description pages by the price. Hope this helps.

Posted 10 years ago

“Quick and easy to order. Delivery on time. The delivery driver provided an excellent service - polite, helpful and explained everything as necessary.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Excellent service and nice finishing touches such as the email before hand to advise substitutions etc. Happy with quality of food.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Excellent service, kept well informed right up to the point of delivery.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“I have only done two shops, to date, but so far my experience with Ocado has been excellent and has saved me valuable time”

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(Email_reviewsuk) - Posted 10 years ago

“Just had operation so cannot get to shop's. After reading reviews thought I would try ocado. Best thing I have done it was easy you can pick delivery slot the driver's are helpfull and friendly and bags are labeled with freezer cupboard fridge ect. Food and offers are good value. Wish I would of done this earlier I will continue to shop this way its less stressful and there's no trolley rage !!.”

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(Email_reviewsuk) - Posted 10 years ago

“Excellent offers and easy to use website ????”

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(Email_reviewsuk) - Posted 10 years ago

“just like normal shopping,hope you can have more products,such as school uniforms,garden plants”

Helpful Report

(Email_ocado) - Posted 10 years ago

Glad to hear it Ling, we'll be sure to get your suggestions passed on :)

Posted 10 years ago

“Fabulous service all the way through, from ordering to delivery!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Shopping for groceries with ocado has changed my life. Great deals and good quality products. Amazing customer service and delivery. All very smooth.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“First time using Ocado, as I gad a £20 off spending over £80. Products generally seem good although I do have the following issues: Delivery comes from Hatfield area and was delayed by 25 minutes, despite having an hour delivery window. Driver rang to say he would be late due to said lorry fire on A1. Checked traffic hold ups and A1 was blocked south bound, north of Hatfield, but vehicle was coming north so don't know how that works. Also had to report milk was turning off before use by date, but have not had reply back about that yet. Not asked for signature by driver. They also say return bags to driver, but he left in a hurry. No doubt due to the fact he was late delivering.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Hi Rob, we're really sorry to hear about the delays. Sadly when there are problems on the A1 this causes a lot of traffic build up in the Hatfield area which causes delays, we're really sorry this affected you by so much. The milk sounds really disappointing. You should receive a response to your email shortly. Thanks for letting us know.

Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews