Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,669 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was excellent, if late, with a polite delivery man which I am not used to from other grocery delivery services. The food all had good use by dates, but I probably won't use ocado again due to price.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

Oh no, we don't want to see you go Charis. We try to price as competitively as possible and if your comparative shop would have been less at Tesco.com we'll even email you a voucher for the difference, plus a penny.

Posted 11 years ago

“Everything was first class right from a nice delivery man being on time, down to the excellent condition of the order. Many thanks, Mrs R Rockley”

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(Email_ocado) - Posted 11 years ago

“Easy website to use. Delivery driver Steve extremely polite and helpful. Excellent service.”

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(Email_reviewsuk) - Posted 11 years ago

“Love the updates and information-drivers very helpful-will definately use again...and again. ......”

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(Email_ocado) - Posted 11 years ago

“I was expecting 20pound of my first order but only got 15 pound.then l was sent a 20 poundvoucher wich they would not let me use of my shop .i phoned custemers services aboiut this with no respones rating dont know”

Helpful Report

(Email_ocado) - Posted 11 years ago

That doesn't sound right Paul, we're sorry to hear that. We hope you were able to get through to our customer service team in the end. If not, please email us at ocado@ocado.com, Just put Reviews.co.uk in the subject. We'll do our best to help.

Posted 11 years ago

“The experience was spoilt by the driver that was very grumpy”

Helpful Report

(Email_ocado) - Posted 11 years ago

That's not how they should be behaving Julie, we're very sorry to hear that. If you can email us at ocado@ocado.com we'll be sure to get your feedback passed on. Just put Reviews.co.uk in the subject please.

Posted 11 years ago

“Easy to use website allowing for an efficient online shopping experience from a wide range of products. Lots of (free) delivery slot availability. Friendly drivers. Useful confirmations and updates over email.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Really good! Great variety, great offers, great service! Delivery is always on time and polite. So far no complaints and I will be recommending Ocado whenever possible.”

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(Email_ocado) - Posted 11 years ago

“A pleasure to deal with from ordering to delivery with a nice smiley delivery man! I'd given up on ordering shopping on line due to the appalling service received from other main supermarket, however, Ocado will be my delivery supermarket of choice in future. Well done - highly recommend.”

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(Email_reviewsuk) - Posted 11 years ago

“Excellent service. Enormous range of products. Deliver on time, or a phone call if early/delayed. Can't recommend highly enough. My one negative comment would be that, with an imminent move to Devon, Ocado do not deliver to the area! Come on Ocado - so many people In the West Country need this service!”

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(Email_reviewsuk) - Posted 11 years ago

“very useful.”

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(Email_reviewsuk) - Posted 11 years ago

“very useful.”

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(Email_reviewsuk) - Posted 11 years ago

“Good website, great value and brilliant delivery service”

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(Email_ocado) - Posted 11 years ago

“I find it very helpful the text message confirming my order and then to inform me its on its way. The drivers are always friendly and helpful. I am new to shopping with Ocado and I cant see a reason why I would stop. Well done guys!!!”

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(Email_reviewsuk) - Posted 11 years ago

“Excellent service very pleased”

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(Email_ocado) - Posted 11 years ago

“Very good value for money and great delivery options.”

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(Email_reviewsuk) - Posted 11 years ago

“Fantastic service, very fresh produce and excellent delivery - the delivery driver was very helpful, informative and friendly, he was a credit to the company.”

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(Email_reviewsuk) - Posted 11 years ago

“We are delighted with the service from Ocado. Excellent range of products and the website is easy to use. The delivery men are always prompt and friendly. All the food has been great but the fruit is so much tastier than from our local supermarket. Apples and grapes fantastic, mango box very good and lasted two week, pineapple the best ever! Mushrooms lasted much longer too. I would like to suggest delivery in containers which can be returned so that no bags are needed at all, and to reduce packaging wherever possible.”

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(Email_reviewsuk) - Posted 11 years ago

“Order worked perfectly. Came on time - courteous and informative driver who took me through all the paperwork. No replacements!”

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(Email_ocado) - Posted 11 years ago

“I am very happy. Will shop with Ocado in a future. Great quality food and massive discount codes available too :)”

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(Email_reviewsuk) - Posted 11 years ago

Ocado is rated 4.0 based on 2,669 reviews