Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I LOVE this service. The food comes in great condition, and I love that the bags are colour coded for pantry, fridge and freezer. The delivery person brings the bags right up to my kitchen. Since I have a shoulder injury, this is huge for me. I could not be happier.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Of course I'll write a review for you Ocado - I've got plenty of time to, seeing as my shopping is late and I haven't been contacted to inform me where it is or if it is even coming. Delivery slots are surely there so that I, and you, can schedule your day. Now I've got to sit and wait? The first delivery I had contained substitutions that I didn't want. The experience so far has been unreliable, expensive and quite frankly I'm not sure that it beats it's competitors.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

That sounds awful Luke, we're really sorry. We hope your order arrived okay in the end. If you haven't already, please email us at ocado@ocado.com. Just put Reviews.co.uk in the subject please. We'd really like to help.

Posted 10 years ago

“The Johnny walker whisky I bought was very expensive compared to other whisky shop”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

We're sorry to hear that Sangamesh, we'll be sure to get your feedback passed on.

Posted 10 years ago

“Organised, helpful staff & high quality products. Good selection & very few items out of stock (unlike Tesco!). Great incentives and offers. Only downside was that my pak choi was a bit squashed this week! Other than that everything was fabulous!”

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(Email_reviewsuk) - Posted 10 years ago

“Great offers, great choice, and a lovely, polite delivery person. What's not to love!”

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(Email_ocado) - Posted 10 years ago

“Excellent service. will definitely use ocado again.”

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(Email_ocado) - Posted 10 years ago

“Excellent 5star”

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(Email_ocado) - Posted 10 years ago

“Very happy with the quality of your goods and services.”

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(Email_ocado) - Posted 10 years ago

“one word FANTASTIC very impressive”

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(Email_reviewsuk) - Posted 10 years ago

“This is the first time we have used the Ocado delivery service. We were very impressed. The only difficulty is choosing from what is a vast range of products. It's going to take several orders to get a list of "usual" items, although I gather that we can download our usuals from other supermarkets. We particularly liked the fact that we were advised in advance that there were no items unavailable from our order. The driver was great - enthusiastic and helpful. We lookforward to using the service again.”

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(Email_ocado) - Posted 10 years ago

“The Ocado delivery driver was absolutely on time, polite, friendly, courteous and helpful. We were extremely impressed with him, and with the service.”

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(Email_ocado) - Posted 10 years ago

“No complaints what so ever; I really like that it was free delivery and the delivery man was very kind and helpful. I like that I received a text and an e-mail stating what items were going to be replaced so I was aware by the time of delivery. Thank you!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Great service and products.”

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(Email_ocado) - Posted 10 years ago

“As predicted fantastic first time service and produce. Second time round was a more average affair with items hastily put in bags with no real care. We will continue to use Ocado for the time being as they are competitive.”

Helpful Report

(Email_ocado) - Posted 10 years ago

That's really disappointing Ben, you should be getting the same fantastic service every time. If you can email us at ocado@ocado.com we can get this looked into. Just put Reviews.co.uk in the subject please.

Posted 10 years ago

“Really happy with the experience, couldn't fault anything. Particularly the driver was very helpful”

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(Email_reviewsuk) - Posted 10 years ago

“Bloomin' diamond, made my first food shop living on my own a breeze.”

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(Email_reviewsuk) - Posted 10 years ago

“First order was very good.”

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(Email_reviewsuk) - Posted 10 years ago

“Delivery very good and great products.”

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(Email_ocado) - Posted 10 years ago

“Friendly driver, delivered within time slot, appreciate the fact that you only have to spend £40 to qualify for the free delivery. Overall very impressed”

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(Email_reviewsuk) - Posted 10 years ago

“Why have I never used Ocado before??? Ordered twice now and 100% hooked. The produce is always wonderfully fresh and the service is fantastic. The delivery drivers simply cannot do enough for you. Highly recommend and to top it all off its cheaper than tesco so winner winner chicken dinner!”

Helpful Report

(Email_ocado) - Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews