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Ocado Reviews

4.0 Rating 2,667 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

4.0

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, no swaps friendly drivers”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Great service. Lovely fresh food. No substitutions and friendly service.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Ocado is a very professional, organised, and green company. It excels in the products, service and communication with the customer. Very pleased and it is the best second to none service”

Helpful Report

(Email_ocado) - Posted 11 years ago

“We have been very pleased with your healthy options that you have on sale, we are extremely fussy about the keeping qualities of our fruit and vegetables and would like them to be a bit longer dated. Many thanks to all concerned P.G.Pardoe”

Helpful Report

(Email_ocado) - Posted 11 years ago

“i am very pleased with my first order with Ocado, everything was in order and well packed, full marks for prompt delivery. I will definitely use them again. Only downside is regular items which I buy from local store are bit expensive on Ocado.”

Helpful Report

(Email_ocado) - Posted 11 years ago

We're sorry to hear that Husnain, we price match many of our items, and we compare your shop to a similar shop at Tesco.com and give you a voucher if there's any difference.

Posted 11 years ago

“It's been absolutely amazing. Always on time, friendly stuff. Although I did miss one item in the last order and I wasnt refunded.”

Helpful Report

(Email_ocado) - Posted 11 years ago

Ah no, that's a pity Lola! If you email us at ocado@ocado.com we can get that refunded for you. Just put Reviews.co.uk in the subject please.

Posted 11 years ago

“Really pleased with the efficiency of Ocado & Fetch. Staff are polite. Very easy to use ordering system. Will definitely use on a regular basis.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“On time, very pleasant delivery driver, well packed.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Great prices, great quality products and the delivery service was excellent. I would recommend and I intend to book again soon.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“I love the variety at Ocado, for a vegan in the UK the choices are minimal in most places, but there's always plenty of choice for really reasonable pricing on ocado, the staff are friendly and the whole process is really straight forward.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“This was the first order with Ocado and have to say that I will not use them again. The quality of the meals especially the chicken was of a poor quality.”

Helpful Report

(Email_ocado) - Posted 11 years ago

Goodness, that's awful Chris, we're really sorry to hear that. We'd really like to look into this. Would you mind sending an email to ocado@ocado.com pleaase? Just pop Reviews.co.uk in the subject and we'll get back to you asap.

Posted 11 years ago

“On time and very courteous driver.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“I just don't know why it took me so long to place my first order. With a 12 week old baby I was just wondering how to get around the supermarket with her in tow and 40 people coming for a buffet supper. Ocado came to my kitchen door! Simply brilliant. Thank you.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Keep Up The Good Work”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Very friendly & helpful driver. Well pleased with quality & price. Will definitely use again & can highly recommend.”

Helpful Report

Posted 11 years ago

“best on line shop.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“It's fast and it's of good quality, but the food is not as fresh as I thought, especially the meat.”

Helpful Report

(Email_ocado) - Posted 11 years ago

That's really disappointing, we're sorry to hear that Fan, we'll be sure to get your feedback passed on.

Posted 11 years ago

“Driver friendly. However same mistake as all providers. Bags are brought in by drivers in multiple meaning contents get crushed”

Helpful Report

(Email_ocado) - Posted 11 years ago

Hi Kirsty, we're really sorry to hear this, your driver shouldn't be bringing all the bags in at once. We'd be happy to get this looked into for you, would you mind emailing ocado@ocado.com please? Just include Reviews.co.uk in the subject and we'll know it's you :)

Posted 11 years ago

“Good customer service when I had a problem, and delivery always on time.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“fantastic service from start to finish. efficient, friendly staff and very informative at your door. thank you!”

Helpful Report

(Email_ocado) - Posted 11 years ago

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Ocado is rated 4.0 based on 2,667 reviews