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Ocado Reviews

4.0 Rating 2,664 Reviews
77 %
of reviewers recommend Ocado
Company Reviews Questions Metrics
4.0
Based on 2,664 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Ocado Reviews
Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Ocado 1 star review on 15th April 2026
Christine Mitchell
Ocado 1 star review on 15th March 2026
Precious
Ocado 1 star review on 12th September 2025
Desmarais
Ocado 1 star review on 3rd September 2025
Darren
Ocado 1 star review on 29th April 2025
Anonymous
Ocado 1 star review on 22nd December 2023
Diogo Figueira
Ocado 1 star review on 11th July 2023
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
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Patricia
Verified Buyer
“We have been very pleased with your healthy options that you have on sale, we are extremely fussy about the keeping qualities of our fruit and vegetables and would like them to be a bit longer dated. Many thanks to all concerned P.G.Pardoe”
Helpful Report
(Email_ocado) - Posted 10 years ago
Husnain
Verified Buyer
“i am very pleased with my first order with Ocado, everything was in order and well packed, full marks for prompt delivery. I will definitely use them again. Only downside is regular items which I buy from local store are bit expensive on Ocado.”
Helpful Report
(Email_ocado) - Posted 10 years ago
We're sorry to hear that Husnain, we price match many of our items, and we compare your shop to a similar shop at Tesco.com and give you a voucher if there's any difference.
Posted 10 years ago
Lola
Verified Buyer
“It's been absolutely amazing. Always on time, friendly stuff. Although I did miss one item in the last order and I wasnt refunded.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Ah no, that's a pity Lola! If you email us at ocado@ocado.com we can get that refunded for you. Just put Reviews.co.uk in the subject please.
Posted 10 years ago
Natasha
Verified Buyer
“Really pleased with the efficiency of Ocado & Fetch. Staff are polite. Very easy to use ordering system. Will definitely use on a regular basis.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Graham
Verified Buyer
“On time, very pleasant delivery driver, well packed.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Richard
Verified Buyer
“Great prices, great quality products and the delivery service was excellent. I would recommend and I intend to book again soon.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Kayleigh
Verified Buyer
“I love the variety at Ocado, for a vegan in the UK the choices are minimal in most places, but there's always plenty of choice for really reasonable pricing on ocado, the staff are friendly and the whole process is really straight forward.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Chris
Verified Buyer
“This was the first order with Ocado and have to say that I will not use them again. The quality of the meals especially the chicken was of a poor quality.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Goodness, that's awful Chris, we're really sorry to hear that. We'd really like to look into this. Would you mind sending an email to ocado@ocado.com pleaase? Just pop Reviews.co.uk in the subject and we'll get back to you asap.
Posted 10 years ago
Mark
Verified Buyer
“On time and very courteous driver.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Alexandra
Verified Buyer
“I just don't know why it took me so long to place my first order. With a 12 week old baby I was just wondering how to get around the supermarket with her in tow and 40 people coming for a buffet supper. Ocado came to my kitchen door! Simply brilliant. Thank you.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Colin
Verified Buyer
“Keep Up The Good Work”
Helpful Report
(Email_ocado) - Posted 10 years ago
Angela
Verified Buyer
“Very friendly & helpful driver. Well pleased with quality & price. Will definitely use again & can highly recommend.”
Helpful Report
Posted 10 years ago
Dorcas
Verified Buyer
“best on line shop.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Fan
Verified Buyer
“It's fast and it's of good quality, but the food is not as fresh as I thought, especially the meat.”
Helpful Report
(Email_ocado) - Posted 10 years ago
That's really disappointing, we're sorry to hear that Fan, we'll be sure to get your feedback passed on.
Posted 10 years ago
Kirsty Anton
Verified Buyer
“Driver friendly. However same mistake as all providers. Bags are brought in by drivers in multiple meaning contents get crushed”
Helpful Report
(Email_ocado) - Posted 10 years ago
Hi Kirsty, we're really sorry to hear this, your driver shouldn't be bringing all the bags in at once. We'd be happy to get this looked into for you, would you mind emailing ocado@ocado.com please? Just include Reviews.co.uk in the subject and we'll know it's you :)
Posted 10 years ago
Alice
Verified Buyer
“Good customer service when I had a problem, and delivery always on time.”
Helpful Report
(Email_ocado) - Posted 10 years ago
BEV
Verified Buyer
“fantastic service from start to finish. efficient, friendly staff and very informative at your door. thank you!”
Helpful Report
(Email_ocado) - Posted 10 years ago
Carol
Verified Buyer
“First time we have used Ocado, tempted by a special offer and it worked for us. Prompt service, very well packed, no substitutions and a very pleasant driver/delivery person/. Highly recommended.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Benjamin
Verified Buyer
“The app is really great (I used my ipad to place the order) and it was a very easy experienced. The order was delivered quickly and no substitutions. Unfortunately much of the fresh food had a very short use by date. I had to freeze much of the fruit (raspberries etc) as they did not have much shelf life.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
We're pleased to hear that you're liking the app Benjamin, but sadden to hear about the short use by dates on most of your products, we'd be more than happy to take a look if could message ocado@ocado.com with www.reviews.co.uk in the subject line.
Posted 10 years ago
Martin
Verified Buyer
“Drivers very helpful ,although a little ,but overall very pleased with the service and will use you again.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Ocado is rated 4.0 based on 2,664 reviews
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