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Ocado Reviews

4.0 Rating 2,669 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

4.0

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service when I had a problem, and delivery always on time.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“fantastic service from start to finish. efficient, friendly staff and very informative at your door. thank you!”

Helpful Report

(Email_ocado) - Posted 11 years ago

“First time we have used Ocado, tempted by a special offer and it worked for us. Prompt service, very well packed, no substitutions and a very pleasant driver/delivery person/. Highly recommended.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“The app is really great (I used my ipad to place the order) and it was a very easy experienced. The order was delivered quickly and no substitutions. Unfortunately much of the fresh food had a very short use by date. I had to freeze much of the fruit (raspberries etc) as they did not have much shelf life.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

We're pleased to hear that you're liking the app Benjamin, but sadden to hear about the short use by dates on most of your products, we'd be more than happy to take a look if could message ocado@ocado.com with www.reviews.co.uk in the subject line.

Posted 11 years ago

“Drivers very helpful ,although a little ,but overall very pleased with the service and will use you again.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“First time customer no complaints.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Easy to use, clear website. Good range of products and value for money.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Very good service, great products. So pleased that there wasn't anything missing or any replacements!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Everything ran smoothly...”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Excellent Service. Great dekivery / Driver guy”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Everything I have received from Ocado has been of excellent quality and the delivery service has been second to none. One very happy customer.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Great experience but the website is a nightmare and I have so much trouble loading it and it staying live. 3 times since I have abandoned it and ordered from Tesco”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

Gosh, that's not right Kerry, can you message details of what exactly is happening with the website & any error messages that you are getting to ocado@ocado.com with www.reviews.co.uk in the subject & we'll get this looked in to.

Posted 11 years ago

“This was the first time we used Ocado and were very impressed with the driver as he spent time giving us some useful tips. The food was fresh and it arrived on time.”

Helpful Report

Posted 11 years ago

“Excellent service from start to finish. Have used Tesco online for years but it'll be Ocado from now on. Many thanks. ????”

Helpful Report

Posted 11 years ago

“The driver was really nice, he waited for me a little. The products were all of good quality and the food was fresh. Thanks for your service.”

Helpful Report

Posted 11 years ago

“This is my second week with Ocado so early days at the moment! I have previously used delivery by Tesco, Sainsbury, ASDA and Waitrose. In terms of overall service, delivery, availability and quality of goods I would say that Ocado is well ahead of the field. So far my experience is of courteous staff, both deliveries on time, a full order on both occasions and no substitutions. Cooking with the ingredients has suggested good fresh food across the board and a fine selection of options. I look further to staying with Ocado and to writing other reviews once they have been tested with a range of my menus!”

Helpful Report

Posted 11 years ago

“The main item I ordered didn't get delivered and was out of stock yet I wasn't informed until just hours before delivery so I then couldn't cancel my order. Still advertising the product now and it's still out of stock”

Helpful Report

Posted 11 years ago

Oh no Lucy, that must have been frustrating, If you send a message to ocado@ocado.com with www.reviews.co.uk in the subject line, we'll get this looked in to?

Posted 11 years ago

“Great value. Great delivery driver. Was late however the driver called before hand to let me know which was good.”

Helpful Report

Posted 11 years ago

“All ok except my two punnets of strawberries were squashed!”

Helpful Report

Posted 11 years ago

Crikey Dianne, that's not good to hear about the squashed strawberries. If you send a message to ocado@ocado.com with www.reviews.co.uk in the subject line, we'll get this looked in to further.

Posted 11 years ago

“Excellent service from start to finish. Easy to use website. Great that special offers are on homepage. Easy to navigate. Easy to adjust order. Delivery was prompt. Driver friendly. Wil be using again.”

Helpful Report

Posted 11 years ago

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Ocado is rated 4.0 based on 2,669 reviews