Login
Start Free Trial Are you a business? Click Here

Ocado Reviews

4.0 Rating 2,664 Reviews
77 %
of reviewers recommend Ocado
Company Reviews Questions Metrics
4.0
Based on 2,664 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Ocado Reviews
Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Ocado 1 star review on 15th April 2026
Christine Mitchell
Ocado 1 star review on 15th March 2026
Precious
Ocado 1 star review on 12th September 2025
Desmarais
Ocado 1 star review on 3rd September 2025
Darren
Ocado 1 star review on 29th April 2025
Anonymous
Ocado 1 star review on 22nd December 2023
Diogo Figueira
Ocado 1 star review on 11th July 2023
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Julio
Verified Buyer
“Really happy with the experience, couldn't fault anything. Particularly the driver was very helpful”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Thomas
Verified Buyer
“Bloomin' diamond, made my first food shop living on my own a breeze.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Conrad
Verified Buyer
“First order was very good.”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Alan
Verified Buyer
“Delivery very good and great products.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Emily
Verified Buyer
“Friendly driver, delivered within time slot, appreciate the fact that you only have to spend £40 to qualify for the free delivery. Overall very impressed”
Helpful Report
(Email_reviewsuk) - Posted 10 years ago
Rachel
Verified Buyer
“Why have I never used Ocado before??? Ordered twice now and 100% hooked. The produce is always wonderfully fresh and the service is fantastic. The delivery drivers simply cannot do enough for you. Highly recommend and to top it all off its cheaper than tesco so winner winner chicken dinner!”
Helpful Report
(Email_ocado) - Posted 10 years ago
Chloe
Verified Buyer
“I have used Ocado twice now and can say that the service has been impeccable. With excellent discounts, offers and an excellently curated website, my shopping experience has been second to none. I would highly recommend Ocado to anyone and can say that the deliveries have been punctual and all of my expectations have been more than met. Thank you!!”
Helpful Report
(Email_ocado) - Posted 10 years ago
Georgia
Verified Buyer
“My order was delivered in time and the driver was very polite and funny! Thank you for the surprise gift which is already in good use in the kitchen. Till next order!:0)”
Helpful Report
(Email_ocado) - Posted 10 years ago
Samantha
Verified Buyer
“Easy to use service and polite delivery driver. It would have been 5* if my frozen sorbet had been delivered still frozen!”
Helpful Report
(Email_ocado) - Posted 10 years ago
Melted sorbet is not good Samantha, sorry about that! If you email us at ocado@ocado.com we can get that refunded. Just put Reviews.co.uk in the subject please.
Posted 10 years ago
Christine
Verified Buyer
“easy website to use. delivery on time”
Helpful Report
(Email_ocado) - Posted 10 years ago
Sheena
Verified Buyer
“Very impressed by the service and friendly, helpful drivers- will definetely be coming back again!”
Helpful Report
(Email_ocado) - Posted 10 years ago
Imanol
Verified Buyer
“I am very impressed with the service and offers. thank you”
Helpful Report
(Email_ocado) - Posted 10 years ago
Elizabeth
Verified Buyer
“Turned up on time, everything I ordered with good use by dates. Really happy! Will definitely use the service again”
Helpful Report
(Email_ocado) - Posted 10 years ago
Gemma
Verified Buyer
“Great service and value for money.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Shih-Ming
Verified Buyer
“The service is prompt and efficient. Will definitely recommend it.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Yvonne
Verified Buyer
“The whole experience was quick efficient and the driver calls to check if he could earlier.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Alejandra
Verified Buyer
“I hhave ordered twice and I am very happy with the service and the products.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Liam
Verified Buyer
“Great service, no swaps friendly drivers”
Helpful Report
(Email_ocado) - Posted 10 years ago
Sue
Verified Buyer
“Great service. Lovely fresh food. No substitutions and friendly service.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Jenny
Verified Buyer
“Ocado is a very professional, organised, and green company. It excels in the products, service and communication with the customer. Very pleased and it is the best second to none service”
Helpful Report
(Email_ocado) - Posted 10 years ago
Ocado is rated 4.0 based on 2,664 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request