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Ocado Reviews

4.0 Rating 2,658 Reviews
77 %
of reviewers recommend Ocado
Company Reviews Questions Metrics
4.0
Based on 2,658 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Ocado Reviews
Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Ocado 1 star review on 12th September 2025
Desmarais
Ocado 1 star review on 3rd September 2025
Darren
Ocado 1 star review on 29th April 2025
Anonymous
Ocado 1 star review on 22nd December 2023
Diogo Figueira
Ocado 1 star review on 11th July 2023
Anonymous
Ocado 1 star review on 14th June 2023
Joshua
Ocado 1 star review on 18th December 2022
Mrs Fox
11
Anonymous
Anonymous  // 01/01/2019
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Chloe
Verified Buyer
“I have used Ocado twice now and can say that the service has been impeccable. With excellent discounts, offers and an excellently curated website, my shopping experience has been second to none. I would highly recommend Ocado to anyone and can say that the deliveries have been punctual and all of my expectations have been more than met. Thank you!!”
Helpful Report
(Email_ocado) - Posted 10 years ago
Georgia
Verified Buyer
“My order was delivered in time and the driver was very polite and funny! Thank you for the surprise gift which is already in good use in the kitchen. Till next order!:0)”
Helpful Report
(Email_ocado) - Posted 10 years ago
Samantha
Verified Buyer
“Easy to use service and polite delivery driver. It would have been 5* if my frozen sorbet had been delivered still frozen!”
Helpful Report
(Email_ocado) - Posted 10 years ago
Melted sorbet is not good Samantha, sorry about that! If you email us at ocado@ocado.com we can get that refunded. Just put Reviews.co.uk in the subject please.
Posted 10 years ago
Christine
Verified Buyer
“easy website to use. delivery on time”
Helpful Report
(Email_ocado) - Posted 10 years ago
Sheena
Verified Buyer
“Very impressed by the service and friendly, helpful drivers- will definetely be coming back again!”
Helpful Report
(Email_ocado) - Posted 10 years ago
Imanol
Verified Buyer
“I am very impressed with the service and offers. thank you”
Helpful Report
(Email_ocado) - Posted 10 years ago
Elizabeth
Verified Buyer
“Turned up on time, everything I ordered with good use by dates. Really happy! Will definitely use the service again”
Helpful Report
(Email_ocado) - Posted 10 years ago
Gemma
Verified Buyer
“Great service and value for money.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Shih-Ming
Verified Buyer
“The service is prompt and efficient. Will definitely recommend it.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Yvonne
Verified Buyer
“The whole experience was quick efficient and the driver calls to check if he could earlier.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Alejandra
Verified Buyer
“I hhave ordered twice and I am very happy with the service and the products.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Liam
Verified Buyer
“Great service, no swaps friendly drivers”
Helpful Report
(Email_ocado) - Posted 10 years ago
Sue
Verified Buyer
“Great service. Lovely fresh food. No substitutions and friendly service.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Jenny
Verified Buyer
“Ocado is a very professional, organised, and green company. It excels in the products, service and communication with the customer. Very pleased and it is the best second to none service”
Helpful Report
(Email_ocado) - Posted 10 years ago
Patricia
Verified Buyer
“We have been very pleased with your healthy options that you have on sale, we are extremely fussy about the keeping qualities of our fruit and vegetables and would like them to be a bit longer dated. Many thanks to all concerned P.G.Pardoe”
Helpful Report
(Email_ocado) - Posted 10 years ago
Husnain
Verified Buyer
“i am very pleased with my first order with Ocado, everything was in order and well packed, full marks for prompt delivery. I will definitely use them again. Only downside is regular items which I buy from local store are bit expensive on Ocado.”
Helpful Report
(Email_ocado) - Posted 10 years ago
We're sorry to hear that Husnain, we price match many of our items, and we compare your shop to a similar shop at Tesco.com and give you a voucher if there's any difference.
Posted 10 years ago
Lola
Verified Buyer
“It's been absolutely amazing. Always on time, friendly stuff. Although I did miss one item in the last order and I wasnt refunded.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Ah no, that's a pity Lola! If you email us at ocado@ocado.com we can get that refunded for you. Just put Reviews.co.uk in the subject please.
Posted 10 years ago
Natasha
Verified Buyer
“Really pleased with the efficiency of Ocado & Fetch. Staff are polite. Very easy to use ordering system. Will definitely use on a regular basis.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Graham
Verified Buyer
“On time, very pleasant delivery driver, well packed.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Richard
Verified Buyer
“Great prices, great quality products and the delivery service was excellent. I would recommend and I intend to book again soon.”
Helpful Report
(Email_ocado) - Posted 10 years ago
Ocado is rated 4.0 based on 2,658 reviews
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