Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,669 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and great delivery driver. Just a bit pricier than I'm used to so probably won't be putting in another order.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Unfortunately, first order suffered from chilled products being soaked in the contents of a burst 4 pint milk carton: credit process only took one customer service phone call - driver was very distressed as front path and his clothing and shoes were soaked in milk early on a Monday morning...”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

That's not a great start to your Ocado experience David, glad our customer service team were able to help though.

Posted 11 years ago

“I was extremely pleased with my order and the way in which the delivery driver explained everything about my order to me. Will definitely be using ocado do again.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Apart from delivery being just outside the window of time we had booked, the standard of food has been fantastic, particularly the fruit and veg which we have found to be generally poor when buying from other online supermarkets/competitors. All food quality was excellent and the delivery drivers have been very friendly.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Good food.service and paper informatio l Recomended to friends”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“what a treat, easy online selections - great products and helpful and informative delivery drivers. Punctual and polite. Worth 5*plus!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Lovely food, on time free delivery, friendly helpful drivers. I couldn't ask for more. Gina”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Friendly driver, excellent product, timely service. Will definitely use again.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Very happy with the service provided. All items arrived and polite delivery driver also. Will be using again.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Ocado delivery has been easy and convenient. The drivers are friendly, unlike some of the drivers for Ocado's competitors. Produce has been fresh and the meat inexpensive but tasty. I have accidentally purchased things that are too small--I wish that there were a way to see the relative sizes based on the pictures (rather than based on grams).”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“The Driver phoned first, was on time, and knowledgeable about what I ordered and which bag it was in =#fantastic”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Very prompt and efficient service. There is good communication regarding delivery times, replacements and changes to your shopping basket in addition to regular offers for your next shop.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“I was recommended Ocado by a couple of friends and I'm really pleased. I've found all the items I've purchased have been very good quality and value. I expected the cost of the overall shop to be higher as I often buy waitrose items but it's been very competitive. i'm especially pleased with the selection of Eco friendly products. Delivery slots are always available and the drivers are always friendly and on time!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“The driver was so polite, bought the bags into my kitchen - nothing was too much for him. Well presented and on time as per my text received from Ocado. The receipt was well written and clear to understand on an A4 printed paper not like those supermarket receipts. The shopping was packaged properly and not squashed up like they do with Tesco. The sell by date was also quite far ahead so lots of time to use the fresh foods instead of having to chuck things that reach their sell by date again Sainsburys and Tesco are really bad at this and I have received a 2.5kg of potatoes from Sainsburys with a sell by date of the same day so not sure how they think I can eat all those in a day. Ocado are brilliant and I cannot fault - if you want a great service use Ocado. Ocado aren't the cheapest and if they can reduce the costs on day to day items then you would be a force to be reckoned with.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“I found it excellent service, friendly , coutious van man & helpful... would use again thank you.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Friendly delivery driver and easy to use website.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Fine, thanks very much to you”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Excellent service, friendly drivers. Great products. Fantastic all over.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Never got my order, never informed it wasn't coming, communication shocking, no order, no groceries and so = NO business for you in the future..... will never use this service again, Tesco is reliable and much better clearly so will stick with them thank you!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

That's atrocious Paul, we're really sorry about that. It's bad enough your order didn't turn up but to have no communication is awful. If you can email us at ocado@ocado.com we'll do our best to help. Just put Reviews.co.uk in the subject please.

Posted 11 years ago

“Flawless service from start to finish! Fantastic choice of products & friendly staff (Paul with the lemon van was my deliver man) makes me want to continue shopping with Ocado for all my groceries in the future. Many thanks!”

Helpful Report

(Email_ocado) - Posted 11 years ago

Ocado is rated 4.0 based on 2,669 reviews