Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and efficient service. There is good communication regarding delivery times, replacements and changes to your shopping basket in addition to regular offers for your next shop.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“I was recommended Ocado by a couple of friends and I'm really pleased. I've found all the items I've purchased have been very good quality and value. I expected the cost of the overall shop to be higher as I often buy waitrose items but it's been very competitive. i'm especially pleased with the selection of Eco friendly products. Delivery slots are always available and the drivers are always friendly and on time!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“The driver was so polite, bought the bags into my kitchen - nothing was too much for him. Well presented and on time as per my text received from Ocado. The receipt was well written and clear to understand on an A4 printed paper not like those supermarket receipts. The shopping was packaged properly and not squashed up like they do with Tesco. The sell by date was also quite far ahead so lots of time to use the fresh foods instead of having to chuck things that reach their sell by date again Sainsburys and Tesco are really bad at this and I have received a 2.5kg of potatoes from Sainsburys with a sell by date of the same day so not sure how they think I can eat all those in a day. Ocado are brilliant and I cannot fault - if you want a great service use Ocado. Ocado aren't the cheapest and if they can reduce the costs on day to day items then you would be a force to be reckoned with.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“I found it excellent service, friendly , coutious van man & helpful... would use again thank you.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Friendly delivery driver and easy to use website.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Fine, thanks very much to you”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Excellent service, friendly drivers. Great products. Fantastic all over.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Never got my order, never informed it wasn't coming, communication shocking, no order, no groceries and so = NO business for you in the future..... will never use this service again, Tesco is reliable and much better clearly so will stick with them thank you!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

That's atrocious Paul, we're really sorry about that. It's bad enough your order didn't turn up but to have no communication is awful. If you can email us at ocado@ocado.com we'll do our best to help. Just put Reviews.co.uk in the subject please.

Posted 10 years ago

“Flawless service from start to finish! Fantastic choice of products & friendly staff (Paul with the lemon van was my deliver man) makes me want to continue shopping with Ocado for all my groceries in the future. Many thanks!”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Always fantastic service, quality produce and excellent value.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Excellent. Everything I ordered came. No substitutes, Some of the items I ordered I haven't been able to find elsewhere so it's good to know I can get then at Ocado.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Good quality products, particularly Ocado's own. Excellent offers with vouchers sent by email. Definitely recommend.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“I started shopping with Ocado two weeks ago - and have been very impressed - order have turned up on time with no submissions and the drivers have been very helpful. Not sure why I did not start shopping with Ocado years ago as it saves me an two hours a week!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Really good products even the ova do own brand range. Got next day delivery slot even on a weekend.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Very good service.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“I will never buy again here, they send the wrong Item an d then make you feel you did something wrong, i lost money here and sure never use them again”

Helpful Report

(Email_ocado) - Posted 10 years ago

Goodness, that doesn't sound like a good experience Chris. We hope we were able to help eventually, apologies for the poor experience.

Posted 10 years ago

“Excellent and friendly delivery and all products delivered in good condition. Also delivery is spot on the time arranged. Brilliant!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Two weeks running I've had delivery from Ocado and the only issue I've had is that you lay the milk cartons down in the bags which cause them to leak!”

Helpful Report

(Email_ocado) - Posted 10 years ago

That's not good Martin, your milk definitely shouldn't be leaking. If you haven't already, can you please email ocado@ocado.com? Just put Reviews.co.uk in the subject and we'll help you out :)

Posted 10 years ago

“Friendly”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Not very impressed with quality of bananas as some went black within 2 days & spring onions were flaccid within 2 days despite being in fridge. I don't think the overall choice, price & quality is competitive & unfortunately I will be returning to my normal store which I can rely on.”

Helpful Report

(Email_ocado) - Posted 10 years ago

That's not good Caroline, flaccid spring onions and black bananas don't sound like a tasty meal. We'd be happy to get those refunded for you if you can email us at ocado@ocado.com. Just put Reviews.co.uk in the subject please.

Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews