Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was simple and the delivery person was extremely pleasant and polite. My major disappointment however was that part of my order could not be fulfilled. I had ordered two different sizes of plates both of which were available at the point of ordering but only one was available at the date of delivery; I am now trying to source the missing plates elsewhere but am having difficult in locating them and there is no indication that they will be available from you anytime soon.”

Helpful Report

Posted 10 years ago

Gosh Nicola, it saddens us to hear this. Can you message us at ocado@ocado.com with the www.reviews.co.uk in the subject line & we'll take a further look in to this for you.

Posted 10 years ago

“Very pleased with my Ocado shop .. Good quality products . J like the organised way the shopping arrives and the way they collect the bags and reuse them I like the fact that I csn ace an order and it be here the next day.. Very pleased with the helpfulness and friend unless of the drivers..”

Helpful Report

Posted 10 years ago

“Very helpful driver. He told me that the food was arranged in order of meat, diary etc. Would order again. Felt guilty that I did not tip and did not know if a tip is expected.”

Helpful Report

Posted 10 years ago

Aww Victoria, that's lovely to hear about how helpful your driver was , don't feel too guilty, we love to give great service and that's all that matters to us.

Posted 10 years ago

“The service was good and efficient but the quality of the fresh fruit and veg and not good. The avocado were brown, the beans were wet and mouldy and the satsumas went off within a day. very poor.”

Helpful Report

Posted 10 years ago

Oh no we're sorry to hear about the quality of the avocados & beans that you've received, if you could email ocado@ocado.com with www.reviews.co.uk in the subject line. We'd be more than happy to take a look in this for you.

Posted 10 years ago

“This time, what I ordered was delivered O.K.. Ocado need a " box " on their on line ordering, to try and stop them from substituting with a product you don't want.”

Helpful Report

Posted 10 years ago

We're pleased to hear that everything was okay, we'll certainly pass on your comments to our to the relevant team.

Posted 10 years ago

“Just received my first Ocado order - despite the hiccough last night, their customer service was great and I got another £20 off my order!”

Helpful Report

Posted 12 years ago

“ocado is the way forward excellent customer service, asda didn't even show up and didn't even let me know”

Helpful Report

Posted 12 years ago

“thank you for your help guys! Great customer service as always!”

Helpful Report

Posted 12 years ago

“I have tried everything via the customer helpline to no avail - to say I'm unhappy with the level of service is an understatement.”

Helpful Report

Posted 12 years ago

“ocado delivery came 4 hours late. Called customer service and really their responses were totally inadequate. Never using them again!!!”

Helpful Report

Posted 12 years ago

“Rubbish customer service from Ocado this morning! Sorry but a £20 voucher comes nowhere near covering the inconvenience”

Helpful Report

Posted 12 years ago

“Excellent customer service in spite of 3 hour delay of delivery. Thank you.”

Helpful Report

Posted 12 years ago

“Credit to Ocado for wrap around customer service - text, email & call to ensure I know delivery cancelled. Plus a voucher for the trouble.”

Helpful Report

Posted 12 years ago

“has had such good experiences doing my weekly shop now with Ocado after the terrible services from Tesco worth the change!”

Helpful Report

Posted 12 years ago

“Have to say Ocado's customer service peeps are jolly nice and helpful - just like their drivers!”

Helpful Report

Posted 12 years ago

“thanks for your great customer service!”

Helpful Report

Posted 12 years ago

“Thanks! I must say I have nothing but praise for the service you provide. You may count me as a satisfied customer :)”

Helpful Report

Posted 12 years ago

Ocado is rated 4.0 based on 2,658 reviews