Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,667 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Pleasant efficient delivery”

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Posted 11 years ago

“After using Tesco for years i decided to try Ocado. I was shocked on how well the whole process was so easy, delivery was fantastic and the delivery man took a lot of time telling what they do, explaining the receipt and also showing substituted items. The items delivered were just perfect - no dented or crushed items. Items are delivered into different colored bags which correspond to freezer / fridge / larder etc... The whole process is a true pleasure..”

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Posted 11 years ago

“My delivery didn't come. The driver did turn up but without my thing. I now wish to cancel the order all together as I have got it else where.”

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Posted 11 years ago

Heavens Fiona, it saddens us to hear that your delivery didn't arrive. Please email ocado@ocado.com with www.reviews.co.uk in the subject line & we'll have a look in to this.

Posted 11 years ago

“Easy to shop. Efficient delivery. Like the feed back on what was saved.”

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Posted 11 years ago

“The drivers are very helpful and polite, prices are good and they stock a very wide range of things. Easy to shop and time to amend orders and text notifications are useful if you don't check emails regularly. I've had a number of money off vouchers and gifts which is always nice to see”

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Posted 11 years ago

“Was very pleased with the process and the customer service was greater than I had expected. Delighted.”

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Posted 11 years ago

“Like the text messages before they arrive so you know the van delivering.”

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Posted 11 years ago

“I received items I didn't order and items which I did order didn't come.”

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Posted 11 years ago

Gosh Matthew, that's not right. please email ocado@ocado.com with www.reviews.co.uk in the subject line and we'll have a look.

Posted 11 years ago

“Order delivered on time driver very helpful with good customer service skills very good site easy to order food delicious and prices competitive will order again soon”

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Posted 11 years ago

“Ordering was simple and the delivery person was extremely pleasant and polite. My major disappointment however was that part of my order could not be fulfilled. I had ordered two different sizes of plates both of which were available at the point of ordering but only one was available at the date of delivery; I am now trying to source the missing plates elsewhere but am having difficult in locating them and there is no indication that they will be available from you anytime soon.”

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Posted 11 years ago

Gosh Nicola, it saddens us to hear this. Can you message us at ocado@ocado.com with the www.reviews.co.uk in the subject line & we'll take a further look in to this for you.

Posted 11 years ago

“Very pleased with my Ocado shop .. Good quality products . J like the organised way the shopping arrives and the way they collect the bags and reuse them I like the fact that I csn ace an order and it be here the next day.. Very pleased with the helpfulness and friend unless of the drivers..”

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Posted 11 years ago

“Very helpful driver. He told me that the food was arranged in order of meat, diary etc. Would order again. Felt guilty that I did not tip and did not know if a tip is expected.”

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Posted 11 years ago

Aww Victoria, that's lovely to hear about how helpful your driver was , don't feel too guilty, we love to give great service and that's all that matters to us.

Posted 11 years ago

“The service was good and efficient but the quality of the fresh fruit and veg and not good. The avocado were brown, the beans were wet and mouldy and the satsumas went off within a day. very poor.”

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Posted 11 years ago

Oh no we're sorry to hear about the quality of the avocados & beans that you've received, if you could email ocado@ocado.com with www.reviews.co.uk in the subject line. We'd be more than happy to take a look in this for you.

Posted 11 years ago

“This time, what I ordered was delivered O.K.. Ocado need a " box " on their on line ordering, to try and stop them from substituting with a product you don't want.”

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Posted 11 years ago

We're pleased to hear that everything was okay, we'll certainly pass on your comments to our to the relevant team.

Posted 11 years ago

“Just received my first Ocado order - despite the hiccough last night, their customer service was great and I got another £20 off my order!”

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Posted 12 years ago

“ocado is the way forward excellent customer service, asda didn't even show up and didn't even let me know”

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Posted 12 years ago

“thank you for your help guys! Great customer service as always!”

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Posted 12 years ago

“I have tried everything via the customer helpline to no avail - to say I'm unhappy with the level of service is an understatement.”

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Posted 12 years ago

“ocado delivery came 4 hours late. Called customer service and really their responses were totally inadequate. Never using them again!!!”

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Posted 12 years ago

“Rubbish customer service from Ocado this morning! Sorry but a £20 voucher comes nowhere near covering the inconvenience”

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Posted 12 years ago

Ocado is rated 4.0 based on 2,667 reviews