Ocado Reviews

"I had been dealing with a frustrating problem for days, unsure of what to do next. When I finally contacted Robinson and team, they stepped in with fast, clear, and steady support. They explained everything in a way that made I sense and never made me feel overwhelmed. Their patience and professionalism truly made a difficult process much easier."

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"Spent 1 hour doing an online shop on Monday for delivery Tuesday. On checkout went to enter a voucher code they had sent me which expires 10\/5 but it did not work. I then reached out to customer service who never even apologised and told me that it had expired on the 25\/4. I explained it hadn\u2019t then had to leave the chat to take a screenshot of the voucher code. The second customer service representative said it was showing expired at their end and that all they could do was escalate to their Marketing team who should respond in 36 hours! Again no apology that I wouldn\u2019t be able to place my order and no resolution. It\u2019s disgraceful that an organisation this big isn\u2019t able to regenerate a code. I then had to visit a supermarket to do the shop as it was too late to get a delivery with another supplier. I have had no email from them and I won\u2019t be shopping with them again!"

"I ordered my Christmas Groceries, two weeks in advance which included the main meat for the dinner. However, this \"amazing\" notified me 30 minutes before the groceries were to be delivered and informed me that the meat for Christmas Dinner wouldn't be delivered. \r\nI called the support center and they offered a \u00a310 voucher...and gave all the excuses as possible. I don't need your s*** voucher.\r\nThis is a gigantic Ocado irresponsibility. I bet that other customers who ordered the same meat in advance will have the same problem.\r\nYou could have notified me a few days in advance, or even a week in advance so that I could check other stores. Now, with just two days left until Christmas, and 30 minutes before the delivery, you inform me of this ??? If I could give you zero starts, I'd do it.\r\n\r\nThank you for canceling my main Christmas dinner meal."

"The quality has recently become worse and worse until a recent delivery when the fresh food was actually rotten. See picture of carrots."

"First time using Ocado. They missed the first delivery by 3 hours yesterday which meant I was not home when they tried to deliver. I spoke to Ocado, and they rearranged delivery for today between 9-12, having not heard anything from Ocado I contacted them again and found out that the order wasn't kept back for redelivery. No compensation offered. Useless."