Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant, takes all the hassle out of parking the car, emptying the boot in the rain and cold and then lugging all the bags in doors. Everything has been fresh with nothing missing so far. All you do is put the shopping where you want it, it's all brought into your kitchen for you. Couldn't be simpler even all in bags marked fridge, freezer etc. Won't be trawling the supermarkets again.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Great communication by email and text, pleasant delivery driver and great offers with info regarding use by dates.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Good service, good offers and good quality products.”

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(Email_reviewsuk) - Posted 10 years ago

“Very efficient, friendly helpful service. Easy to use website, Quality of food is very good. Makes shopping online a pleasure”

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(Email_reviewsuk) - Posted 10 years ago

“First time ordering with Ocado We had to call Customer Service for assistance when we were ordering online and the lady on the phone was extremely helpful. Would use again.”

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(Email_reviewsuk) - Posted 10 years ago

“First delivery. Large order for specific soft drink for party. Ocado sent 5 bottles of requested drink and substituted unasked 35 bottles of another drink. Not impressed. Lovely helpful van driver got on the case immediately but no stock of desired drink for the moment. Should have been informed.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Jeepers, this is not good to hear Gail. Could you email ocado@ocado.com with www.reviews.co.uk in the subject line. We'll take a further look in to this.

Posted 10 years ago

“One item damaged called up ocado and got it refunded with no quibble drivers are good there own brand products are well priced and good quality”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Brilliant service and the delivery drivers are always polite and helpful. The invoice for shopping has food listed in order that the food needs to be used by which is great for meal planning. Shopping is easy to order and has plenty of options for delivery slots to suit us.”

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(Email_reviewsuk) - Posted 10 years ago

“Great way to shop. Very good quality, professional service - really recommend!”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Some of the foodstuffs aren't very good value for money. E.g. they cost similar to other shops, but are smaller in size. Delivery driver was rude.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Goodness Jenna, this is deeply concerning to hear that a driver was rude to you, this is certainly not what we expect from our drivers. We take incidents of this nature very seriously & if you message us at ocado@ocado.com with www.reviews.co.uk in the subject line we'd be more than happy to look in this further.

Posted 10 years ago

Thanks very much for contacting us directly, we do hope we have now resolved this issue, if there is anything further we can help with, please don't hesitate to get in touch with us again.

Posted 10 years ago

“The only reason not given a very poor was because the delivery men were lovely. My order was canceled the day it was supposed to arrive. Not helpful at all”

Helpful Report

(Email_ocado) - Posted 10 years ago

Oh no Natalie, that's very concerning to hear, If you email ocado@ocado.com with www.reviews.co.uk in the subject line, we'll take a look in to this further as we'd most definitely like to show you the service that we pride our self on.

Posted 10 years ago

“Good website but fruit wasn't very nice. Especially the ripen at home pears. Tasteless even once ripened. Much of the fruit lacked flavour. The fish counter however was excellent.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Crikey Adam, we're sadden to hear that the fruit that you have received from us lacked flavour. We take great pride in the produce we offer & so concerning to hear that we've let you down. If you message us at ocado@ocado.com with www.reviews.co.uk in the subject line, we'll take a look.

Posted 10 years ago

“1st class delivery by a competent, helpful and pleasant driver. All items as ordered and with very many offers and bargains. All in all, could not be better.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“Everything went perfectly - nothng to improve”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Very positive experience as a new shopper with Ocado. Website ordering process was easy, as was setting up my account, and the range of products is as good as I have had from any other supermarket. Deliveries have all been on time and with warning of any missing items. Returning items has been very simple - just handing them back. Ditto bag recycling. Communication has been well above the standard of other supermarkets I've used - informative and clear. The delivery driver has always been friendly, helpful, and able to answer any questions I have. My only negatives would be that the checkout process could be more streamlined (three pages of offers and deals to click through is, I guess, good for Ocado but less good for me when I do multiple edits of my shopping list) and the same comment as made to every other supermarket - it would be GREAT to be able to put in a regular standing order which repeated automatically every week (or, better, alternating bi-weekly orders or rotating four week cycles of orders!), as opposed to having to do manual re-orders. In general, I am very happy with Ocado's service and will continue to use them as my regular order.”

Helpful Report

(Email_ocado) - Posted 10 years ago

Aww, we're delighted to hear that you've had such a positive experience as new shopper. We'd be more than happy to pass on your comments regarding the checkout process on the website.

Posted 10 years ago

“I have always had a good opinion of Waitrose and a good impression of Ocado. I normally shop at the grocery store and occasionally order online from Tesco or Sainsburys. However, with my Ocado delivery, I found that the items went bad a lot quicker than my usual experience. I admit that I did not pay attention to the expiry dates, purely because my normal grocery shopping items are ok for 5 days, and I consume everything within that timeframe. But with this delivery I found that at the end of the week things had gone bad and I had to throw them away, which was disappointing. I now realise as I'm not personally picking the items I have no control over the expiry dates, online shopping at Ocado may not be for me (even though I don't recall having this issue with the other stores, but could be coincidence that all the items managed to last at least 5 days)”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Oh Heavens, Su, it saddens us to hear about Ocado expereince, This is not the service that we pride ourselves on. could email ocado@ocado.com with www.reviews.co.uk in the subject line & we'd be more than happy to take a look further & aslo pass on your comments. We'd love to show you the service that we pride ourselves on.

Posted 10 years ago

“Everything fresh, good selection of Gluten Free products. Good service from delivery drivers.”

Helpful Report

(Email_ocado) - Posted 10 years ago

“Always on time. Friendly helpful delivery drivers. Great quality”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

“First order for single item (Tomee Teepee Perfect Prep) got cancelled less than 12 hours before scheduled delivery as item was found to be out of stock. Had to wait another week for things to be sorted out. For my troubles and time wasted with calls, I got the £10 introduction voucher + £20 compensation so the machine that sells for £120 elsewhere and that was on sale at Ocado.com for £69 ended up costing me just £39 so I'm feeling epic!”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Gosh William, we're sorry to hear about the experience with the Tomee Teepee Perfect Prep machine. We're pleased to hear that our lovely Customer Service team were able to help get this sorted for you.

Posted 10 years ago

“Delivery driver was very pleasant and helpful. We will certainly buy from Ocado again.”

Helpful Report

(Email_reviewsuk) - Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews