Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,669 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“The first time I shopped with ocado I was most impressed by the delivery man, he was so helpful and didn't dump my items outside. He asked me if I needed help to take it inside now that was wonderful. Hence why I am shopping with ocado again even though I find many of the items more costly than from my usual shop.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“I was very impressed with the ease of using the app to do our shop. Was able to get a delivery within 48 hours and none of the items were substituted. Used ocado after a recommendation from a friend and will be happy to use in the future. Many thanks!”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Overall very good. But delivery timing was appalling. I had booked a 3-4pm delivery slot, but the delivery only arrived at 8. I had numerous texts telling me that they will be late, but with no explanation whatsoever as to why the delivery has been delayed, nor a time frame of when they would arrive. Very disappointed in the customer service in this respect.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

We're really sorry to hear this Faliq, we're glad to hear that you did receive the text messages regarding the lateness of your delivery however, your driver should have called you to notify you of the issue and to give you an estimate of when they would be arriving. We apologise that this didn't happen. We do ask if you could please email us at ocado@ocado.com with the reference reviews.co.uk in the title, and we will be able to look into this further for you. Once again our sincere apologies for any inconvenience that we have caused you and we can assure you that this is not a regular occurrence.

Posted 11 years ago

“Good choices and offers in food and being able to buy non food items and get them all delivered at the same time..No missing items and no substitutes what more could i want !!”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Can't complain they do exactly what they say they're gonna do. Only complaint is they turned up 20 mins early one day was meant to deliver between 6-7 am and he knocked at 5.40 am whilst I was just waking up”

Helpful Report

(Email_ocado) - Posted 11 years ago

“I was ill and housebound for 3 weeks ocado saved my sanity”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Had 2 deliveries so far. Both drivers have been very polite and groceries placed in the kitchen. Food has been very good quality with good use by dates and no bruises on the fruit.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Brilliant, easy to order and browse. Delivery driver was lovely and very swift and efficient.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“Everythng was fine, all products perfect, ordering quite easy, we had a great tour of the delivery van since it was out first shop. I made this purchase as we were home, ill, and it was very welcome. thinking about our health i ordered only organic produce, which i love, but that did make the relatively small shop feel more expensive than 'normal' - but I appreciate that was our choice, and the rpducts were fine. I need to get used to the website and its layout, and i will shop with ocado again, I always thought it was a great concept, i followed its progress with interest, but I still like a personal shop, for contemplation, from waitrose. it is part of my habit. I think in futire it will be a combination of the two methods.”

Helpful Report

(Email_ocado) - Posted 11 years ago

“I used Ocado twice, even though they have a good selection of products and good customer service, they do not follow basic health and safety rules. On two occasions raw chicken and raw eggs we're put together with ready to eat food not even sealed! They even ignored a note asking not to do this! Never again as seriously failed 2 out of 2”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

Oh goodness, we're really sorry to hear you are not happy with the service Malgorzata. We can assure you that we have investigated the heat-sealing process for raw meat and fish products, and have found that it has been extensively developed, improving the safety and resilience of the packaging. We are now confident that it provides an acceptable barrier from other foodstuffs, and therefore we can safely pack these products within the same carrier bag as ready-to-eat products. Should the packaging of any product be punctured or compromised in any way, please contact us so we can investigate the issue. If you have contacted us already regarding the packing of the raw meat and eggs with other items, we can assure you that your feedback and comments will have been passed back to our Warehouse management team. Once again our apologies for any inconvenience or disappointment that we have caused you and we do hope that you do decide to give us another chance.

Posted 11 years ago

“Brilliant, takes all the hassle out of parking the car, emptying the boot in the rain and cold and then lugging all the bags in doors. Everything has been fresh with nothing missing so far. All you do is put the shopping where you want it, it's all brought into your kitchen for you. Couldn't be simpler even all in bags marked fridge, freezer etc. Won't be trawling the supermarkets again.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Great communication by email and text, pleasant delivery driver and great offers with info regarding use by dates.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Good service, good offers and good quality products.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Very efficient, friendly helpful service. Easy to use website, Quality of food is very good. Makes shopping online a pleasure”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“First time ordering with Ocado We had to call Customer Service for assistance when we were ordering online and the lady on the phone was extremely helpful. Would use again.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“First delivery. Large order for specific soft drink for party. Ocado sent 5 bottles of requested drink and substituted unasked 35 bottles of another drink. Not impressed. Lovely helpful van driver got on the case immediately but no stock of desired drink for the moment. Should have been informed.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

Jeepers, this is not good to hear Gail. Could you email ocado@ocado.com with www.reviews.co.uk in the subject line. We'll take a further look in to this.

Posted 11 years ago

“One item damaged called up ocado and got it refunded with no quibble drivers are good there own brand products are well priced and good quality”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Brilliant service and the delivery drivers are always polite and helpful. The invoice for shopping has food listed in order that the food needs to be used by which is great for meal planning. Shopping is easy to order and has plenty of options for delivery slots to suit us.”

Helpful Report

(Email_reviewsuk) - Posted 11 years ago

“Great way to shop. Very good quality, professional service - really recommend!”

Helpful Report

(Email_ocado) - Posted 11 years ago

Ocado is rated 4.0 based on 2,669 reviews