Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Ocado! Freshness of food, availability, and ease of weekly shopping make what could be a chore a delight! I tried others before Ocado existed BUT would never even consider trying anyone else!”

Helpful Report

Posted 10 years ago

“I never thought I would be happy food shopping online, that was before I tried Ocado???? A really, really easy website and hourly time slots, most other online retailers are two hour slots. I save soooo much time by getting it delivered which enables me to complete chores and thereby allows me to have some me time at the weekend. Their service and care for your orders is great. I have tried others but always come back to Ocado ... You've tried the rest so now I urge you to try the best!!”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“Positive: Very efficient delivery with respect to timing, drivers, normally no need for substitutes, etc. Quality of food usually excellent. Occasional problems: Meat can sometimes cause problems because size of joints (too big or too small). Butchers' fresh packs can sometimes vary so much in size. More recently, packing - especially of cakes and tarts has caused problems. When cakes and tarts are pushed in bags on their sides, they collapse and break up. Sometimes the packer puts heavy or sharp things like cans on top of a fruit pie, so I stopped buying nice cake and tarts for a while. Last week I bought a lemon tart and it was broken in a number of places and a tub of cream was cracked and leaking.”

Helpful Report

Posted 10 years ago

Hi Alice, thanks for the kind words regarding our service and drivers however, it's sad to hear that you have had some problems with your recent deliveries, and we can understand that this must be disappointing and inconvenient. We do hope that you put in a refund request for the damaged items, if not please do email us at ocado@ocado.com and we can look into this for you. Once again our apologies for any inconvenience caused.

Posted 10 years ago

“I have been using Ocado for some years now. I have found their service excellent - they have never failed to deliver on time, even in the heavy snow of three years ago, when the Ocado van was one of the very few to get through to my village. Their van men are always polite, cheerful and helpful. There is a good choice of goods (not just groceries) and I don't find their prices too high; I'm willing to pay a little more so that I can have reliable goods and service. The Smart Pass means that I can have free deliveries whenever I want, and there are lots of offers savings. At Christmas I can book my deliveries well ahead. I have tried Tesco and Sainsbury's - Ocado beats them hands down,.”

Helpful Report

Posted 10 years ago

“Punctual and efficient. Very friendly drivers”

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Posted 10 years ago

“Ocado is pretty faultless compared with their competitors. I love the range of delivery slots and the fact that you can still place an order for next day with many delivery options still available. It is unusual that I get an out of stock item (with the exception of Xmas deliveries!) and Ocado are really prompt at refunds for those items that don't arrive in perfect condition. Without exception, the drivers are unfailingly courteous, helpful and considerate "should I take my shoes off", "would you like me to take these bags in for you", "where is best to put the bags for you". I think I can count on only one hand when the driver is running behind schedule, and when that has happened they have called ahead to give a reason and an estimated new time of arrival. I love it, too, when I get the call to say that they are able to come by earlier. Just magic and that has turned out to be very helpful to me on occasion. I really enjoy having Ocado in my domestic life. Helpful and utterly reliable. Thank you.”

Helpful Report

Posted 10 years ago

“I think the service I get from Ocado is excellent, especially their drivers who are very efficient and polite. I have one suggestion to make. In the case of fruit and vegetables, I would order more of this category if Ocado had a specific section for British fruit and vegetables.”

Helpful Report

Posted 10 years ago

“The best. Excellent choice of products, fresh produce lasts well. Great delivery service- always helpful and friendly. Like the 'flash sales' (extra discounted items offered) at the end.”

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Posted 10 years ago

“I always recommend Ocado. We rarely have issues and the drivers are all very helpful and prompt. The quality of fresh produce can't be faulted and the range of items is very good too. Prices are competitive. Ocado has made my life a whole lot easier!”

Helpful Report

Posted 10 years ago

“Best home delivery service by far. Got fed up with the others not sending half the stuff I ordered, but Ocado tells you at time of placing order whether it's in stock. Delivery slots are convenient and the drivers friendly. The quality of their own brand items is superb. Only downside I can think of is the limited delivery area. Please, please extend your availability to Dorset!”

Helpful Report

Posted 10 years ago

“The main fault with Ocado is the way it is packed. Mango with 2 cartons of juice on top. Result a very messy mango. Why not put 2 items of same product in the same bag? Often have cleaning materials in with fruit or veg. The drivers tend to bring in as many bags as possible at the same time ,resulting in ready meals squashed to one side of the tray or crumbled tarts. Have stopped buying the latter. Go to M & S for anything like that. Can it be possible to buy fruit and veg in how many shopper wants. Not in prepackaged amounts. Tesco can manage it. So come on Ocado”

Helpful Report

Posted 10 years ago

Hi Angela, It's such a shame to hear that you have been having issues with the packing of your orders of late, and we can understand that this must be very inconvenient & disappointing. It's also concerning to hear that you have had cleaning products packed in with your other food items. Your drivers should always be bringing your orders to you in the red delivery crates to prevent any such damages to your order. If your future drivers do continue to deliver without these please do let us know. Sadly due to the way our warehouse picking and packing system currently works, it's not possible to sell loose fruit & vegetables. If you haven't already requested a refund for the damages from your orders, or contacted us regarding the poor packing of your order, please do email us at ocado@ocado.com, and we can look into this for you. Once again our sincere apologies for any inconvenience caused and we do hope that you continue to enjoy shopping with us.

Posted 10 years ago

“Having been a customer for 12 years, it has been rewarding to watch the way Ocado has continuously improved the on-line shopping experience. Keep it up!”

Helpful Report

Posted 10 years ago

“I've been shopping online for groceries for about ten years. I have nothing but praise for Ocado. Carefully picked groceries, great range of products to choose from, easy to use ap, professional drivers that actually seem to like their job and an amazing customer service team that resolves even the tiniest of problems pronto. No, not all online retailers are as good. I know this because I switched to Ocado after receiving cat food as a substitution for chopped tomatoes, badly damaged items, half of the delivery missing and a driver shrugging it as " these things happen". Yes, these things happen, we're humans after all. It is how you deal with the problems that matters to customers.”

Helpful Report

Posted 10 years ago

“overall very good. my only complaint is the packin of items in the bags,so often soft fruit etc is packed with milk or water bottles and crushed,even salads etc suffer the same treatment.”

Helpful Report

Posted 10 years ago

“I've been an Ocado customer for many years. I am very happy with the service provided and the ease with which I can place an order. There is hardly ever a time when substitutions are made or items are missing. I also like the one hour slots and that I can get my delivery very early in the morning.”

Helpful Report

Posted 10 years ago

“I have been very pleased with Ocado over the years I have been using them. They deliver when they say they will and the drivers are very pleasant and professional. I would willingly recommend Ocado to anyone who is thinking of a home delivery, mainly because the food is fresh as it does not come via a supermarket shop but is delivered direct from the warehouse.”

Helpful Report

Posted 10 years ago

“What we like is that we get a call to see if they can deliver early and also when held up. Most drivers are friendly and would take the shopping to where ever we need it. We also like the items separated into Freezer/Cold/Cupboard etc. What we don't like is the use of too many bags (there maybe 1 item in a bag) and the placement of heavier items on soft or fragile items.”

Helpful Report

Posted 10 years ago

“I am very pleased with the service I get from Ocado - it is really a very reliable way to shop. The deliveries have been within the one hour scheduled slot every time I placed an order, except the one time the whole of London was disrupted by the Marathon. Very rarely is an item ordered not in stock and on those occasions, the replacement is generally acceptable. I would just like more choice and information on fresh products, especially meat - more choice between free range and organic and better information about eg. is the chicken hormone free etc.”

Helpful Report

Posted 10 years ago

“Product range is good,prices fair. Drivers are always polite and helpful.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews