Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,663 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the best website for ordering groceries with a great choice of food and delivery slots, coded carrier bags and groceries delivered to your room of choice.”

Helpful Report

Posted 10 years ago

“I recommend ocado to all my friends. Ocado is highly efficient in its delivery of superb food at a reasonable price. I actually cannot fault the company. It has always had and continues to have a vision of delivering good quality food whilst remaining ethical and environmentally aware as well making the online experience as stress free as possible and even enjoyable. The little touches like remembering the anniversary of the first date I purchased an order makes it a nice company to do business with. Training of staff is obviously to a high standard. 5 stars all around; I like the company so much I even bought a handful of shares! Thank you ocado!”

Helpful Report

Posted 10 years ago

“Turn up when the say they will Phone ahead as requested Only rarely have to substitute products Only rarely don't have items in stock Not as cheap as some other online supermarkets Very good website Produce is Waitrose, so of good quality Quality of the specification of Ocado own brand items is variable Delivery drivers are excellent and VERY helpful”

Helpful Report

Posted 10 years ago

“I have shopped for so long on Ocado that's its become second nature! Everything arrives in good shape and with reasonable sell by dates -if not customer services always polite and helpful with refunds. Range of products seems to be expanding and its always fun shopping for offers.”

Helpful Report

Posted 10 years ago

“Best supermarket delivery service I have used. Lots of delivery slots. Invariably on time or early. Produce of good quality. Packing getting less efficient again with overfilled very heavy bags and then one small light product on its own in another. I know bags are packed mechanically but Ocado still haven't quite sorted this problem out. Also salad and fresh herb bags are still at the bottom getting squashed. Overall happy with the service and recommend to others”

Helpful Report

Posted 10 years ago

“I have found Ocado to be totally reliable. There are very rarely substitutions and they deliver within the specified time frame. On odd occasions they may ring to ask if early delivery can be made and they always ring if they are delayed.”

Helpful Report

Posted 10 years ago

“I love everything about Ocado!”

Helpful Report

Posted 10 years ago

“Love Ocado! Always deliver within the time slot and on the very odd occasion where the driver has been caught in traffic or running early, they have called me - very helpful! Great selection of quality food and lovely recipe ideas on the website. No quibbles if ever any damage or missing items. Would highly recommend them.”

Helpful Report

Posted 10 years ago

“Overall good in terms of no substitutes but sometimes there is a lot of damage to my food. Also offers aren't as good as other supermarkets so it's an expensive shop!”

Helpful Report

Posted 10 years ago

“Reliable service, helpful delivery people and virtually no issues with orders. Rare inappropriate substitutions do not mar my high opinion of the service which I have used regularly since Ocado started.”

Helpful Report

Posted 10 years ago

“Reliable service, helpful delivery people and virtually no issues with orders. Rare inappropriate substitutions do not mar my phone high opinion of the service which I have used regularly since Ocado started.”

Helpful Report

Posted 10 years ago

“Great service. Always on time, substitutes are very rare. Highly recommend.”

Helpful Report

Posted 10 years ago

“I have always been very pleased with the delivery service and the food is excellent, root vegetables last a long time in the fridge and everything is always very fresh.”

Helpful Report

Posted 10 years ago

“An easy way to help with busy lives: shopping done online in (mostly) easy categories, slots readily available from 24 hours later, shopping lists created automatically, and best of all: 1 hour delivery slots! Drivers are almost unfailingly nice, always polite, and 95% of the time punctual. Shopping delivered is 95% correct, if not more. The odd substitutions is always appropriate. It's difficult to fault the system: there are niggly bits which irritate, mostly related to how some items are categorised. But overall a resounding success.”

Helpful Report

Posted 10 years ago

“I use Ocado every week and am always happy with their stock availability, service and punctuality. The delivery drivers are always friendly and helpful. I would definitely recommend it!”

Helpful Report

Posted 10 years ago

“Overall, the service through Ocado is excellent. However, I have found that some special offers when ordered are sometimes unavailable when delivered and are substituted for full-price alternatives. This has even happened with the very occasional 'freebie' offered at time of ordering which is unavailable at the time of delivery and also substituted for an expensive, full-price alternative. This practice should be stopped.”

Helpful Report

Posted 10 years ago

It's fantastic to hear that you like the service overall Adele, however it'd a shame to hear that you are not a fan of our substitution service. We do like to offer our customers another item where possible if we can't deliver the original item ordered. If the substitution we ever offer is not acceptable, you can always hand them back to the driver, and they will remove it from the bill for you. We do hope that this has been of assistance, and that you continue to enjoy shopping with us.

Posted 10 years ago

“the majority of the time, Ocado offers an excellent service; prompt, friendly staff and accuracy of items delivered. When it goes wrong, it goes very wrong, but is then generally dealt with in as best possible way. The quality of the food is typically high and the discount offers are numerous.”

Helpful Report

Posted 10 years ago

“Never had any substitutions or anything unavailable. Fantastic service and drivers are special,”

Helpful Report

Posted 10 years ago

“Tried all the others - am sticking with Ocado! Can't fault the service from the website to the front door. The food cannot be any fresher because it comes straight from the warehouse - not from the shop and their prices are competitive. They always deliver on time, with a friendly and helpful driver. Other supermarkets should look at Ocado to see how it should be done!”

Helpful Report

Posted 10 years ago

“Most of the drivers are great, friendly and polite, though a couple grumpy ones have delivered too. Online experience is better than anyone else's. Biggest complain would be that bread often seems stale already when it arrives (maybe kept in too cold?) and too often broken packaging is leaking all over other groceries.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,663 reviews