Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,650 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,650 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, wide variety of choice and good quality food.”

Helpful Report

Posted 10 years ago

“The drivers are excellent, always very helpful and still smiling even at 7 am! I have found the fruit generally poor in taste and quality and now buying some of this elsewhere. Otherwise everything else is good quality.”

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Posted 10 years ago

“Ocado delivers a service which is reliable and rarely includes substitutions - unlike its competitors. The quality of products is high and if ever I need to contact customer services, my query is dealt with quickly and efficiently.”

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Posted 10 years ago

“Excellent service, friendly staff and a good range of products.”

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Posted 10 years ago

“The drivers are nearly always punctual, cheerful and helpful. Substitutions are comparatively rare.”

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Posted 10 years ago

“Does everything right: on time, polite, convenient slots, always what I ordered with appropriate use by date. No negatives to this service.”

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Posted 10 years ago

“Fantastic service”

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Posted 10 years ago

“Ocado website is the easiest on line supermarket to use. I love the one click option on my phone which makes it so easy to add that last minute thing I've forgotten without having to chech out again & the time slots are very flexible & extent. The drivers are nearly always on time. I've been an Ocado customer for many years & the service has definitely improved with less substitutions now than in the beginning. Keep up the good work.”

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Posted 10 years ago

“By far the best website for ordering groceries with a great choice of food and delivery slots, coded carrier bags and groceries delivered to your room of choice.”

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Posted 10 years ago

“I recommend ocado to all my friends. Ocado is highly efficient in its delivery of superb food at a reasonable price. I actually cannot fault the company. It has always had and continues to have a vision of delivering good quality food whilst remaining ethical and environmentally aware as well making the online experience as stress free as possible and even enjoyable. The little touches like remembering the anniversary of the first date I purchased an order makes it a nice company to do business with. Training of staff is obviously to a high standard. 5 stars all around; I like the company so much I even bought a handful of shares! Thank you ocado!”

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Posted 10 years ago

“Turn up when the say they will Phone ahead as requested Only rarely have to substitute products Only rarely don't have items in stock Not as cheap as some other online supermarkets Very good website Produce is Waitrose, so of good quality Quality of the specification of Ocado own brand items is variable Delivery drivers are excellent and VERY helpful”

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Posted 10 years ago

“I have shopped for so long on Ocado that's its become second nature! Everything arrives in good shape and with reasonable sell by dates -if not customer services always polite and helpful with refunds. Range of products seems to be expanding and its always fun shopping for offers.”

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Posted 10 years ago

“Best supermarket delivery service I have used. Lots of delivery slots. Invariably on time or early. Produce of good quality. Packing getting less efficient again with overfilled very heavy bags and then one small light product on its own in another. I know bags are packed mechanically but Ocado still haven't quite sorted this problem out. Also salad and fresh herb bags are still at the bottom getting squashed. Overall happy with the service and recommend to others”

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Posted 10 years ago

“I have found Ocado to be totally reliable. There are very rarely substitutions and they deliver within the specified time frame. On odd occasions they may ring to ask if early delivery can be made and they always ring if they are delayed.”

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Posted 10 years ago

“I love everything about Ocado!”

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Posted 10 years ago

“Love Ocado! Always deliver within the time slot and on the very odd occasion where the driver has been caught in traffic or running early, they have called me - very helpful! Great selection of quality food and lovely recipe ideas on the website. No quibbles if ever any damage or missing items. Would highly recommend them.”

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Posted 10 years ago

“Overall good in terms of no substitutes but sometimes there is a lot of damage to my food. Also offers aren't as good as other supermarkets so it's an expensive shop!”

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Posted 10 years ago

“Reliable service, helpful delivery people and virtually no issues with orders. Rare inappropriate substitutions do not mar my high opinion of the service which I have used regularly since Ocado started.”

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Posted 10 years ago

“Reliable service, helpful delivery people and virtually no issues with orders. Rare inappropriate substitutions do not mar my phone high opinion of the service which I have used regularly since Ocado started.”

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Posted 10 years ago

“Great service. Always on time, substitutes are very rare. Highly recommend.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,650 reviews