Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always reliable, plenty of choice and an excellent website.”

Helpful Report

Posted 10 years ago

“Always a pleasant experience when goods are delivered. The staff are so helpful. Goods are well packed and substitutions rare. Very easy to order via the website which is straightforward to navigate.”

Helpful Report

Posted 10 years ago

“I've used Ocado now for many years and am extremely happy with the service. It is always within the time slot. The staff are always polite and chatty even at 7:30 in the morning. I love the range of products that are supplied, things have improved over the years there is definitely more choice available. The website is easy to use on all devices as sometimes I forget to update my order and end up doing it in bed on my iPad.”

Helpful Report

Posted 10 years ago

“Website easy to shop on , everything I need there. Very prompt delivery on time. Very rarely not available items. Use by dates could be better sometimes.”

Helpful Report

Posted 10 years ago

“Website easy to shop on , everything I need there. Very prompt delivery on time. Very rarely not available items. Use by dates could be better sometimes.”

Helpful Report

Posted 10 years ago

“I love Ocado! The deliveries are reliable, drivers and customer service of an exceptional high standard, and the range of food extensive. For me it is the only way to get Waitrose food and also with a coeliac in the home, a fantastic source of gluten free foods.”

Helpful Report

Posted 10 years ago

“Very lovely drivers and usually have everything I order but I try not to buy anything squishy (like malt loaf) because it's often squashed.”

Helpful Report

Posted 10 years ago

It's great to hear you like like the service, and that all your drivers are great Catherine. It's sad to hear that you have had items squashed so often. We can assure you that we are always looking to improve our picking and packing service. We do have regular meetings with our warehouse managers and suppliers to see what we can do to prevent this from happening in the future. If you ever do have anymore damaged items do please contact us and we can get this passed on to our warehouse team. Once again our sincere apologies for any inconvenience caused, and we hope you continue to enjoy shopping with us.

Posted 10 years ago

“They are always on time, polite and helpful drivers. I rarely get issues with my delivery, and on the rare occasions I have had them it is rectified immediately. I've tried most of the main delivery people and Ocado wins hands down.”

Helpful Report

Posted 10 years ago

“The driver was on time. He was very polite and friendly. All the stuff I ordered was there. Stuff was reasonably well sorted in terms of types of products. Some damage to a bag of sugar.”

Helpful Report

Posted 10 years ago

Hi clare, it's great to hear that your order arrived okay overall, although it's a shame to hear that you bag of sugar was damaged. We hope that you put in a refund request online, if not please email us at ocado@ocado.com and we can get that sorted for you. We hope that you continue to enjoy shopping with us.

Posted 10 years ago

“Driver was friendly and helpful”

Helpful Report

Posted 10 years ago

“Regularly at very beginning of time slot. Very rarely do I get substitutions - very happy with the service.”

Helpful Report

Posted 10 years ago

“rarely late, polite helpful drivers, hardly any substitutions, you get what you ordered.”

Helpful Report

Posted 10 years ago

“I find Ocado the best online supermarket shop, because you know exactly what you are getting, via text, and who will be delivering it to you. The delivery drivers are always polite and considerate, and if they are going to be early, ring to check that it is convenient. They have never been late.”

Helpful Report

Posted 10 years ago

“Very happy with such a reliable and friendly service. Delivered on time by helpful drivers. Refunds issued promptly on odd occasions when I have had to request one and generous compensation for cancelled deliveries which have been rare. Long standing customers are well looked after. Highly recommended.”

Helpful Report

Posted 10 years ago

“Reliable friendly driver, good quality food and substitutions.”

Helpful Report

Posted 10 years ago

“Reliable. Call you if they are going to be delayed. Seldom run out of things. Have been shopping with them for years. Won't use anyone else.”

Helpful Report

Posted 10 years ago

“Good range of products delivered on time and often early!”

Helpful Report

Posted 10 years ago

“I've used Ocado for about 8 years and have never had a bad experience. My flat is on a red route but the drivers cope with it and are always friendly and polite. There are rarely substitutes in the order and the prices compare well to the major supermarkets. Very satisfied with Ocado.”

Helpful Report

Posted 10 years ago

“Fantastic all round service, great products, great offers and amazing delivery service!! Used Ocado for more than 10 years, best home delivery service available... Thank you!! TRS Sidcup”

Helpful Report

Posted 10 years ago

“Sometimes tedious to get to checkout because of pop up Have you forgotten or why not try screens. Would prefer being able to dismiss, especially on amending order as much less relevant.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews