Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,650 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,650 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Ocado, this is how service should be. I love how Ocado stands head and shoulders above the rest.”

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Posted 10 years ago

“I find Ocado to be reliable and efficient. My weekly Friday morning order always comes within the booked time range. If the driver is early, or having problems, they always call to let me know. I find very few replacement items in my orders, which is good and why I keep using Ocado. I have used them for years and I am a big fan.”

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Posted 10 years ago

“I changed over to Ocado from Tesco online shopping and have not been disappointed. Shopping is always carried right to my kitchen by a friendly driver. And best of all, there are hardly ever any items from my order that are not delivered or substituted. The range of health food and specialty items is the best available online. The only thing that I feel could be improved is the quality and pricing of fresh fruit and vegetables.”

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Posted 10 years ago

“Ocado is an essential part of my busy life! A complete life saver! Goods are always in stock, delivery always on time, the person who delivers is always polite and they have a fantastic choice of products. The app is super easy to use, which means I spend at most 10mn every week doing my shopping and it gets delivered to my door the next day. I'm a BIG FAN!!!! Thank you Ocado :)”

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Posted 10 years ago

“Great range and fantastic customer service. Good value too. Love the fact you support small businesses. I would like to see more sustainable approach to packaging individual items particularly vegetables and fruit. Thank you”

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Posted 10 years ago

“I couldn't live without Ocado! We use it every week, deliveries are always prompt and substitutions or missing items are rare. Having used most of the other online supermarkets, the service provided by Ocado is head and shoulders above the rest.”

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Posted 10 years ago

“What can I say, quality and choice of products delivered to my door at a time I choose. Price match means that my Moroccan lamb dish tomorrow night costs no more than were I to buy the ingredients from a high street supermarket and who knows how many stores I would have to visit to gather together some of the more 'exotic' ingredients. Ocado is marvellous and I recommend it to all my friends. My mum does have ocado envy though, she wants to know when you are going to start delivering in Scotland?”

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Posted 10 years ago

“The delivery people are excellent ambassadors for Ocado, every one being polite, friendly and extremely helpful. At 85 years of age we really appreciate this. I do have some issues with items that are not available but no replacement can be found, for example eggs, bread and cabbage. I did get a £5 voucher for the missing eggs which was nice. I don't like the next week's order being based on previous orders as it worries me that I might get two deliveries. Apart from these small whinges I am extremely happy with Ocado. Regards Stella Fryer”

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Posted 10 years ago

“I'm a huge fan of Ocado. We've tried other online supermarkets but we've stuck with Ocado because across the board they're better. The drivers are always very helpful and polite and they are a real credit to the company. The quality of food it excellent. I really like it when the driver calls to tell us if he or she is in the area and asks if we'd like our food delivered earlier. As a company you react well to any unforseen issue and that's really important to a customer. I understand when traffic problems occur or when there was some issue with the depot and this means there will be a problem with our order but from a customer's point of view a polite call or message apologising and showing you value us and are trying to resolve it means we'll keep shopping with you. I think this is important to mention because so far you get it right but there is always a danger the bigger a company gets the less they value just one customer. I recommend the company all the time.”

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Posted 10 years ago

“Need more money off vouchers”

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Posted 10 years ago

“Ocado is the only supermarket I will online shop with. Product range is excellent as is stock availability. Minimal substitutions and customer service is generally excellent. Website and app are incredibly user friendly.”

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Posted 10 years ago

“Call centre slow to pick up. One member of staff was particularly rude. Out of date info about delivery on website, which I only picked up by chance - delivery due between 12 &1pm info posted on website said driver was running 40 minutes late - when I eventually got through to the call centre they could not see where the driver was but got driver to call - he was not running late at all. If I wanted 14 bananas all in the same state of unripeness I wouldn't have ordered 2 different products - one pictured yellow on website the other pictured green - I had had the same issue a few weeks previously and assumed it was a one off - having now read the product reviews it's an ongoing problem. Have now had the remainder of my delivery pass refunded.....probably not going to bother using them again.”

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Posted 10 years ago

“I've been with Ocado for 6 years, they're brilliant, great prices, helpful drivers, good time slots I wouldn't go back to spending hours doing the weekly shop at a big supermarket for anything.”

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Posted 10 years ago

“The best supermarket delivery service be far. Drivers are so friendly and helpful and food is always great quality.”

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Posted 10 years ago

“I love Ocado. But the last driver was a nightmare. 2 hours late and everything smashed. He had me waiting at the door for 15mins after he rang to return with the groceries. He said he was new, but he should have been better trained for his first day!”

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Posted 10 years ago

“I have over 130 orders with Ocado and for the majority of time I've been delighted with the quality of the service and produce. There have been a few occasions recently where the packing has not been done with as much care (pizzas squashed under tinned items) and where items have been left out by mistake ie they were in stock but left in warehouse. I will continue to be a loyal customer and hope this review helps to point out where improvements can be made. Many thanks”

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Posted 10 years ago

“Great with any subs there might be and refunds. Superb choice of groceries and get to try new to the market items. Still feel some items are too expensive, perhaps fruit and veg can be sourced cheaper as we all now are 'healthy eating'. Drivers helpful and polite.”

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Posted 10 years ago

“Very nice way to shop online and relax at home”

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Posted 10 years ago

“Great Service - very happy customer”

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Posted 10 years ago

“Always helpful. Drivers very curteous”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,650 reviews