Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,650 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,650 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only home delivery supermarket that I will use. Polite drivers and customer service staff. I've never had a problem that couldn't be resolved.”

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Posted 10 years ago

“Sometimes there isn't the product choice I would like, however I cannot fault the service nor convenience.”

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Posted 10 years ago

“Very nice service,”

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Posted 10 years ago

“I have been using Ocado for many years now, I do use others occasionally but always go back to them, we find the food always has a good date and the meat is very good quality as are the vegetables. The site is easy to use and I like that it shows the last date I purchased an item, I only wish the delivery charges were a little less.”

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Posted 10 years ago

“I find Ocado convenient and efficient. There are rarely substitutions. My only disappointment was when I ordered two steaks for Sunday dinner and found on Saturday that they were sold out.. That was about a year ago. I haven't had a single rude or unhelpful delivery person. Only once has a delivery been late without a text or telephone warning. That's a pretty good record”

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Posted 10 years ago

“Can always get a convenient slot, it's easy to use and efficient website, deliverers great and fantastic to be able to think I need food tomorrow, book a slot, choose food and have it delivered all in less than 24 hours.”

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Posted 10 years ago

“Easy website to use, clear timed delivery slots - drivers are polite and products are in date (quick advise on the day if there are substitutions or no availability) frozen items are still frozen and drinks are delivered chilled”

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Posted 10 years ago

“Weekly shopping bills have increased considerably since shopping with Ocado. Was lured in to the Smart Pass for free delivery, but certainly cost me more in the long run. More and more items are unavailable leading to more expensive substitutions or missing altogether.”

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Posted 10 years ago

“Quality products and good variety. I like the price matching too.”

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Posted 10 years ago

“In the early days using Ocado, everything was great but just lately I have had more items that are not quite as fresh as I would like and everything seems to be dumped in bags in a big hurry and often squashed. It has become a more normal service rather than the excellent service I used to get.”

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Posted 10 years ago

“Always good.”

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Posted 10 years ago

“Ocado is a lifesaver. I love that the website and app are so user-friendly, and you can often get delivery slots for the next day. I find the app is handy for doing my weekly shop on my morning commute. Oh, and I love the freebies that often get to thrown in! Brilliant!!”

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Posted 10 years ago

“I very much like the fact that I receive an email with details of the shelf life of food.Sometimes substitutions which are refused are only credited back to my account when I email. Overall I am pleased with the service I get”

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Posted 10 years ago

“Shopping with Ocado has been a revelation to me in that it arrives promptly and is brought right into my kitchen, whereas the whole process is laborious when going to a supermarket, shifting products out of the trolley onto the checkout, off the checkout into the trolley, then out of the trolley into the car and the same again when arriving home. There really is no contest! The drivers are all polite and pleasant. If ever there is a small delay in the delivery time being kept the driver makes contact which is appreciated. Also if there is a problem with a product which is rare then it is quickly remedied. The collection of bags for recycling is commendable, and altogether I find the service extremely good.”

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Posted 10 years ago

“I like that Ocado sells a lot of niche brands. Their price-promise would be worth more if they didn't charge for delivery. The Smart-Pass is a joke unless you're shopping a LOT. There is still one day a week that I can get free delivery, but if that changed I would go elsewhere. Lastly, despite several comments your packing is rubbish... hard, heavy things in the same bag as soft things, and sometimes one thing in a bag on its own for no good reason.”

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Posted 10 years ago

“Love the choice and unusual products available x”

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Posted 10 years ago

“The overall shopping experience is very good. I like that there is the option to buy Waitrose products as well as Ocado and branded goods. Sometimes there is an issue regarding the shelf life of some of the perishables, which have used by or best before dates a day or two after delivery. The use of money off vouchers and the SMART PASS membership is very helpful to someone like me who is single and on a budget.”

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Posted 10 years ago

“I find shopping at Ocado by far the easiest of all the supermarkets I have tried so far. I like the no quibble money back if any items are unsatisfactory. The drivers in my experience are always friendly and helpful. The quality of food and the variety is very good and even better when offers are added.”

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Posted 10 years ago

“Had a problem with a discount code necessitating a call to customer services. The problem was resolved. Good products, excellent driver service as always”

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Posted 10 years ago

“Great to order from. Kept up to date if items are out of stock to give you time to substitute. Delivery is always prompt by efficient, pleasant, helpful people.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,650 reviews