Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the whole we've been delighted with the service we receive from Ocado. They have slipped up a couple of times with deliveries, but when it works it's brilliant. The staff are very friendly, the food comes with good dates on it, and the variety is great. We use them every week now.”

Helpful Report

Posted 10 years ago

“I'm a bit disappointed by ocado. The ocado brand fruits are most of the time not good quality. The dates are really shorts, even if your products arrive at 11pm, ocado count that for a day and you can receive product that end the following day... So lots of waste. I'm also really disappointed by the increase of the delivery fees!!! That was amazing I was paying 6£ and one day I received an email telling me that it was now 11£! Now I'm only ordering water, juice etc and I'm shopping in local shops for the rest. The only good thing at ocado is the people who deliver.”

Helpful Report

Posted 10 years ago

“Ocado are always my first choice for home delivery. As a busy mom of 2 young boys, 2 fussy cats and a picky husband, getting delivered what I've ordered is important. Ocado are top for this, beating their competitors hands down! Their selection of products are excellent, and I save pounds on a weekly basis, which is always a bonus. Foreign chain competitors may be cheaper, but who wants to stand in a que 10 deep with 2 checkout operators on?? Not me.”

Helpful Report

Posted 10 years ago

“Love shopping with Ocado. Such great variety and lots of organic produce too. Only downside I would say is items regularly get squashed and things aren't packed properly. Customer service is impeccable. My favourite place for grocery shopping. Halal options at Christmas time would be an added bonus.”

Helpful Report

Posted 10 years ago

“Efficient, connected service. quality produce with guaranteed expiry dates.”

Helpful Report

Posted 10 years ago

“Never really had any substitutions on my deliveries, good quality products and not nearly as expensive as most people think, their own range is really good and great value for money. Unfortunately nearly all my deliveries have been at least 20mins late but they do always call and let you know they're ruining a bit late and also the shopping is packed quite badly for instance my last delivery had a 4pint of milk and a loaf of bread together leaving my bread squashed and in another bag there was literally 1 courgette in a huge bag on the other hand they do have a very good colour coordinated bag system. Would recommend and will continue to use”

Helpful Report

Posted 10 years ago

“Excellent service, website is easy to use, lots of offers. Deliveries usually on time, but driver will always call if late.”

Helpful Report

Posted 10 years ago

“Over more than 3 years - good food, reliable deliveries, very infrequent substitutions - excellent all round.”

Helpful Report

Posted 10 years ago

“The delivery time is always correct and the order is always exactly what I ordered. The website is easy to use and ocado is certainly my favourite one to use. only thing i would like is being able to order some fresh fruit that isn't bagged.”

Helpful Report

Posted 10 years ago

“Love ocado especially the choice of products and offers that they give you, if I can't a specific product in my local shops more often than not you will find it on ocado!!”

Helpful Report

Posted 10 years ago

“Generally I am very pleased with Ocado. In my Favouites it does annoy me that there are things there I haven't ordered and items are duplicated sometimes more than twice, also I thnk that some items I have ordered previously are not there and I forget to order them.”

Helpful Report

Posted 10 years ago

“Very friendly drivers and lots of choice but products I buy weekly are out of stock which very, very rarely happens in store. Fruit, veg (particularly potatoes) and fresh meat are of particular poor quality and your organic products pretty disgraceful. I would say 90% of fresh food I get delivered, I wouldn't buy in store by the look of them. Organic 'Duchy' are not for me either as I'm not a Royalist and this supports them far more than people realise! The veg/potato's situation really needs a good look at and the countries they come from. Do England not have onions in September! Support local farmers, please!”

Helpful Report

Posted 10 years ago

“Ease of website, prices and range of produce are very good. Customer Service is excellent, one of the best, if not the best, I'd say. Drivers and deliveries are generally very good, but unfortunately, as I've reported back so many times, your selection and particularly packing really isn't up to par. I do generally find Tesco's fruit and vegetables much fresher and their packing is far superior - never any damage, whereas I have claimed refunds many times from Ocado for out of condition or damaged goods. Never had a problem being refunded, but that really isn't the point. Please have a thorough overhaul of your packing procedure once and for all and finally get it right!”

Helpful Report

Posted 10 years ago

“Polite delivery drivers, keen prices and never any substitutions. What more could you ask for from an online supermarket?”

Helpful Report

Posted 10 years ago

“Fantastic service! I've tried all the other online grocers ... I'm sticking with Ocado!”

Helpful Report

Posted 10 years ago

“Very pleased with the service. Easy to shop online after a few sessions. Usually have the required delivary slot even on short notice. Polite and helpful delivary staff, who bring the shopping in for me. Rarely unavailable products or substitutions, more reliable than other grocery delivary companies tried, although beware at Christmas and Easter as there have been problems with delivary of essential items. Customer service staff very helpful on telephoning; don't bother emailing as the system is too slow to respond effectively. I will continue to use Ocado.”

Helpful Report

Posted 10 years ago

“Very pleased with deliveries and delivery guys. Have had no substitutions so far, which is good news. Only niggle is fresh veg/fruit is sometimes on the cusp, e.g. last week's order included pack of 3 sweet white onions and one of them was already bad”

Helpful Report

Posted 10 years ago

“We work full time and find Ocado so convenient for us - especially late and weekend deliveries. The delivery people are always very friendly too.”

Helpful Report

Posted 10 years ago

“Excellent quality goods and great service from the best home shopping delivery drivers out there. Online shopping experience is great, regardless of the device I use, and I can get my order done in five minutes using the order and reservation features.”

Helpful Report

Posted 10 years ago

“The delivery service is excellent, fast, efficient and always on time. The quality of food is good and reasonable on price. The online shopping site is easy to use and provides excellent information on products. Give it a go, you will not regret it.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews