Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,663 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good service generally with only the packing letting it down. I often find products batttered & damaged by being in bags with heavier goods. But, refunds are efficiently dealt with...just annoying to have to replace stuff.”

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Posted 10 years ago

“always punctual. rarely make mistakes or are unable to supply goods.”

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Posted 10 years ago

“Love love love this service! Would not use any other supermarket online plus they sell Waitrose :-)”

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Posted 10 years ago

“Vast choice of foods and other products; competitive pricing; excellent website; orders delivered on time by friendly and helpful drivers - what more could you ask for? I would recommend Ocado to everyone.”

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Posted 10 years ago

“A very good way to do my shopping. Easy to order online, and always delivered in the one hour slot I have requested by hard working but polite drivers. The goods are placed on the kitchen table so what more can you ask for? Long live Ocado!”

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Posted 10 years ago

“Always a good choice of products, 1 hour time slots, great offers. No longer using Tesco. If a product out of stock, a SUITABLE alternative offered. Only problem is that you can easily lose your delivery slot if you don't shop quickly enough!”

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Posted 10 years ago

“I value as many fairtrade items as possible. I have been asking for fairtrade marmalade for some time. I sometimes think the packers need a bit more training. The delivery people are excellent. It may be that the packers have to be very very quick though. I don't want to be too critical.”

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Posted 10 years ago

“Im very pleased with Ocado, I have been a customer for a long time. Im getting older and get muddled but they don't hold that against me. Packing is better, still some broken eggs but not as bad as before. Delivery drivers are very nice and helpful and always phone if there is a problem. It saves me driving a distance to my local Waitrose. My only negative comment is I have asked if they can stock some items I can only get from Waitrose but so far I have been ignored.”

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Posted 10 years ago

“Excellent service .”

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Posted 10 years ago

“I have been a customer of Ocado forever. They are always reliable, always punctual and always professional and cheerful. My order is invariably complete, no infuriating substitutions or omissions. Their texts and order confirmations are timely and useful. I just cannot imagine supermarket shopping or going elsewhere when Ocado offer such a competitive, convenient service with a smile. Exemplary.”

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Posted 10 years ago

“I am generally very pleased with my shopping at ocado. The produce is fresh and very rarely I have a product substituted and even less frequently something is not delivered at all. Using ocado reserved means I always get a convenient delivery and I pay monthly for deliveries which saves money too. The bagging is often bizarre and I can have a bottle of squash arrive on its own and 4 x 4 pints of milk in one bag which means it's breaks as soon as it comes out of the box! Usually the drivers are super friendly and very helpful. The one off seems to be in a rush and distracted so they don't tell you about the receipt or take return bags. All in all I wouldn't shop anywhere else.”

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Posted 10 years ago

“Overall I am very pleased with the service and products which Ocado supplies. I have had a few issues with packaging, over many months, and I feel that at last things are improving with orders picked and packed at the Hatfield depot. My order delivered today was very good. Admittedly I chose not to put in fruit and vegetables but all the chilled food came in separate bags. Smelly laundry items were packaged separately and I feel that at last I could put together a complete order with complete confidence. Thank you for listening to my winges at Management level and thank you at the packing level for for more intelligent separation of items.. Your attention to my order is very much appreciated. I have noticed the difference.!”

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Posted 10 years ago

“Website is extremely easy and quick to use and the range of products available is fantastic.”

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Posted 10 years ago

“Generally I'm reasonably happy with Ocado. It is convenient & easy to use. However, there are often inconsistencies with the delivery - as to whether the driver just collects and carries as many bags as is humanly possible. Or uses the stock boxes as suggested by the company. This has a bearing on the quality of certain items at soft fruits,salads & veg being squashed. I have complained in the past about the state of some of my items. I just wish all drivers took care over the goods they deliver. My other infuriating matter is the I crease of charges for Smart pass.”

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Posted 10 years ago

“Really reliable, food of good quality, drivers are ALWAYS charming. I know it's a little more expensive (I did a full comparison on my own typical shop after I was made redundant) but the difference is not enough to make me move. My friends have more frequent issues of damaged produce, missing items or very late drivers. Overall, I think it's fantastic.”

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Posted 10 years ago

“The driver was well on time, very polite and happy to carry my shopping into the house for me. I have never had an unhelpful driver ever since I started having home deliveries.”

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Posted 10 years ago

“I am extremely happy with your service and quality of food and choice 10/10. I have been a customer for more than 18months. I have no complaint at all. Every time you deliver my shopping it is a pleasure to open all my bags . You make my shopping so easy. No more heavy bags to lift, no time wasted. Thank you for your great service Martine”

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Posted 10 years ago

“I've used Ocado for over 10 years, never had any problems. Excellent service, minimal substitutions. Always deliver on time with friendly drivers. Highly recommend!”

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Posted 10 years ago

“Grocery food is always fresh enough, tins are never dented, eggs never smashed, bread never squashed, glass never broken, food never missing. Drivers super friendly & courteous. No need to use those annoying trolley tokens at your supermarket. One hour delivery slots are adhered to. Plenty of choice. Price promise. Fab. Fab. Fab.”

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Posted 10 years ago

“Great communication. Like the text to inform me of the driver and type of van before delivery. Receipt very informative with use by dates. Brilliant service.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,663 reviews