Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,663 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reliable. Most products are of good quality but the substitutes are sometimes quite strange. I would like to see more local produce as I don't understand why, in June, I receive strawberries from Spain and cherries from France when I'm surrounded by them in Kent.”

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Posted 10 years ago

“Ocado exceeds all other online shopping experiences. Have tried them all and stayed mostly with Ocado for over 6 years.Nothing beats their service or their delivery staff. Ocado is starting to slip a bit however in their product line. The Ocado vs Waitrose product competition is not helping Ocado in my opinion.”

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Posted 10 years ago

“Always on time - or telephoned if late or early. Very rarely items unavailable or substituted. Good sell by dates. I have been using weekly for over 10 years - do I need to say more?!”

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Posted 10 years ago

“I've used all of the others and simply Ocado is the best. Why? Few substitutions, well packed, great range available. There are always one or two odd problems, but when they do Ocado resolves them quickly with no fuss”

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Posted 10 years ago

“Great products overall amd service from the delivery people. I think fresh fruit apart from bananas is a problem. Apart from that I never go to a supermarket”

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Posted 10 years ago

“Having used Ocado online shopping for over 7 years, I have always been extremely impressed with the variety of products available, the ease of shopping and booking. The 1 hour delivery slots are great and fit in around our busy lives. The delivery drivers are always helpful and polite. Refunds for damaged or missing goods are made without any fuss, and can be actioned by the driver if spotted at the point of delivery. All round brilliant service,”

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Posted 10 years ago

“The online website is very user friendly. The delivery service is reliable and the drivers polite. Unfortunately, fruit and vegetables are not of the quality I expect because they go off very quickly.”

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Posted 10 years ago

“Reliable deliveries, pleasant, polite drivers. A boon to busy families...couldn't do without Ocado!”

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Posted 10 years ago

“Have uses Ocado for few years, have used other online supermarkets but have found Ocaod the most reliable and the drivers extremely polite and useful”

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Posted 10 years ago

“Ocado delivery is always reliable and has been a lifesaver for me following an injury which has made shopping difficult. The drivers are always friendly, courteous and helpful. Will continue to use Ocado.”

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Posted 10 years ago

“As a long-term user of Ocado, I cannot recommend them highly enough. Great product choice, good pricing, friendly and professional staff, reliable, products you order get delivered etc etc. Occasionally I drift off to other delivery shopping brands but quickly return to Ocado.”

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Posted 10 years ago

“excellent service,...lovely fresh food. If there are any problems they dealt with promptly and efficiently.”

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Posted 10 years ago

“Have been using Ocado for many years. Good range of products including many Waitrose items. Always efficient service and have always delivered on time. Customer Service helpful on the telephone with any queries although sometimes have to wait in a queue to get through. No complaints!!!”

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Posted 10 years ago

“Unfortunately I seem to be last delivery & as a result many perisible goods are damaged, bruised fruit etc & sometimes items are missing. Perhaps a different packing system in the van could be looked into. With the exception of one bad tempered driver all the others have been very courteous & helpful.”

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Posted 10 years ago

Hi Dawn, we're really sorry to hear about the damages to your recent order. With regards to the packing, it shouldn't matter when your order is delivered as they are held in frames in the van separate from each other. We do hope that you put in a refund request for any damaged or missing items. If not please do email us at ocado@ocado.com and we can look into this. It's also as shame to hear that that your driver was bad tempered, as we can assure you that we do look into any complaints regarding drivers, if you haven't already reported this to us please do email us regarding this too. Our sincere apologies again for any inconvenience caused and we do hope that your next order is much better.

Posted 10 years ago

“Have used Ocado for many years and I can't fault the service. The drivers are helpful and punctual and on the rare occasion that I have a problem, the online refund system is easy and efficient. I first used Ocado after I fractured my back but now it is my no. 1 supermarket. 'My Favourites' list is really helpful and I giggle to myself at how much time and aggravation I save by shopping online. My best Ocado moment was sitting at a computer in a hotel in Indonesia, booking a delivery which arrived 2 hours after we arrived home from holiday! Why would anyone spend hours selecting fruit and veg in a supermarket when Ocado does it all for you - brilliant!”

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Posted 10 years ago

“I have trusted Ocado with my weekly shop for 5 years and they rarely let me down...and if they do they are quick to apologise and refund. I probably do not appreciate Ocado as much as I should as they have become such a seamless, effortless part of my life.”

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Posted 10 years ago

“Very prompt delivery - very rarely substitutions. Very comprehensive range of products and good quality. I especially like being able to shop for next day delivery. Thank you.”

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Posted 10 years ago

“Generally speaking I am very happy with the service from Ocado. All the drivers have been extremely pleasant, always on time and in some cases even early. My only gripe is the life of some the bakery goods when receiving them on a Friday or Saturday, expiry on the Sunday. I appreciate you are not producing them only delivering them. I have been very pleased with the quality of the meat and fish I gave received.”

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Posted 10 years ago

“Great range of products, love the next day delivery slots, drivers always on time and helpful”

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Posted 10 years ago

“Customer service is always very helpful.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,663 reviews