Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,667 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery - very rarely substitutions. Very comprehensive range of products and good quality. I especially like being able to shop for next day delivery. Thank you.”

Helpful Report

Posted 11 years ago

“Generally speaking I am very happy with the service from Ocado. All the drivers have been extremely pleasant, always on time and in some cases even early. My only gripe is the life of some the bakery goods when receiving them on a Friday or Saturday, expiry on the Sunday. I appreciate you are not producing them only delivering them. I have been very pleased with the quality of the meat and fish I gave received.”

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Posted 11 years ago

“Great range of products, love the next day delivery slots, drivers always on time and helpful”

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Posted 11 years ago

“Customer service is always very helpful.”

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Posted 11 years ago

“Polite, helpful, punctual delivery drivers, who will ring you if any problems. Rarely any missing items and if there are you are sent a text in advance to alert you which means can arrange to get separately. Also, so much more than just groceries available - have ordered stamps, swimming goggles and birthday cards with my weekly shop to name just a few last minute items!”

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Posted 11 years ago

“Always excellent service. Great stock control systems, so hardly ever substitutions. Drivers unfailingly courteous and helpful.”

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Posted 11 years ago

“I have shopped with Ocado for many years and have always been extremely pleased with everything. There are rarely missing items when I shop and the choice and quality of goods is second to none. I love being able to buy unusual foodstuffs and store cupboard essentials all under one umbrella. There are so many departments to choose from and I can even order my cats favourite dried food from Fetch, something I used to have to purchase from the Vets. Deliveries are always on time and sometimes even early and the driver always checks to make sure that this is convenient by telephoning. I hate store food shopping and I thank goodness that I can place an order every week or more as I have a Smart Pass and take advantage of the hundreds of special offers always available offering such good value for money. Thank you Ocado.”

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Posted 11 years ago

“We have been with Ocado for a number of years and have always been very satisfied with the service; we have a regular time slot for delivery which we find very reliable and convenient. The drivers are very friendly and helpful, a credit to the company, the few times that we have had occasion to phone the company we couldn't have had better service, friendly, helpful and polite. I am certain that price wise they are very fair and competitive.”

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Posted 11 years ago

“Have to check eggs as they are sometimes broken. Heavy items are sometimes put on top of soft items. Sometimes only one item in a bag. Otherwise very good”

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Posted 11 years ago

We're really sorry to hear about damages and poor packing in your orders Denise. This is very disappointing. Our management teams are working hard to resolve the issues within our packing process and so we hope you see a great improvement in this area soon. If you would like to contact us further regarding this, please feel free to contact us at ocado@ocado.com. Apologies again.

Posted 11 years ago

“Great service, we rarely have items missing or substitutions and when we do the subs are sensible. The drivers are friendly, very rarely late and if they are going to be late we are notified. If anything they're usually early!”

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Posted 11 years ago

“I really like the great range of items on offer, particularly some you don't see in local supermarkets. Prices are very competitive and I get the delivery direct to my door. Fantastic. I always recommend to friends.”

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Posted 11 years ago

“I've been using Ocado for over ten years and would not shop with anyone else. The service is fabulous, they are always friendly, and most importantly reliable. And I love their app - so user-friendly! Do not go anywhere else!”

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Posted 11 years ago

“Generally good, but very often receive fresh items of fruit/vegetables not necessary to be with only 1 or 2 days to go on the sell-buy/expiry date.”

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Posted 11 years ago

We're glad to hear that you like the service Gillian, but it's a shame to hear that you are not happy with the life that you are receiving with your fresh fruit and vegetables. We do display the life guarantee on the website for any fresh items, by clicking into the actual products description. Please do be aware that it does include the day of delivery. If any of the items you received didn't meet this please do email us at ocado@ocado.com with the subject reviews.co.uk. Once again our apologies for any inconvenience caused and we do hope that you continue to enjoy shopping with us.

Posted 11 years ago

“Efficient, customer friendly and competitive prices. Products are generally of good quality”

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Posted 11 years ago

“Great service, wide product choice, good offers, few substitutions and reliable but.......packing lets you down as perishable items often squashed under heavy items.”

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Posted 11 years ago

“I've tried many supermarket delivery services but Ocado is the best. I've never had any items missing or out of stock. The very rare occasion that I've had damaged goods, I have always been refunded with no problems. The range of products is excellent. Delivery drivers are always polite and helpful.”

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Posted 11 years ago

“Ocado always deliver on time and the full order. It is also very good that use by dates are taken into consideration, ie if you buy 5 meat items they do not all go off at the same time. The order of the receipt by use by date is also very convenient allowing meal planning. I have been using Ocado since its creation and all teething issues have been ironed out. They most of the time exceed my expectations.”

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Posted 11 years ago

“I've tried lots of supermarkets for delivery and Ocado are definitely the best. The drivers are always polite and helpful and the quality of food is excellellent.”

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Posted 11 years ago

“Driver was early but had not rung to say he was going to arrive before designated time. Otherwise OK.”

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Posted 11 years ago

Hi Jane, we are sorry to hear your driver arrived early and without warning, our drivers are all trained to contact customers if they will ever be late or early and we apologise this did not happen on this occasion. Should anything like this ever happen again, please contact us right away and we will look into it as a matter of urgency. Many thanks for your review.

Posted 11 years ago

“The Ocado website is easy to use, and stores past shopping lists as well as your 'favourites' making repeat ordering quick and efficient. All the drivers are polite and helpful and deliveries are almost always on time - or even early! If there is a problem, the driver will always call with an update. All very efficient and reliable.”

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Posted 11 years ago

Ocado is rated 4.0 based on 2,667 reviews