Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,653 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, wide product choice, good offers, few substitutions and reliable but.......packing lets you down as perishable items often squashed under heavy items.”

Helpful Report

Posted 10 years ago

“I've tried many supermarket delivery services but Ocado is the best. I've never had any items missing or out of stock. The very rare occasion that I've had damaged goods, I have always been refunded with no problems. The range of products is excellent. Delivery drivers are always polite and helpful.”

Helpful Report

Posted 10 years ago

“Ocado always deliver on time and the full order. It is also very good that use by dates are taken into consideration, ie if you buy 5 meat items they do not all go off at the same time. The order of the receipt by use by date is also very convenient allowing meal planning. I have been using Ocado since its creation and all teething issues have been ironed out. They most of the time exceed my expectations.”

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Posted 10 years ago

“I've tried lots of supermarkets for delivery and Ocado are definitely the best. The drivers are always polite and helpful and the quality of food is excellellent.”

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Posted 10 years ago

“Driver was early but had not rung to say he was going to arrive before designated time. Otherwise OK.”

Helpful Report

Posted 10 years ago

Hi Jane, we are sorry to hear your driver arrived early and without warning, our drivers are all trained to contact customers if they will ever be late or early and we apologise this did not happen on this occasion. Should anything like this ever happen again, please contact us right away and we will look into it as a matter of urgency. Many thanks for your review.

Posted 10 years ago

“The Ocado website is easy to use, and stores past shopping lists as well as your 'favourites' making repeat ordering quick and efficient. All the drivers are polite and helpful and deliveries are almost always on time - or even early! If there is a problem, the driver will always call with an update. All very efficient and reliable.”

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Posted 10 years ago

“Find ordering easy. Mostly use the app on my phone or tablet and it's very quick and easy. One hour delivery slots and driver will ring if early delivery possible or if running late. Don't very often have missing items on my shop. Like the estimate product life on website. All drivers have been friendly and helpful when delivering. I often recommend it to friends.”

Helpful Report

Posted 10 years ago

“Generally good but my delivery is 3 hours late today. My driver says I have to call the call centre to cancel. Premium rate number, I am number 15 in the queue. Very poor service to make me call a premium rate number then wait so long to get through.”

Helpful Report

Posted 10 years ago

“Comparing ocado with other retailers, they are far and beyond. The food is always fresh, the dates are always the longest dates, the items are always packed well and the delivery people always smart, pleasant and professional. What you see in stock online is what you get. In all of the years I have shopped with ocado I have only had 1 substitution!”

Helpful Report

Posted 10 years ago

“I know you need to have cut off times by which you can change your order but it would be very helpful to know the absolute latest time by which you can add ( not subtract items or cancel) items as it seems I am always thinking of things I forgot about an hour or two after the cutoff time. I think it would be good for business if the time to add items could be later than the subtraction or cancellation time.”

Helpful Report

Posted 10 years ago

“I appreciate the 1 hour window and the fact that substitutions happen very rarely...not the same with other companies. Also all the drivers you employ are polite and professional.”

Helpful Report

Posted 10 years ago

“Reliable deliveries, easy ordering and any, rare, problems resolved promptly.”

Helpful Report

Posted 10 years ago

“I have been shopping with Ocado for a few years. The website is easy to use and the product descriptions are very clear. I have tried other online supermarkets but none are as good. The delivery drivers are always friendly, helpful and cheerful.”

Helpful Report

Posted 10 years ago

“While the range of products available and the courteousness of your delivery drivers is very good you're packing department is not. Often things are packed inappropriately with heavy items being put on top of bread and eggs and things that should not be in contact with each e.g. Cleaning products and food packed in the same bag. In my view your packing department needs a complete re-think in order to make Ocado deliveries better and more attractive to customers.”

Helpful Report

Posted 10 years ago

“Always ontime, professional, friendly and polite. One of the best websites/apps with features I couldn't live without. Like the functionality to have a regular deliver slot. Don't notice too much of a price difference. Stock the brands and type of products I like and high quality own brand.”

Helpful Report

Posted 10 years ago

“My order is almost always complete (Christmas was a notable exception). The delivery drivers are always helpful and polite. Overall very good.”

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Posted 10 years ago

“Totally reliable quality service delivered with a smile.”

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Posted 10 years ago

“Very reliable and almost always items are in stock. Highly recommend.”

Helpful Report

Posted 10 years ago

“Excellent service, reliable with friendly drivers. There is an excellent range of products at competitive prices.”

Helpful Report

Posted 10 years ago

“Good website, good delivery slots available, have always turned up on time, I would definitely recommend Ocado.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,653 reviews