Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't any complaints. Delivery is always within the hour slot , and the no quibble refund if anything arrives damaged is a bonus. Have noticed that things have improved and food and goods arrive in good condition .”

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Posted 10 years ago

“Only use Ocado - the service is excellent, the delivery drivers are always helpful and friendly and you always get goods that have a good shelf life. Customer Services are also efficient and helpful Keep up the good service !”

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Posted 10 years ago

“I think Occado is a very good service. I take a dim view if I have to call and am 15th in the queue as I was the other morning. Or if I feel am being fobbed off with overripe Avocados but then customers are demanding and can go elsewhere. Don't have time to rate a driver as often as am asked though appreciate necessity, And I don't want to be sent so many offers by email. And I don't want to be given a code for a minute saving. Apart from minor gripes have found it a godsend to do my shopping so swiftly”

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Posted 10 years ago

“Always on time ,very rarely any substitutions, polite staff and goods always provided with good use by dates. No complaints - have used the service for many years and will continue to do so.”

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Posted 10 years ago

“I have always received excellent service from Ocado's delivery workers - prompt, polite and friendly. However, I have regularly been dissapointed with the quality of products, primarily the use by dates - I often receive goods with only a day or so lifetime left, recently an entire loaf of bread that went off a day after delivery and two avocados, one of which was already black inside the same day it arrived. I think products needs to be selected more carefully - other than that, happy with the service.”

Helpful Report

Posted 10 years ago

Hi Gemma, we are really sorry to hear of your disappointment regarding the life of some of your recently purchased items. We do display a life guarantee detailing exactly how long you can expect to have use of your items on our website, if this is ever not accurately met, please contact us at your earliest convenience and we will immediately look into this, we hope this is helpful and apologise again.

Posted 10 years ago

“Service is mostly reliable and dependable. What is most irritating is when a product simply disappears from sale without warning and there is almost denial that it was ever on sale. Drivers vary from very helpful - most of them but there are a few you would rather not see again. The delivery pass is expensive especially now that Waitrose deliver most of the same goods free for a minimum spend. I've never used another supermarket delivery service so I can't say whether Ocado are better or worse than average.”

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Posted 10 years ago

“I think Ocado provide a very good service, on the whole. But I give it a 'Good' rating for now. It has happened a few times that I have ordered some food items, or wine, for a dinner party only to find at the point of delivery that they were not available. A fair bit of inconvenience on those occasions, and requiring emergency dash to the supermarket. The weight of items could possibly be better specified or highlighted. Case in point being salad bags. Two types of salad bag (same brand), same price but different size/weight of bag. Easy to overlook when clicking in a hurry. Whilst I am mainly a Waitrose customer, I find that many of Ocado's own brand products are very good quality and good value. One major dislike for me is the waste of plastic carrier bags. Sometimes there is only one item packed in one bag. Keep up the good work!”

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Posted 10 years ago

“Easy website to use. Excellent and reasonably priced range of products. Poss need for few more delivery slots but generally able to get one that suits me. Would like more offers on my pass. Very friendly and reliable delivery drivers.”

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Posted 10 years ago

“I have been an Ocado customer for about 6 years. During that time I have had few problems. Their prices are quite keen (especially the flash sales) and they keep their substitutions to a bare minimum. Their drivers are always cheerful and polite and on time , except on the rare occasions when mechanical failure or natural disaster intervene. The reason I have given 4 stars and not five is that I have occasionally had a nonsensical substitution and on two occasions I have had a bad attitude from their call centre. They also went through an annoying phase of charging more for some of their items in the flash sales than they were advertising in the shop proper, but this seems to have stopped now.”

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Posted 10 years ago

“Drivers very good. Have had problems with leaking milk, broken eggs, smashed lemon meringues and other damages. However, all problems resolved satisfactorily. Fresh Products generally good.”

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Posted 10 years ago

“I was stopped driving 5yeRs Go and have found Ocado very good value and reliable. The drivers have. Always been pleasant to deal with and the only problem I have had has. Been when I have added to an order it hasn't always gone through but I expect this has been a fault here. Keep up the good work Hi,ary Page”

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Posted 10 years ago

“The comments below still stand but one occurrence this week makes me change 'very good' to 'good'. A special offer (Method laundry liquid) was continuously unavailable. I occasionally use other online 'supermarkets' - from Waitrose to Asda - but none offer the service, the products, the prices and particularly the quality offered by Ocado. I have a gluten and dairy free diet and Ocado offers me many choices to help with this. The delivery staff are very friendly, very helpful and very efficient. I would be lost without Ocado and all the different products it brings to me!”

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Posted 10 years ago

“We have shopped with Ocado for about ten years. The large range of products and first class quality - Waitrose's , their own brand ,and specialist 'shops' (eg Swedish) is complimented by first class customer service. Of particular note is the ease of ordering - far,far better than any competitors and the superb service when anything goes wrong (which is,in any event,rare). Excellent pricing too!!!”

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Posted 10 years ago

“I've shopped with Ocado now for Eight years and I wouldn't go back to pushing a trolley round a supermarket. I've tried other supermarket online stores but nothing compares. The staff at the call centre are friendly and helpful if you have a problem and the drivers are always polite even if the weather is making their jobs just a little bit challenging. Substitute / missing items are few and far between. Well done Ocado keep up the good work!!”

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Posted 10 years ago

“Please check your programme. I have twice began my review, took a phone call and lost the review. Only because I have such a high regard for Icado, which I have used for 20 years an I briefly completi it. Wouldn't change, excellent service, happy to pay for it, good products and I could write more but your programme needs checking as I am not happy with this process and having to re write my review. Get your act together I am very happy with Ocado”

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Posted 10 years ago

“Always on time and hardly ever any substitutions.”

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Posted 10 years ago

“Rarely missing items Polite drivers within time slots The only thing I would be negative on is the packing sometimes overfilled bags others with one item Overfilled bags have little regard for delicate items eggs herbs and salad bags Otherwise I'm very happy with ocado wouldn't concider other supermarket options”

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Posted 10 years ago

“I have been shopping with Ocado for at least ten years now and they have never let me down. Always friendly and helpful - prices competitive too. The delivery pass is perfect for me works well last minute and pre planned. Keep up the good work.”

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Posted 10 years ago

“Excellent service. Cannot fault Ocado at all.”

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Posted 10 years ago

“Would highly recommend. Rarely have substitutes. Friendless efficient service”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews