Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Naturally ,some of the drivers are very good and some are a pain .”

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Posted 10 years ago

“Used for some 8 yrs. Took a while to get into it, but now I shop on line like clockwork. Everything has improved since it was set up. Saves time and effort. My 'shop' is done at night. One eye on the TV and the other on my laptop.”

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Posted 10 years ago

“Generally I think Ocado is great. You have a wide range of products particularly in relation to GF which is a major plus point for me. I can get lots of gluten free foods in one shopping trip rather than having to visit lots of specialist shops/sites. Sometimes I find the packing policy a little bit odd- food stuffs being packed alongside non-food and soft items (like bread) wedged in beside hard and heavy items - but drivers are always polite and punctual.”

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Posted 10 years ago

“Great website, selection, delivery people, and customer service. I did a price comparison with my local Morrisons and some Ocado items were even cheaper! I have tried all the others but Ocado is definitely the best.. their only downfall for me is the short sell/use by dates on fresh items, shopping twice a week, not doing a weekly shop is better.”

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Posted 10 years ago

“Why I love Shopping with Ocado: No travelling to the supermarket as the supermarket travels to you. Literally. The website is a doddle to navigate, the choice: vast. The fruit & veg are the freshest you can get. It can be cheap, it can be expensive but you get what you pay for and their own brand is getting bigger & better all the time. The delivery staff: polite and helpful. They listen, don't often make mistakes, quickly correct the few they do and in all of the years I have been shopping with them week in, week out they still haven't managed to break my eggs! Yep I like Ocado, especially on my iPad.”

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Posted 10 years ago

“I have been an Ocado customer for more than eleven years. I do all my food and household shoppjng this way. The range of goods on offer surpasses any supermarket. The delivery drives are always pleasant and helpful. The one area which is not always so good is the packing-heavy items on top of cakes and squashable items. Please give more thought to this area it really lets Ocado down”

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Posted 10 years ago

“Really helpful service - almost always get what I ordered with no substitutes.”

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Posted 10 years ago

“I love Ocado. The quality of the produce is excellent. The care taken to deliver everything intact is excellent. Their drivers are lovely. Their app is brilliant & easy to use, in fact I prefer it to the website. Doing my weekly shop takes about 5 minutes. Finally if something does go wrong, Ocado do everything they can to make it right. They value my business.”

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Posted 10 years ago

“Ocado is for the most part, a super efficient delivery service. Their customer service is second-to-none. The Ocado website is easy to navigate and product images and descriptions are displayed well. Ocado's own brand products are at times better than Waitrose and more cost-effective. I wouldn't hesitate to recommend Ocado to others.”

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Posted 10 years ago

“Good service ,prompt delivery by helpful efficient drivers groceries great value for money”

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Posted 10 years ago

“Sadly not enough care is taken to preserve the shape and integrity of loaves of bread and other delicate items which are randomly thrown into bags along with other hard items such as boxes or cans. As a consequence soft items become almost unusable through crushing.”

Helpful Report

Posted 10 years ago

Hello David, it is a real shame to hear you have received crushed and unusable items and we sincerely apologise. We are constantly working to improve our picking and packing policies and we do hope you will see evidence of this very soon. Should you receive further damaged items in the future, please do contact us right away and we will be able to get this properly fed back and investigated, we can also offer refunds where applicable, many thanks for your review and we hope you have a lovely weekend.

Posted 10 years ago

“Always on time, always fresh and food that you would choose yourself if you were to go into the store, great online experience coupled with the most pleasant drivers each and every time - what a fabulous service!”

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Posted 10 years ago

“Always very nice people delivering shopping and all the food well pickef”

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Posted 10 years ago

“Brilliant!!!”

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Posted 10 years ago

“Had at least seventy weekly deliveries and they have never missed a time slot or had any missing items. They set the standard!”

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Posted 10 years ago

“Delivery drivers excellent and helpful, keep in touch if early/late. However my last driver v shaken after being assaulted by a previous customer who I hope will be blacklisted.”

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Posted 10 years ago

“Easy to order. Good slot availability. Rarely substitutions. Nearly always on time.”

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Posted 10 years ago

“We have been using Ocado for a few years now and have always found their produce to be first class. They very rarely have substitutions, the groceries are always as fresh as we would have selected ourselves, their prices are competitive with special offers and price matching, and the delivery service is first class. What more could you want?”

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Posted 10 years ago

“Brilliant service the best 'supermarket'!”

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Posted 10 years ago

“Two days ago I wrote to Ocado saying that I was charged £2.95 for a freebee that I was t prompted to select at the online checkout. On the same day, in lieu of the whole earth corn flakes I ordered, Ocado delivered gluten-free corn flakes which I did not order. I wrote to Ocado within minutes of unpacking that order and I have yet to receive a reply to either query. Instead I am receiving automated emails to take up my time. At least I have reason to reply; unfortunately, my reply cannot be favorable.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews