Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,663 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciate the 1 hour window and the fact that substitutions happen very rarely...not the same with other companies. Also all the drivers you employ are polite and professional.”

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Posted 10 years ago

“Reliable deliveries, easy ordering and any, rare, problems resolved promptly.”

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Posted 10 years ago

“I have been shopping with Ocado for a few years. The website is easy to use and the product descriptions are very clear. I have tried other online supermarkets but none are as good. The delivery drivers are always friendly, helpful and cheerful.”

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Posted 10 years ago

“While the range of products available and the courteousness of your delivery drivers is very good you're packing department is not. Often things are packed inappropriately with heavy items being put on top of bread and eggs and things that should not be in contact with each e.g. Cleaning products and food packed in the same bag. In my view your packing department needs a complete re-think in order to make Ocado deliveries better and more attractive to customers.”

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Posted 10 years ago

“Always ontime, professional, friendly and polite. One of the best websites/apps with features I couldn't live without. Like the functionality to have a regular deliver slot. Don't notice too much of a price difference. Stock the brands and type of products I like and high quality own brand.”

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Posted 10 years ago

“My order is almost always complete (Christmas was a notable exception). The delivery drivers are always helpful and polite. Overall very good.”

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Posted 10 years ago

“Totally reliable quality service delivered with a smile.”

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Posted 10 years ago

“Very reliable and almost always items are in stock. Highly recommend.”

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Posted 10 years ago

“Excellent service, reliable with friendly drivers. There is an excellent range of products at competitive prices.”

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Posted 10 years ago

“Good website, good delivery slots available, have always turned up on time, I would definitely recommend Ocado.”

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Posted 10 years ago

“Great -- normally all items which I ordered are in stock. On time delivery.”

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Posted 10 years ago

“excellent service and products”

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Posted 10 years ago

“Friendly helpful service, excellent quality and freshness.”

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Posted 10 years ago

“Love the range of products on offer and the great service from the very polite drivers”

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Posted 10 years ago

“Reliable stock information, prompt delivery”

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Posted 10 years ago

“I've been an Ocado customer for several years after switching from another online Supermarket and I order roughly every 2 weeks. In the many years I've been an Ocado customer I've had a handful of substitutions and even less missing items. The drivers have always been friendly and helpful, and on the very rare occasion when I've had a problem with an item, customer services have always acted quickly. The quality of each item has generally been excellent, I must have ordered thousands over the years and I've only grumbled 4 or 5 times. The receipts are really useful as the products are shown in a 'use by...' order, so I can pop it on the fridge door rather than open the door and waste time searching for something which is close to its use by date. The selection of items on the site is massive and I've found myself ordering some very obscure products over the years - pink himalayan rock salt, who'd have thought it! The site is really easy to navigate and it will suggest a shopping list for you based on a mix of items you've previously bought if you're short on time. Payment isn't taken from your account until your order has been delivered, which really helps if you're close to payday as you can order it as long as there's £1 in your account, and get it delivered on payday. Delivery slots are great too, there's lots of choice. I pay for a midweek pass which covers me from but there is a £9.99 charge at Christmas, which would cost more in petrol/parking/time/stress for me to go to the supermarket myself, and they have always turned up on time with everything I've ordered, so I don't have to worry. I'm very happy with Ocado and I'd never switch back to my old online supermarket and I'd heartily recommend Ocado to family, friends, neighbours, people looking for a great online supermarket. In fact, I already have.”

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Posted 10 years ago

“great product range and delivery service”

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Posted 10 years ago

“Excellent service. Goods delivered in perfect condition within the one hour slot as promised every time for a very reasonable price. I couldn't choose better quality by going to a store myself. Rarely if ever are there substitutions. One one occasion they didn't have the wine I wanted and replaced it, after phoning me to check I was happy, it with a nicer and cheaper one. Thank you for such a wonderful, convenient and easy delivery service.”

Helpful Report

Posted 10 years ago

“The delivery drivers are reliable and friendly and deliver without fail even in the most adverse weather conditions - we even had a delivery replacement in time when our timetabled driver had been in an accident (we didn't expect one - it's just that Ocado pull out all the stops to ensure that they deliver as promised). We have been shopping with Ocado for many years and not had one problem. The range of food is good and people are surprised that the merchandise is reasonably priced.”

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Posted 10 years ago

“Always on time,deliveries explained, drivers very helpful and courteous. Any queries and Ocado are very quick to respond,refunds given as soon as reason verified. Use by dates are taken into account and you get a printout of your delivery explains when each should be used by! Totally reliable.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,663 reviews