Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,653 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great -- normally all items which I ordered are in stock. On time delivery.”

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Posted 10 years ago

“excellent service and products”

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Posted 10 years ago

“Friendly helpful service, excellent quality and freshness.”

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Posted 10 years ago

“Love the range of products on offer and the great service from the very polite drivers”

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Posted 10 years ago

“Reliable stock information, prompt delivery”

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Posted 10 years ago

“I've been an Ocado customer for several years after switching from another online Supermarket and I order roughly every 2 weeks. In the many years I've been an Ocado customer I've had a handful of substitutions and even less missing items. The drivers have always been friendly and helpful, and on the very rare occasion when I've had a problem with an item, customer services have always acted quickly. The quality of each item has generally been excellent, I must have ordered thousands over the years and I've only grumbled 4 or 5 times. The receipts are really useful as the products are shown in a 'use by...' order, so I can pop it on the fridge door rather than open the door and waste time searching for something which is close to its use by date. The selection of items on the site is massive and I've found myself ordering some very obscure products over the years - pink himalayan rock salt, who'd have thought it! The site is really easy to navigate and it will suggest a shopping list for you based on a mix of items you've previously bought if you're short on time. Payment isn't taken from your account until your order has been delivered, which really helps if you're close to payday as you can order it as long as there's £1 in your account, and get it delivered on payday. Delivery slots are great too, there's lots of choice. I pay for a midweek pass which covers me from but there is a £9.99 charge at Christmas, which would cost more in petrol/parking/time/stress for me to go to the supermarket myself, and they have always turned up on time with everything I've ordered, so I don't have to worry. I'm very happy with Ocado and I'd never switch back to my old online supermarket and I'd heartily recommend Ocado to family, friends, neighbours, people looking for a great online supermarket. In fact, I already have.”

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Posted 10 years ago

“great product range and delivery service”

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Posted 10 years ago

“Excellent service. Goods delivered in perfect condition within the one hour slot as promised every time for a very reasonable price. I couldn't choose better quality by going to a store myself. Rarely if ever are there substitutions. One one occasion they didn't have the wine I wanted and replaced it, after phoning me to check I was happy, it with a nicer and cheaper one. Thank you for such a wonderful, convenient and easy delivery service.”

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Posted 10 years ago

“The delivery drivers are reliable and friendly and deliver without fail even in the most adverse weather conditions - we even had a delivery replacement in time when our timetabled driver had been in an accident (we didn't expect one - it's just that Ocado pull out all the stops to ensure that they deliver as promised). We have been shopping with Ocado for many years and not had one problem. The range of food is good and people are surprised that the merchandise is reasonably priced.”

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Posted 10 years ago

“Always on time,deliveries explained, drivers very helpful and courteous. Any queries and Ocado are very quick to respond,refunds given as soon as reason verified. Use by dates are taken into account and you get a printout of your delivery explains when each should be used by! Totally reliable.”

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Posted 10 years ago

“Brilliant !”

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Posted 10 years ago

“Begs for feedback on reviews sites, so automatically get the lowest available score. Retailers - Stop begging for reviews, nobody reads these crummy reviews sites anyway.”

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Posted 10 years ago

“I have been a customer of Ocado for several years, and as I grow older I am , and expect to be, a more and more regular beneficiary ! I have absolutely no complaint, and consider the service exemplary.”

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Posted 10 years ago

“Ocado offer a great service compared to all the other online supermarkets. Annoying substitutions or items not available happen very rarely, and the drivers are always polite and helpful. Items are high quality, and there is always an impressive range of special offers. After having shopped around for a long time, Ocado is my number one choice.”

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Posted 10 years ago

“They are very reliable and have most things in stock nearly all of the time. I don't shop anywhere else. Why would I?!”

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Posted 10 years ago

“I haven't any complaints. Delivery is always within the hour slot , and the no quibble refund if anything arrives damaged is a bonus. Have noticed that things have improved and food and goods arrive in good condition .”

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Posted 10 years ago

“Only use Ocado - the service is excellent, the delivery drivers are always helpful and friendly and you always get goods that have a good shelf life. Customer Services are also efficient and helpful Keep up the good service !”

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Posted 10 years ago

“I think Occado is a very good service. I take a dim view if I have to call and am 15th in the queue as I was the other morning. Or if I feel am being fobbed off with overripe Avocados but then customers are demanding and can go elsewhere. Don't have time to rate a driver as often as am asked though appreciate necessity, And I don't want to be sent so many offers by email. And I don't want to be given a code for a minute saving. Apart from minor gripes have found it a godsend to do my shopping so swiftly”

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Posted 10 years ago

“Always on time ,very rarely any substitutions, polite staff and goods always provided with good use by dates. No complaints - have used the service for many years and will continue to do so.”

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Posted 10 years ago

“I have always received excellent service from Ocado's delivery workers - prompt, polite and friendly. However, I have regularly been dissapointed with the quality of products, primarily the use by dates - I often receive goods with only a day or so lifetime left, recently an entire loaf of bread that went off a day after delivery and two avocados, one of which was already black inside the same day it arrived. I think products needs to be selected more carefully - other than that, happy with the service.”

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Posted 10 years ago

Hi Gemma, we are really sorry to hear of your disappointment regarding the life of some of your recently purchased items. We do display a life guarantee detailing exactly how long you can expect to have use of your items on our website, if this is ever not accurately met, please contact us at your earliest convenience and we will immediately look into this, we hope this is helpful and apologise again.

Posted 10 years ago

Ocado is rated 4.0 based on 2,653 reviews