Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,653 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and celerity regarding when you'll receive your order. Great customer service.”

Helpful Report

Posted 7 years ago

“Customer service is outstanding I can not fault the delivery guys. Very pleasant and extremely friendly. I can 100% see a massive difference between the delivery service of any other retailer. always on time and they always pop it in the kitchen for me. Other companies such as Tesco or Waitrose are no where near as friendly and make me take the items in one by one or they leave it outside the door for me to bring in which is akward. Ocado staff are so chatty and friendly each and everyone of them.”

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Posted 7 years ago

“I think the main issue (Other than the recent tweets) is that robots are making the substitutions, so for 4 pints of milk they give another 4 pints of drinking substance, in my case orange. Humans know this is not an acceptable substitution robots obviously see it as the same kind of thing.”

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Posted 7 years ago

Oh dear, what a substitution error! We do apologise, Daniel. Please leave this with us and we will ensure this feedback is passed on for you. -Megan

Posted 7 years ago

“After recent events i have decided to take my business elsewhere. I can't stand it when companies insult their user base.”

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Posted 7 years ago

“This woman will no longer be spending her money with a misogynist company.”

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Posted 7 years ago

“No Sunday roast, no potatoes, no cauliflower, all ordered Saturday on my first - and last - order! Tesco have never let me down with what they consider a basic item like a Sunday roast joint, even if they have given me a larger piece, at their expense, an even when I have said no substitutions. I thought the driver had driven off with part of my shopping, but no, I discovered that I had had an email at 6 a.m. telling me that I had missing items. No, I actually wasn't awake to see it! Of course, if I had known when I placed the order about the attitude of Ocado to their main customer base i.e. women - noun - adult human females, I wouldn't have placed the order in the first place! I won't be placing another. Also, I don't believe in robots picking my shopping, who don't have any common sense, but only substitute with a list of 'suitable' items given to them by a computer and, they are doing real human beings out of a job!”

Helpful Report

Posted 7 years ago

“I no longer feel safe ordering from Ocado, what with delivery drivers taking upskirt shots and now the company Twitter making it clear what their opinion is on women. They've well and truly lost my custom.”

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Posted 7 years ago

“The company doesn't seem to want my custom, they have not answered my emails. insulting 80% of their user-base probably wasn't the best idea but come on, at least answer the emails of those left! Will cancel my account as soon as possible.”

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Posted 7 years ago

“Order never arrived, what a scam, they took my money and run. Judging from other recent reviews i'm not the only one, maybe it's because I'm female and not worth delivering to any more, are we just for taking money now? Still waiting on refund over 14 days later. Be vary cautious when ordering from this company, I have no doubt they were once good but recent they've fallen like a landslide.”

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Posted 7 years ago

“Too many items out of stock, they offered me a free tea towel with my order, then charged me almost £10 for it, when the order arrived, very late a lot of what i had ordered had been substituted. I was given a voucher but because it was from a third party the company wouldn't actually accept it. unbelievable. Apparently they are having issues (not with sexism) but with with a depo move.... They've also been spamming emails in my inbox over the last few days. I will never order from Ocado again. What is going on with this company?”

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Posted 7 years ago

“Shopping was late, and the driver asked me my bra size!!! Phoned up to complain but the person on the other side of the phone really wasn't interested. Looking online it's clear I'm not the only one who has had this type of behavior from Ocado employees. Dreadful company.”

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Posted 7 years ago

“Dreadful sexist company, would avoid at all costs.”

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Posted 7 years ago

“I've used Ocado 10 years. Back then they were ahead of the game in terms of ease of ordering and sensible substitutions etc. Since then the world has caught up and overtaken them - I think the Sainsburys app is just as good, also offers 1 hour delivery slots and they are just so much cheaper! Ocado are also TERRIBLE when something actually goes wrong with no response from customer service. Last Christmas the centre piece side of salmon wasn't delivered on Christmas eve leaving me absolutely devastated for Xmas dinner and I didn't even get a response when I contacted customer service! I've needed to make a complaint this week too and have had no response all week despite me chasing up. It's just really not good enough. Sainsbury's online for me from now on and i look forward to saving money!”

Helpful Report

Posted 7 years ago

We are sorry to hear you've been unhappy with the service received. So we can look into this in more detail for you, can you contact us via one of the following: Phone- 0345 656 1234, email- ocado@ocado.com. Alternatively, you can visit our Live Chat Team on the site, who would be more than happy to help. -Kelly

Posted 7 years ago

“I have cancelled my Ocado account after a string of sexist Misogyny, sexual advances from delivery drivers, Tim Steiner at the Presidents Club dinner where women were groped and harassed and most recently publicly condemning women on twitter. Not a good public image to have.”

Helpful Report

Posted 7 years ago

“My wife phoned them after the recent twitter fiasco and was told outright by the person on the phone that i would have to cancel the smart-pass and account as she is "just a woman". Disgusting, I'd advise anyone who has any respect for women to completely avoid this company at all costs.”

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Posted 7 years ago

“As others seemingly have over the last few days I have experienced sexism from this company. They have confirmed they no longer have Sex as a protected characteristic in their guidelines. Which goes against discrimination laws, but they don't seem to care. They were incredibly patronising to me on the phone and when i asked for a copy of the phone call recording i was made aware they don't record calls. Clearly those with a penis are ranked higher that those without.”

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Posted 7 years ago

“I've recived terrible service from this company, and the current revelation of their public views on women have not done anything to change my view, I would avoid at all costs.”

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Posted 7 years ago

“Apparently as an adult female ie a woman I am hate speech. Ocado publicly applauds the erasure of women in public but wants us to support and spend money with them. Not one penny more!”

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Posted 7 years ago

“They forgot women are their predominant customer and that those women don’t have penises”

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Posted 7 years ago

“Ordered my first shop and got 30% off. Had free delivery by 7:30am on a Sunday. No substitutions either. Very pleased so far ! :)”

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Posted 7 years ago

Ocado is rated 4.0 based on 2,653 reviews