Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,663 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know what I would do without Ocado ! Great customer service, next to none ...”

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Posted 10 years ago

“Great service and overall experience. It will be nice if recurrent customers could use some discount promo codes as the new customers do...”

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Posted 10 years ago

“Stock availbility is always very good but the packing is always poor. Recently I had bottles of champagne in carrier bags that had clunk together chipping the bottles. Why wasn't a wine carrier automatically used? An English Company cheesecake (£15.99) upside down in a carrier bag! It could only have been placed in the bag this way because of it's size so there is no way it could have moved in transit. There does not seem to be a great deal of common sense used when it comes to packing.”

Helpful Report

Posted 10 years ago

Hi Donna, it's concerning to hear that your packing is always of such a poor standard, and this isn't the service we'd expect our customers to receive. If you could please email us at ocado@ocado.com with the reference of reviews.co.uk, we can look into this. We will be able to report this to our warehouse management team and see who has been picking & packing your orders, and give them further training where necessary. Once again our sincere apologies for any inconvenience caused and we look forward to hearing from you soon.

Posted 10 years ago

“I trust Ocado to deliver exactly what I have ordered, on time, every time. Fantastic service and quality food.”

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Posted 10 years ago

“Very good choice of brands and products. The delivery times are good The drivers are always helpful, polite and friendly. Lots of good offers. I receive the occasional free product too which is great. I would recommend Ocado without any hesitation”

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Posted 10 years ago

“Love it. Always a wide choice of great quality goods, plus some good value basic items which I buy regularly. The website is easy to use and delivery is pretty much always on time. The drivers are pleasant and the whole experience is hassle free and gives me the time to get on with more important things than traipsing round a supermarket.”

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Posted 10 years ago

“Excellent variety of products available, friendly delivery, love the one hour slot and can always find a delivery slot. Fabulous service.”

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Posted 10 years ago

“I love Ocado simply for the fact that they offer so many choices and varieties of food that I can't get anywhere else!”

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Posted 10 years ago

“I've been using Ocado for over 10 years and think it is far far superior to other on-line shopping supermarkets (… and I've tried them all). The main reasons are: * it stocks a really wide range of quality products alongside your more basic needs plus a high standard own brand range. Most supermarkets either do quality (e.g. Waitrose) or bog standard (e.g. Asda, Tesco) but don't seem to be able to cater for all my shopping needs whereas Ocado covers the whole range and even stocks Waitrose goods * it automatically price matches against Tesco * it does 1 hour delivery slots (most other supermarkets seem to only do 2 hour slots) * it stocks a fantastic range of organic meat and vegetables * it remembers my "birthday" when I started shopping at Ocado and sends me a £10 wine voucher * regularly sends out interesting and quality "freebies" * it's staff are really really helpful if things go wrong (they helped save me from Christmas dinner disaster) * their refund policy is impeccable * they rarely have missing items and, when they do, they give you plenty of notice of the substitutions It is definitely the supermarket for me.”

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Posted 10 years ago

“The Ocado app is easy to use and very efficient for my busy life. Very rarely do I have substitutes in my shop which is just perfect. Every one of the delivery drivers are polite and often are early. Highly recommend Ocado to those who haven't used them before.”

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Posted 10 years ago

“Excellent Customer service”

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Posted 10 years ago

“Ocado definitely delivers. The site is a joy to use. Delivery is slick and efficient and food is spanking fresh and one-hour slots extra convenient. Delivery until 11pm is brilliant. I have been using Ocado for over seven years and as long as they keep on thinking ahead of the competition and keep their produce and customer service to the current quality levels, my family will not be going anywhere else. In a few words... Clean, quality, consistent and simple.”

Helpful Report

Posted 10 years ago

“Always a wide variety of groceries available. Delivery drivers are the nicest people, always helpful and courteous. Website is easy to use and I like the way your items are set out in the 'view trolley' mode. Checkout couldn't be easier and I like the 'have you forgotten something' section as I invariably have ???? '”

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Posted 10 years ago

“The drivers are always very polite and helpful.”

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Posted 10 years ago

“I love the app and being able to shop on the go. Much better than the web site, which is rather clunky. Also love the text updates and reminders re cut off times. Lots of good stuff including household goods eg baskets and towels.”

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Posted 10 years ago

“Usually a very good service with everything I ordered”

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Posted 10 years ago

“What a joy not to have to deal with crowds and queues in store. Instead order online , get exactly what you need, no unnecessary temptations like instore and have it delivered by a wonderful ocado driver. Courteous , friendly and always eager to help. Your biggest job in this fast paced world now is to just unpack it all!!! 2 years now and there's no looking back. Ocado is simply amazing.”

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Posted 10 years ago

“I have been using Ocado for approx 2 years and have been very impressed with the service. Its easy to order either via my laptop or mini ipad. It keeps a list of my favourites so its easy to find my regular items. I can add to my order up till late the night before. I like the fact that I receive a full list of my order listed by use by date so I can keep it near my fridge so I know when to use items. I also get a text message to tell me who will be delivering my shopping. The delivery men are always cheerful and polite. Any problems/refunds are dealt with quite quickly My one negative is that if they substitute an item they charge the higher amount”

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Posted 10 years ago

“I have been really pleased with my deliveries......for the past four months . Ocado , you have always been on time ,with a friendly text to remind me ! The items in my order have always been well in date and carefully handled ....thank you !”

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Posted 10 years ago

“Hi I've been using ocado since 2007. I can't fault the service that's the only reason i'm still sticking with you guys (I am happy to give 5stars for the service) but at the same time i can't shake off the feeling that Ocado doesn't value loyal customers like others do. You offer discount card & vouchers to new customers but not to the old members like me. Whereas all the other supermarket brands are constantly sending me 20% off vouchers for my next purchase. Hence my order amount from ocado is decreasing by month. If it's going to be like this I may need to use waitrose online as they constantly sending me 20% off voucher for my shopping.”

Helpful Report

Posted 10 years ago

Oh Kelly we’re so sorry that you feel we don’t value loyal customers. We can assure you this is certainly not the case, as we pride ourselves on making sure we deliver the best customers service to all our customers and we certainly wish you to know how much you all mean to us. It sounds like you haven’t been receiving many discounts or offers, which is very strange as we regularly communicate to our customers all of the fantastic offers and discounts we have. Are you subscribed to our Marketing emails at all? We’d certainly like to see what we can do to help, as we never wish you to feel you’re missing out or that we don’t value you. If you could email us at ocado@ocado.com with the subject as Reviews.co.uk, we’ll be able to look into this further for you.

Posted 10 years ago

Ocado is rated 4.0 based on 2,663 reviews