Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally very good products and services. On the times deliveries were late, customer services were always very helpful. What makes Ocado stand out is the Customer Service team - always putting customers first. What would make Ocado even better is loyalty points for frequent customers to feel we are rewarded for shopping at ocado instead of elsewhere.”

Helpful Report

Posted 10 years ago

“One of the best online grocery shop websites. Competitive pricing with good value Organic range too. Prompt and friendly drivers.....much friendlier than local supermarket on a Saturday. If there is an issue with any product then customer services are prompt to help and quickly resolve your issue. They always listen to any feed back. My weekly shopping experience with Ocado is a lot less stressful and saves a lot of time......you have to try it and you will be hooked.”

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Posted 10 years ago

“Excellent products backed up by first class service and customer service!”

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Posted 10 years ago

“Lovely drivers, usually no substitutions, nice stuff and always on time. Meat purchases aren't always reliable so I have to go to M&S. Likewise fruit. Some squashed items but not as bad as Tesco. Ocado does cost a bit more but because it is more reliable than Tesco's I'll stick with it.”

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Posted 10 years ago

“Massive choice of goods, sorted by feedback from people like you and me, usually with a longer shelf life than same items purchased from normal supermarkets, on day of delivery you know long before your delivery time if something is missing unlike customers of the other suppliers of grocery”

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Posted 10 years ago

“Ocado are the most reliable online food shopping retailer I've ever used. There are rarely substitutions or out of Stoke items. If there are substitutions they make sense. Deliveries are almost always on time. I have always been contacted if there are any delays. In fact I'm more likely to receive a call asking if they can deliver early than apologise for a delay. The choice and quality of the food is excellent.”

Helpful Report

Posted 10 years ago

“Excellent grocery services. Website/ app work well, good selection of products, accurate stock information means it is very rare for ordered items not to be delivered which makes Ocado stand out from its competitors. Delivery also usually within slot by helpful and friendly drivers. Plus they take away old bags for recycling. A happy customer!”

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Posted 10 years ago

“Best usability of any grocery site out there. Great quality, one hour delivery slots.”

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Posted 10 years ago

“Ocado is the best supermarket i know. their customer service is unbeatable and product offer is excellent. their app is easy to use and their recipees (and ingredient add up function) are really good. i could not imagine a grocery shopping experience without ocado.”

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Posted 10 years ago

“What can I say about Ocado...brilliant! Website is easy to use and navigate for offers and best buy and delivery is always good. I have used it for my weekly shop and my Brownie camp shop and I do not hesitate in recommending it.”

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Posted 10 years ago

“Easy to use app Amazing customer service and polite staff on the phone or delivering the food Lots of choice of food Could be improved by better dairy produce (had issue with the milk),”

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Posted 10 years ago

“Ocado home delivery has been a godsend for our family. The products have been of excellent quality and the choice and variety is very good. I can even buy my favourite Swedish products. We have had a couple of occasions where the packing in the warehouse has not been good and items have arrived in a broken condition and spilled over other items in the same carrier bag, i.e. coleslaw, cream and eggs. I also wonder why Ocado don't send out vouchers to loyal customers as do most supermarkets? Prior to payment, there is always the option to enter vouchers, although I hardly ever have any vouchers to enter.”

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Posted 10 years ago

“Have always been reliable, punctual and polite. Great if you have any problems. Rarely are there missing items or substitutions and whenbthere have been they have beenbdealy with well.”

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Posted 10 years ago

“I have been a n Ocado customer for awhile now and the reason I have stayed is because I am alwAys confident when I place an order I very rarely get substitutes I can plan menus with confidence”

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Posted 10 years ago

“The service is excellent! The drivers are always on time, they are always polite, and the goods very good. I would definitely recommend this service.”

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Posted 10 years ago

“We have used Ocado for the past four years, throughout this time we have had received fantastic service from the drivers and customer care team. We recommend to all our friends and family.”

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Posted 10 years ago

“Need more care when packing cleaning items”

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Posted 10 years ago

“I absolutely love this service. The app is easy to use and I never had any problem. The quality of food is very good and the range of products available is great.”

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Posted 10 years ago

“Charming chap that delivrred my shopping, as are all the delivery guys. Delivery was on time, had one substitute (which is rare in my experience), othr than that, all goods ordrred eere present, well packed and cold. Hassle free service, happy customer, long may it continue!”

Helpful Report

Posted 10 years ago

“We are very happy with Ocado because there are always offers on what We buy every week,plus they are generous with insentive's including a £10 voucher for wine this week we don't feel our custom is taken for granted they work to keep us and we like that.Any issue's are always delt with promptly over the phone.Drivers are very pleasant and helpful.I would recommend that the smart pass is taken up it really is value for money.We are retired now so have a budget and we feel the quality we get from Ocado make's us feel that we are actually not cutting back.We keep waiting for the customer service to slip and it has'nt so long may it continue.”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews