Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.02

4.0 Rating 2,669 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Signed up for 12 months, now realise it's much more expensive then tesco, so now have to pay £10.99 a month not to use you..... Far too expensive, which is a shame because the service and choice is great.”

Helpful Report

Posted 11 years ago

Oh Wendy we are very sorry to hear this. We would certainly like to look at what we can do for you regarding the cost. If you can contact us by emailing ocado@ocado.com with the subject of Reviews.co.uk, we'll certainly look into this for you. Our apologies again Wendy, we look forward to hearing from you soon.

Posted 11 years ago

“I have shopped with Ocado for all my groceries for about the past 10 years, which is a recommendation in itself. I like the products I can buy, although am probably not as adventurous as I could be (e.g. I could use the recipe section more and order more of the stationery items). The drivers are always helpful and polite, and on the rare occasion when there has been something wrong with my order it has always been put right promptly. It is easy to get a refund through the website if an item is missing. There is nearly always a surprise 'freebie' item in the shopping. It is also convenient to use the linked websites of 'Fetch' for pet supplies and 'Sizzle' for cooking utensils and china and glassware - delivery is free if you tag it on to an existing Ocado delivery.”

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Posted 11 years ago

“Excellent customer service, website and app very easy to use, food always fresh”

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Posted 11 years ago

“Very reliable service,food always fresh and good quality. On rare occasion I have had an issue always been replaced or refunded.”

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Posted 11 years ago

“Best on line supermarket shopping experience! I've tried on-line shopping with all the big supermarkets and Ocado beats them all for quality of service and ease of use as well as being competitive on price and providing quality products.”

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Posted 11 years ago

“The range of products offered is endless - I have no need to shop anywhere else for food, toiletries, cleaning products, not even for electricals, stationery, and gifts! The delivery is reliable and the one-hour slots convenient, the app is incredibly easy to use and the plentiful customer reviews are informative when trying new items or checking the quality of seasonal goods.”

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Posted 11 years ago

“The easiest website I've found”

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Posted 11 years ago

“I have been an Ocado customer for many years and on the whole the service is good. However, the packing remains a it hit and miss and when iti's bad it's a total nightmare. Last week my bread was crushed beyond use underneath some bottled water and 2 bottles of toilet cleaner in the same bag. Yuck. Often drivers don't want to bring the shopping in and you have to pointedly ask them to. However. 99% of the time they arrive within then our slot and it is rare to get a substitution.”

Helpful Report

Posted 11 years ago

“Staff usually very pleasant. Good choice of products. Like the one hour time slots for delivery. A couple of late deliveries recently. Use by dates seem to be getting shorter. Quality of some products, eg chicken thighs, has deteriorated. Customer reviews are not responded to on the site which suggests a lack of customer care. Not sure the overall quality and service make Ocado stand out from the crowd these days.”

Helpful Report

Posted 11 years ago

“Hello, i've take over my partners account and stopped using my old one. Since doing so i noticed that my other account (which is inactive) gets offers that my current account (which i spend lots of money) on gets offers that my current one doesnt. I think you should reward your spending customers the same / more than people you are afraid have forgotten about you. We order a lot of large soups (fresh soups in plastic packaging), they are always put in a bag together, like 5 or more. Often one or two of them breaks, just below the lid or at the very bottom. You might need a system like with beer / wine to transport them as i think it is from them coming in contact with eachother while being carried in and put down. Everything else is great, the drivers always friendly and on time... system works etc. You are always improving and browsing the website is painless and surprisingly enjoyable. Thank you.”

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Posted 11 years ago

“Very easy ordering. Rarely items not available . Drivers always very helpful and cheerful”

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Posted 11 years ago

“Excellent delivery drivers with minimal substitutes”

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Posted 11 years ago

“Friendly and helpful :)”

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Posted 11 years ago

“Easy to order,polite and prompt drivers”

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Posted 11 years ago

“My shopping from Ocado arrives every Saturday morning in a pre-booked slot. The quality of the products is excellent - both the Waitrose products and Ocado's own brands. Delivery is almost always prompt, and if it is running late (rarely) I get a call to let me know. It is very unusual to have missing items or substitutions (which used to really annoy me from the other online supermarkets). I would not go back to a weekly supermarket shop - Ocado has helped me to reclaim the time that I used to waste with a trolley.”

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Posted 11 years ago

“Best online grocery shop I have ever used ! ! Have used Ocado for the past 8 years or so and have never had a bad shop, always fresh and faultless! No others can compare on quality, delivery, customer service, and product choice.”

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Posted 11 years ago

“Choice of 2 hour Time slots convenient. Usually have everything I want available, substitute with sensible options if needed. Bagged up in area of kitchen storage, eg freezer,fridge,cupboard. Sometimes badly packed but always excellent customer service to refund or replace items damaged. Knowledgable friendly drivers. Masses of variety, sometimes overwhelming choice Though! Like to use customer reviews to guide my choices.”

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Posted 11 years ago

“Ocado's service really is excellent. They always deliver on time and the drivers are so polite. On the negative side I have had trouble with the online shopping website. Often it won't allow me to remove items from the basket. Their customer support staff were unable to help, perhaps it's an issue with my IPad.”

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Posted 11 years ago

“Without doubt the best Supermarket delivery company out there. The 4 major supermarkets could learn a lot from the quality of service that Ocado deliver - never had a bad experience.”

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Posted 11 years ago

“Always on time, Easy to order using app, Very rarely do we get substitutions! Never any missing items like with other companies!”

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Posted 11 years ago

Ocado is rated 4.0 based on 2,669 reviews