Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,650 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,650 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic, fantastic!!!! From groceries shopping to customer services all sums up to be fantastic! But the delivery charges can be a little expensive”

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Posted 10 years ago

“On time courteous driver no substitutions great!”

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Posted 10 years ago

“Excellent service always great - brilliant delivery drivers”

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Posted 10 years ago

“More offers needed on fresh fruit and vegetables!”

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Posted 10 years ago

“I have been getting Ocado to deliver for a number of years now. I keep going back as they have the produces I want and reasonable prices, they are reliable, informative and give excellent customer service.”

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Posted 10 years ago

“My only complaint is packing ! Crushed stuff , broken biscuits etc. most recently squashed pizzas. The driver noticed it as the bag was handed over and he wanted to take them back and give me a refund but I said it was ok. He was charming. Your drivers are your best asset . Always polite and professional .”

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Posted 10 years ago

“Ocado has the best range of products you can find for any online supermarket. The good thing is that you don't get food that expires the same day as i've experienced with other food deliveries. I like the fact I can book a delivery for the next day and edit later the same day. It's not the cheapest but it is the best.”

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Posted 10 years ago

“Always polite, on time and more than nine times out of ten everything there”

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Posted 10 years ago

“Our family has been using Ocado for many years now for our big weekly shop. The service is excellent, very rarely have we had any problems at all so thank you to all the Ocado team.”

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Posted 10 years ago

“Ocado are brilliant- they have completely revolutionised my shopping. They always call if they're early or late and they always seem to have great offers. Would recommend to anyone.”

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Posted 10 years ago

“We started using Ocado three years ago, with a SmartPass, and find it suits our lifestyle. It's easy to amend orders, and when things have been damaged by really silly packing they have been swiftly refunded. No plans to go anywhere else!”

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Posted 10 years ago

“Food is fresh and lasts much longer than other supermarkets. It's always delivered on time, if not early, and the drivers are always polite, friendly and extremely helpful. Our weekly shop costs no more than it used to without other supermarkets but we're now getting more superior quality in terms of goods and service. Would recommend to anyone.”

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Posted 10 years ago

“I have shopped with Ocado for many years. I use them because they are always on time, a very high percentage of what I order arrives with little or no substitutions. I also like the little freebies you get to try. Great service and polite drivers.”

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Posted 10 years ago

“wide range of products, flexible delivery slots, good special offers, unfailingly nice delivery people - what's not to like”

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Posted 10 years ago

“Best home grocery delivery service by far. On time, very courteous helpful drivers and rarely any missing items.”

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Posted 10 years ago

“friendly, polite drivers and shopping arrives on time. If there are ever any issues, which is rare, Ocado are quick to refund.”

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Posted 10 years ago

“excellent customer service when I need it but frustrated that out of stock items are not removed from the website. Also don't deliver to my holiday destination in Devon which is a disappointment after paying for a smartpass.”

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Posted 10 years ago

“How can you not love Ocado? . Super easy on line ordering. Reminds you when you may need items that you haven't ordered in awhile. A one hour delivery window with the open of selected a green time slot. Courteous drivers carry the bags into the kitchen, and you hand back the previous order's bag for recycling.”

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Posted 10 years ago

“Usually excellent availability and range of products, ability to chose delivery slots, overall service is very good”

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Posted 10 years ago

“Excellent choice of products; particularly good range of gluten free foods. Delivery drivers are very polite and product substitutions are rare. The website and app are clear, simple and easy to use and notifications are regular and useful. The only fault I have is that products are not always packaged with common sense...tins of beans and bottles on top of bread for instance = squashed loaf. All in all, excellent company and would highly recommend!!!!”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,650 reviews