Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,653 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually excellent availability and range of products, ability to chose delivery slots, overall service is very good”

Helpful Report

Posted 10 years ago

“Excellent choice of products; particularly good range of gluten free foods. Delivery drivers are very polite and product substitutions are rare. The website and app are clear, simple and easy to use and notifications are regular and useful. The only fault I have is that products are not always packaged with common sense...tins of beans and bottles on top of bread for instance = squashed loaf. All in all, excellent company and would highly recommend!!!!”

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Posted 10 years ago

“Ocado always gives an excellent service. I get deliveries whenever I want and the shop rarely has missing items or substitutes. Should there be a problem then refunds are given without question. The drivers have always been so helpful, polite and will carry your shopping wherever you want. An excellent service.”

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Posted 10 years ago

“Tried ocado first to get the £20 off about 10 months ago and never looked back. I spend less, get better quality and you don't get the stress you get in the popular discount supermarkets. They are really helpful and friendly, only use supermarkets for when we run out of essentials in between orders.”

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Posted 10 years ago

“Very happy with service and website”

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Posted 10 years ago

“I have been a happy customer of Ocado for 10 years now”

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Posted 10 years ago

“Lovey food, great service! Having ocado deliveries makes my life a lot easier.”

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Posted 10 years ago

“Love Ocado, the reviews are the best, price match is fantastic, just need a loyalty program now and it'll be top of the league!”

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Posted 10 years ago

“Excellent service. Bags still on occasion poorly packed, ie salad under cans, bottles in carrier tipped sideways in bag so slip out, etc.”

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Posted 10 years ago

“I actually love using Ocado - great customer service, easy to use, amazing choice of products and hardly any substitutions. I can't say enough good things! I just wish some products were as cheap as other supermarkets/shops.”

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Posted 10 years ago

“Love shopping at Ocado, products are of good quality, rarely need to be substituted as they are usually in stock. Helpful drivers, and customer service second to none.”

Helpful Report

Posted 10 years ago

“Areas that are particularly outstanding include: (1) Delivery slot availability (2) Time accuracy of the delivery, especially meeting the small 1 hour window (unlike the 2hr slots of some other supermarkets) (3) the Ocado iPhone and iPad apps; simple, fast and visually appealing layout (4) SMS informing of delivery details to provide security reassurance (5) SMS providing notice of any missing or substituted items (unlike other supermarkets annoyingly I've used) (6) Excellent product quality/choice; the last skinless and boneless cod fillet were exceptionally fresh and after cooking en papillote were exquisitely tender and moist. (7) Courteous delivery drivers”

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Posted 10 years ago

“I use ocado regularly and being a full time worker appreciate my order being placed for me each week and not having to remembering book a slot. Also being able to have the trolly automatically filled and all I have to do is edit it. The delivery drivers are nearly all happy and helpful and on time. All in all a n excellent service.”

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Posted 10 years ago

“Ocado's delivery service is the best. The website is easy to follow and use and has good clear pictures. A wide variety of groceries at competitive prices. A good range of delivery times and the produce is always delivered within the time slot chosen. I like the idea of the text confirmation of your driver's details and as to whether there are any missing items, which is very rare in my experience. The fresh produce is always of good quality and I can honestly say that I have been using Ocado for several years now and have never had any problems with them. A first class service!”

Helpful Report

Posted 10 years ago

“I have been very happy with choice of delivery times, excellent quality and value of food as well as prompt, friendly delivery. Highly recommend.”

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Posted 10 years ago

“Good quality products, fabulous customer service. No quibble refunds. Not much more to say apart from thank you.”

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Posted 10 years ago

“Always deliver on time, there are very rarely any substitutions, the drivers are all very polite and helpful. The cost is no more than any other supermarket & there is always plenty of choice and the quality is excellent.”

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Posted 10 years ago

“Always on time for deliveries and drivers always friendly. Plenty of good offers and good quality own brand items especially meat products.”

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Posted 10 years ago

“Excellent service, both drivers and customer service, any problems fixed immediately great company great prices good quality.”

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Posted 10 years ago

“We use Ocado services over 10 years and are very happy customers. Ocado drivers are extremely helpful and polite. Products are at their highest standardes. We have compared the prices with other supermarkets and Ocado offer similar prices and sometimes even better ones. It is hardly ever that Ocado has to supply substitutes and nevere ever missing items (we had couple disappointments with other supermarket deliveries, so never go back to them). Ocado is the best at it selection of producs, user friendly web site, helpful and punctual drivers, reliable delivery service and great price matches. Simply Excelent, Excelent, Excelent!!!!”

Helpful Report

Posted 10 years ago

Ocado is rated 4.0 based on 2,653 reviews