Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find it hard to remember what my weekly shopping was like before I found the joys of Ocado. There are so many good things about ordering on line with Ocado. The website is quick and efficienty and the choice and range of products is amazing. I love being able to check the reviews from other customers, which I find so helpful. They definitely influence what I buy and encourage me to try new items. There are plenty of delivery slots, and the opportunity to put in an order only hours before delivery is so helpful. I find that paying an annual delivery fee really works out well. The delivery men are, almost without exception, friendly, helpful and efficient. They phone you if they are running late. I have rarely had a late delivery and everything is usually in excellent condition with a number of days before the 'use by' date. Thank you, Ocado, and please keep up the high standard of your service.”

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Posted 10 years ago

“we have used ocado for years and have always been happy with the service and quality”

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Posted 10 years ago

“We have been using Ocado for many years now and they are consistently good. They have such a good number of slots to choose from and it is usually possible to get a next day delivery even when completing a shop late at night. Could not do without Ocado!”

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Posted 10 years ago

“The delivery drivers are always friendly and professional. A little more care with the packing of carriers would be appreciated.”

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Posted 10 years ago

“Great service prompt delivery and we'll pcaked. Good offers and enjoy the freebies that hey provide”

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Posted 10 years ago

“I have been using Ocado for a while now, normally twice a week. I really like Ocado... The delivery is always on time; the drivers are polite and helpful; hardly missing items; wide range of organic products; wide range of baby products; the product description is very helpful, often find a surprise taster in a bag..... I can go on.... I have used other supermarket delivery services in the past. I can say from my experience that Ocado is far better than any others. I am very happy with Ocado and recommend it to everyone.”

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Posted 10 years ago

“It would be really helpful if you broke the new items up into different categories, such as food, home, stationary etc.”

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Posted 10 years ago

“Have always had great customer service from ocado. The fact that you know if items are out of stock whilst placing your order make shopping so much easier. I have only had food substituted a handful of times over the last couple of years. Food always fresh with long dates on them & deliveries are always on time!”

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Posted 10 years ago

“I've found my experience using Ocado home delivery is always pleasant, they're not frequently out of things I ordered, and I'm convinced their delivery team has some of the nicest staff. Once or twice I had a broken egg in the container, but the driver quickly remedied the problem for me. I wouldn't hesitate to recommend Ocado home delivery.”

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Posted 10 years ago

“It would be helpful to be able to do more micro selecting when choosing fruit e.g. Ripe/nearly ripe bananas, large/small strawberries. Searching is good but sometimes misses items that are available via a different route e.g. interdental brushes not found under toothbrushes. Would be useful to be able to suggest products. Thanks for good service and reliable drivers.”

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Posted 10 years ago

“Deliveries are always on time.Any issues with breakages are dealt with efficiently. All delivery drivers are polite and helpful.”

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Posted 10 years ago

“Excellent service, always reliable, bags delivered straight to the kitchen.”

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Posted 10 years ago

“Overall service has been very good, love the bags being labelled for unpacking ease, drivers always courteous, the App is fab! Had an unfortunate experience with one delivery and was given a bottle of wine which was lovely but sadly it turned out to be a very cheap bottle of red that I could only use for cooking purposes which was disappointing.”

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Posted 10 years ago

“I'm very impressed with the quality, value and freshness of the product range. Only gripe is that some drivers attitude isn't consistent. Some are great, happy friendly and polite but sadly I've had more than one driver who's been downright rude!”

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Posted 10 years ago

“excellent product selection, always good offers, website v easy to use, friendly drivers...now wouldn't shop any other way!”

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Posted 10 years ago

“Your only issue is making sure that apples arrive un-bruised and without any cuts. I am considering not buying anymore apples because of this.”

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Posted 10 years ago

“Great quality food, always delivered on time”

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Posted 10 years ago

“Friendly drivers, efficient deliveries. Good special offers and customer service when needed”

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Posted 10 years ago

“When I started to use you 2.5 years ago ,I told everyone how amazing you are,especially as straight from you produce lovely and fresh! In the past 6 months we have had so much waste,sell by,use buy,worse than that fresh poultry and meat ,fruit and veg,that I have had to throw,either because of smell,or discoloured,maybe we are just unlucky,I wish I could choose myself,but being a disables mum it's difficult. As well as fresh food we've had toiletries that have gone off. We remain loyal to you,but so much waiste and damaged items we have received,makes me worried! I'm sure I'm just unlucky,but if there is anyway,you can ask packers to send the freshest un damaged items,I would really appricate it. Take care in your ever growing business, Mrs Jo ,Sheppard .”

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Posted 10 years ago

Goodness Joanne we’re so sorry to hear this. We’re really disappointed to learn that you’ve had poor quality and damaged items for a period of time now. We’re so surprised about this as the quality of our products and delivery service is something that we take great pride in, and we always expect to deliver the freshest and high quality products straight to your doorstep. If you could email us at ocado@ocado.com with the subject as ‘Reviews.co.uk’, we’ll be able to look into this further for you. Our sincerest apologies again Joanne, we hope you’re having a lovely weekend!

Posted 10 years ago

“Before I started to use Ocado thirteen years ago I tried other online shopping with Tesco and Sainsburys but found them poor. Admittedly at the start there were a few hiccoughs with Ocado but they improved their service very quickly and I have been a devoted shopper with them ever since. I only use Ocado unless on holiday in an area they don't reach and I hardly ever visit a supermarket. They nearly always deliver right on time but if the are running a little late I get a message. There are hardly ever any substitutions and the drivers are unfailingly polite and helpful. I can't understand why anyone would shop anywhere else!”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews