Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,658 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very impressed with thee whole service, from the website which is easy to use, to the drivers who all pay attention to my dog and have a moment to speak in their busy schedules, to the customer service staff who always listen and put customers first. A bonus I could not do without. Thank you to everyone.”

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Posted 10 years ago

“As ever, delighted to use Ocado for the weekly shop AND the special extra things needed for friends with dietary needs. Thank you, S.Edwards.”

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Posted 10 years ago

“Very efficient service, I have a delivery most weeks. I like the fact that things are picked from a centralised warehouse and not from shops and the best before guarantees when ordering. I also like being able to buy more unusual hard to find items as well as basic groceries. Prices are good, particularly offers. Thoroughly recommended.”

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Posted 10 years ago

“I have been shopping with Ocado for eight years and in that time only experienced one late delivery and that was at Christmas so was not a problem. Very rarely do I have substituted or damaged items and the drivers are always very helpful and polite. My only criticism is the way the bags are packed ie one small item in one bag and many heavy items in another. On the whole a great service.”

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Posted 10 years ago

That is a long time that you've been shopping with us Anthony and we're pleased to heat that you've been enjoying the service overall. We're very sorry for the disappointment caused by the late delivery at Christmas, hope that we didn't inconvenience you too much. It saddens us to hear that you've been unhappy with the packing and we'd love to improve in this area. If you message ocado@ocado.com with www.reviews.co.uk in the subject line we'd like to get this reported to our Warehouse team.

Posted 10 years ago

“Really reliable - can't imagine why you wouldn't depend on Ocado.”

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Posted 10 years ago

“Rarely have any substitutions. Excellent timing, if not on time then they call you but that happens very rarely. Easy to navigate website, customer friendly. Good selection and options of most foods and groceries. Price match with Tesco. Friendly helpful staff. I have no complaints but can highly recommend them.”

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Posted 10 years ago

“I have tried all the home delivery providers and without a doubt, Ocado are top! There are rarely any problems, the one hour slots are really helpful, the app works well and the drivers are cheerful and efficient. This is so important- other drivers are miserable and moody and practically throw your shopping at you. I'm sticking with Ocado.”

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Posted 10 years ago

“I have used Ocado for seven years for all my main shopping and would not use anyone else after trying Tesco , Asda and Sainsburys. I find the deliveries to be very prompt and drivers to be very friendly and helpful and orders arrive sensibly packed and very rarely with missing items or substitutions. I also like that you get an email and text before your order arrives so you are aware in advance of any alterations to your delivery. I have been a smart pass member since it was introduced and find the extra savings and ability to have two deliveries a week a godsend as for the past year I have been homebound waiting for an operation and my deliveries have been a lifeline. I find the website and app easy to use and prices and offers very competitive and the quality and diversity of items to be brilliant, I wouldn't shop anywhere else.”

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Posted 10 years ago

“I have used all of the supermarket home delivery options and without doubt Ocado is the best. There are several reasons for this: - a huge amount of stock, far more than in any supermarket and rarely are things out of stock or substituted - a wide range of products, including international products and key ingredients - good value for money with price matches, great deals and offers - excellent customer service who put things right on the rare occasion things go wrong. Great drivers and delivery people who are polite and professional - a simple website that's easy to use and manage. Ocado is a great British company. Give it a go. It's saved me many £s on prices, it's better for the environment and you don't have to traipse around a supermarket and queue up and carry things home.”

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Posted 10 years ago

“On the whole, the Delivery drivers are polite and all ask where the shopping needs to be put. Substituted items are mostly acceptable and the delivery driver always makes sure I am aware and happy with the substitution. Packing can be less reliable with some bags being packed very full and piled which squashes liquid containers, particularly milk. The free gift and other try out freebies are a nice touch! Deliveries are made in the allocated time slot. Overall a good and convenient service.”

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Posted 10 years ago

“Ocado is an excellent service. Their delivery drivers provide an impeccable service. They will phone you if they are going to be late, or early, and offer an excellent all round service. The food is always top quality with a no quibble returns quality. Everything has a long shelf life and is what you would pick yourself from the store. I wouldn't hesitate to recommend Ocado and would never waste my time in a supermarket with a trolley again when I can have it brought expertly to my hall, or even my kitchen if I ask.”

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Posted 10 years ago

“The best online supermarket. Great variety of products, rarely substituted and great deals. They always provide a faultless service with drivers who are all a credit to the company. Can't fault them.”

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Posted 10 years ago

“Efficient, helpful, easy and plentiful”

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Posted 10 years ago

“Don't know where I'd be without Ocado! Keep up the good work.”

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Posted 10 years ago

“All fantastic - always on time, lovely drivers, efficient and trustworthy.”

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Posted 10 years ago

“I have regular Ocado deliveries and they are usually very good. Any problems are dealt with quickly, and there are few substitutions”

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Posted 10 years ago

“Always had a first class service over the many years I have been using Ocado, Tried all the other big name supermarket online shopping services and none come close on quality of goods supplied or price.”

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Posted 10 years ago

“Excellent website, friendly drivers and very few substitutions or missing items. By far the best online supermarket!”

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Posted 10 years ago

“The product selection, website and delivery are all absolutely great. However, the packing is absolutely awful. We have had Natoora tomatoes (£6) squashed under a whole raw chicken and very often we get bread rolls or loaves of bread squashed under baked beans or jars of passatta. I feel really strongly that raw meat, especially poultry, should not be packed with dairy or raw fruit and veg and it shouldn't take a genius to realise that baked beans should not go in with bread or other delicate products. Its really really annoying and your packing should be looked at more closely. Other than that one thing I am generally happy.”

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Posted 10 years ago

Goodness Eloise, it's shocking to hear that you have received tomatoes which have been crushed under a whole raw chicken, this is certainly not condition that we'd expect your shopping to arrive to you in, and we're very sorry for the disappointment caused to you. We understand your frustration and we're very sorry. We have investigated the heat-sealing process for raw meat and fish products, and have found that it has been extensively developed, improving the safety and resilience of the packaging. We are now confident that it provides an acceptable barrier from other foodstuffs, and therefore we can safely pack these products within the same carrier bag as ready-to-eat products. We'd be happy to pass on your comments to our management team so that they are aware of this.

Posted 10 years ago

“I find Ocado very good on the whole and most drivers are friendly and courteous but not all. I have found that it is best to have a smaller order and more often because some drivers will stuff one bag into another bag and so on so as only to walk up your driveway once. Therefore goods get damaged and is not only a waste of money but so annoying. Some have no regards for the goods inside and I can always tell when I am going to have a bad delivery as soon as I meet the driver. Countless times have I had bags of potatoes on bread or biscuits and bleach in with the fresh food leaking. I know it was never originally packed like that. However a lot of the drivers are delightful.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,658 reviews