Oh Polly Reviews

3.79 Rating 840 Reviews
70 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
Visit Website




Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

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Anonymous  // 01/01/2019
Sarah was such a good help, quick replies and already sent a replacement 💖
Posted 1 month ago
Lizzie was extremely helpful dealing with my social media queries x
Posted 1 month ago
Lizzy changed my order to express delivery as i thought id already done, after a different oh polly member of staff said they couldnt help me
Posted 1 month ago
Leigh was really helpful and managed to change the size on my order, it then also came the next day
Posted 1 month ago
Very kind and helpful
Posted 1 month ago
Amazing help so much
Posted 1 month ago
They have been really nice. Thanks Lauren and George :)
Posted 1 month ago
Lauren was fab, polite, responded fast and had it sorted in no time
Posted 1 month ago
Fast service and quick responses from Lauren🤍
Posted 1 month ago
Thank you Lauren! Oh Polly's customer support is on point!
Posted 1 month ago
Lauren replied rapidly and clearly
Posted 1 month ago
Lauren replied to my message so fast and helped me with everything!! Thank you💞
Posted 1 month ago
Lauren was amazing! Helped me so much and was very easy and helpful
Posted 1 month ago
Always love Oh Polly clothing and this was the first time I needed to use OhPolly help. They were so quick to answer my query about an upcoming dress 😁
Posted 1 month ago
Lauren was very helpful today when I needed a little bit of help on the whereabouts of my parcel!:)
Posted 1 month ago
Lauren replied so fast and sorted out my duplicate order, amazing customer service!
Posted 1 month ago
Always had such a good experience with ohpolly and their dresses especially are amazing. Lauren and Leigh was so helpful when i had trouble with one of my orders on Black Friday and quickly helped me resolve the issue! In general the customer service is amazing, the prices are very fair for the amazing quality and delivery is always fast. Amazing company all round really it’s amazing what their looks can do for your self confidence💖💖
Posted 1 month ago
They replied straight away and helped me with everything I needed thank you💕
Posted 1 month ago
Lauren helped me out quickly with my question!!
Posted 1 month ago
Great customer service Sarah was very helpful and replied quickly to help with my question !!
Posted 1 month ago
Oh Polly is rated 3.79 based on 840 reviews