Oh Polly Reviews

3.78 Rating 844 Reviews
70 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
Read Oh Polly Reviews
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

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Anonymous  // 01/01/2019
Always had such a good experience with ohpolly and their dresses especially are amazing. Lauren and Leigh was so helpful when i had trouble with one of my orders on Black Friday and quickly helped me resolve the issue! In general the customer service is amazing, the prices are very fair for the amazing quality and delivery is always fast. Amazing company all round really it’s amazing what their looks can do for your self confidence💖💖
Posted 5 months ago
They replied straight away and helped me with everything I needed thank you💕
Posted 5 months ago
Lauren helped me out quickly with my question!!
Posted 5 months ago
Great customer service Sarah was very helpful and replied quickly to help with my question !!
Posted 5 months ago
Bethanie helped with my order/product inquires!!
Posted 5 months ago
Bethanie helped with my order!
Posted 5 months ago
The service was perfect, i get a answer after a short time and it was wonderful.
Posted 5 months ago
Shania was very helpful today thank you 😊
Posted 5 months ago
Shania was very helpful today thank you ☺️
Posted 5 months ago
Great customer service from Shania- dealt with my problem really fast, super helpful!!
Posted 5 months ago
Amazing customer service! Shania helped me with my problem so quickly, thank a lot!!!🌺❤️💞
Posted 5 months ago
The service was amazing, I had james and Leigh and they were super helpful.
Posted 5 months ago
Costumer service is 10/10, they are always eager to help. I spoke with Aimee, she was incredible!! X
Posted 5 months ago
Bethanie was so nice and helpful, her replies were really fast and she managed to help me solve my problem! Thanks💘💘
Posted 5 months ago
A helpful response from Lou, thank you 💞
Posted 5 months ago
Amazing customer service no issues at all, thanks to Leigh 💖🦄
Posted 5 months ago
There was a problem with my delivery due to security measures which I didn’t really understand. Alex explained it to me and helped me sort it so I could get my dresses as soon as possible. Massive shoutout to Alex, thank you for being so helpful💕
Posted 5 months ago
They were so lovely! So helpful! Their names were Tyra and Alexandra, the most lovely people. Thank you to them for making it so quick and easy, great products and great customer service. Well done.
Posted 5 months ago
I accidentally ordered two of the same items, and, as it’s Black Friday, and they were sales items, was not expecting that anything could be done, however, within minutes of messaging the oh Polly help page, Lou was able to cancel one of the items and get a refund processed that I will receive in 48 hours. I am a regular shopper and am beyond impressed with the customer service experience I have received today. Thank you so much, I can’t wait to receive my bodysuit 🥰🥰
Posted 5 months ago
A big thanks to Annie, Emily & Yasmin from OhPolly for helping me out with my birthday dress.💞 Recommending a size and responding to all of my messages concerning the dress🥰🥺. I just ordered it and I am so excited to try it on! Once again thank you so much 💞💞
Posted 5 months ago
Oh Polly is rated 3.78 based on 844 reviews