Oh Polly Reviews

3.78 Rating 843 Reviews
70 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
Read Oh Polly Reviews
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

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Anonymous  // 01/01/2019
I wasn’t quite sure on how I could send the Oh Polly package back. I thought I’d message Oh Polly, and Lizzie was brilliant, she explained that I can use Asda or Royal Mail but I’d have to pay, which I wasn’t bothered about and how to fill the forms out as the online form wasn’t working. Lizzie replied really quick. It was resolved in under an hour! Thank you:)
Posted 4 months ago
Graeme was helpful and got the issue sorted quickly
Posted 4 months ago
Graeme was extremely helpful and prompt at replying. Very happy
Posted 4 months ago
Yasmin was super helpful xx
Posted 5 months ago
Always helpful always friendly. Yasmin was great help. Thank you
Posted 5 months ago
Yasmin was very helpful and quick to reply.
Posted 5 months ago
Good customer service! Lizzie was great!
Posted 5 months ago
Really quick response, very understanding of the issue I had, immediately offered a replacement or refund and processed it so quickly! customer service was exceptional, I spoke to George who was great
Posted 5 months ago
Graeme at oh Polly was really helpful positive and efficient today in helping me with my query was so nice to have done one with a cheerful and speedy approach to customer service ... outstanding!
Posted 5 months ago
Molly was very helpful and made my experience much easier and gave a great resolution for my problem ! x
Posted 5 months ago
Aimee was such a darling,and helped me ASAP... her services were truly helpful.
Posted 5 months ago
Aimee was super nice and replied really quick and helped me solve my problem ! I love shopping at oh Polly because I know they’re customer service is always the best !
Posted 5 months ago
Amazing, great quality
Posted 5 months ago
Aimee was very quick and effective! I couldn’t complete a purchase online and she provided me with different options to resolve the issue. Thank you Aimee! I can’t wait to receive my items in the mail!
Posted 5 months ago
Moya was so helpful and saved me a lot of stress! Thank you so much! Will definitely be ordering again💘
Posted 5 months ago
They where so helpful fast reply’s I will 100% use them again if I need help ! Thanks girls 💗💗💗
Posted 5 months ago
Alexandra was so helpful and sorted my issues out straight away 💖
Posted 5 months ago
Megan was amazing and helped me so much and saved so much stress 💕💗
Posted 5 months ago
Megan and Lizzy where a great help. Thank you girls x
Posted 5 months ago
Oh Polly sizes are too small, I think they do this so yours forced to return items for an exchange, once you get the correct size they will says you're outside the window to get a refund back.
If you get a refund straight away they will find a reason why you can't have a refund. E.g tissue paper removed from dress which needs to be in order to try on the dress... But you can't have a refund still.
I've been a customer for 5 years and oh Polly has changed, they don't care about loyal customers and it's turning into a scam.
Recently I returned one order apparently there is a mark on one of the dresses, so they returned the whole order instead on just the one dress. This is all a tactic to delay the refund process and blame it on the customer so they can't get their money back.
After my issue with the past 3 orders I will no longer be using oh Polly after 5 years.
Posted 5 months ago
Oh Polly is rated 3.78 based on 843 reviews