Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 916 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 916 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much Emily.M and Alexandra on instagram support chat. Your quick responses and friendly service has been fantastic. You fixed my issue immediately and delivered great communication. Keep it up girls, thanks again!”

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Posted 4 years ago

“Customer Service was amazing! I had ordered a dress through the site with express shipping however I didn't receive a tracking email by the estimated arrival date and I didn't have my order so I went onto their instagram help account and spoke with a lovely woman Emily and she was able to refund my delivery cost and get me my tracking number!! Awesome customer service. Helped me with more than I could have asked, thank you so much!”

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Posted 4 years ago

“Lizzie was helpful, got straight to the point with no problems at all. Thanks girl!”

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Posted 4 years ago

“Lizzie was really helpful and nice , thank you ! Xx”

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Posted 4 years ago

“I had a problem and messaged Oh Polly on Instagram and I had such a speedy response, but also a personalised response, not just an automated one. I was helped by the lovely Gina who provided me with more information before I even requested it and really just helped all my needs before they arose. Really happy with the service.”

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Posted 4 years ago

“great customer service, very fast with responses. Lizzie was great!!”

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Posted 4 years ago

“Lizzie was so helpful and helped me through the whole process! She gave the best customer service!”

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Posted 4 years ago

“lizzy and alexandra were incredibly helpful! such fast replies too x”

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Posted 4 years ago

“Gave me a full refund!! Alexandra and Annie and Emily were so helpful”

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Posted 4 years ago

“Emily.m responded to my question really quickly.”

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Posted 4 years ago

“Emily.M replied to my message so quickly it would be lovely if what I suggested could be a thing as I would love the full set, thank you, xx”

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Posted 4 years ago

“Leigh was super helpful! Highly recommend :)”

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Posted 4 years ago

“Amazing customer service yasmin was so polite and helpful”

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Posted 4 years ago

“I had an issue with my order and Gina helped me out. Her replies were so quick and she was lovely!”

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Posted 4 years ago

“Great customer service from Annie”

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Posted 4 years ago

“Annie ad lizzy helped me with a faulty product and provided excellent customer service”

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Posted 4 years ago

“Sarah was such a good help, quick replies and already sent a replacement 💖”

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Posted 4 years ago

“Lizzie was extremely helpful dealing with my social media queries x”

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Posted 4 years ago

“Lizzy changed my order to express delivery as i thought id already done, after a different oh polly member of staff said they couldnt help me”

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Posted 4 years ago

“Leigh was really helpful and managed to change the size on my order, it then also came the next day”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 916 reviews